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Can't download Episode 3 on iPad

meltemceyhanmeltemceyhan
edited May 2014 in Game Support
Hi, I've received a notification on my iPad saying that The Walking Dead Season 2 Episode 3 is now available but when I open the game and click on episodes I see "coming soon" for episode 3 (which I've already bought within the episode 2-5 pack). I have the same problem for The Wolf Among Us as well. There are no updates for these games in the App Store, and there are no download options for the 3rd episodes of the said games. Please help for the solution. I want to download and play the episodes.

Comments

  • TelltaleMikeTelltaleMike Former Telltale Staff
    Please close the game and all other applications running in the background. This should free up necessary system resources. (To close an app running in the background on iOS 6 and before: double tap the home button to make all running apps appear at the bottom of the screen, hold down on an app you wish to close and red buttons will appear, tap the red buttons to close the apps. If on iOS 7, double tap the home button and swipe up on the open apps to close them) Also, please turn off your iOS device for at least three minutes before attempting to play the game again. This will allow the device’s cache to clear.

    Then after restarting your device, please reset the WiFi by turning the WiFi Settings Off, and back On again. Then try starting the game application again, and see if you are able to download the episode successfully.
  • meltemceyhanmeltemceyhan
    Thank you, but that didn't work. Nothing has changed.
  • meltemceyhanmeltemceyhan
    Thank you, but that didn't work. Nothing has changed.
    TelltaleMike posted: »

    Please close the game and all other applications running in the background. This should free up necessary system resources. (To close an a

  • TelltaleMikeTelltaleMike Former Telltale Staff
    My apologies, please try opening and closing the game application a few times, and make sure to be connected to a strong WiFi connection when doing so, to ensure you are receiving the latest content for the game application from our servers.
    meltemceyhan posted: »

    Thank you, but that didn't work. Nothing has changed.

  • meltemceyhanmeltemceyhan

    Turns out the problem was my DNS. Thank you though.

This discussion has been closed.