The Walking Dead Season 2 save files gone/won't load?
So, with the release of episode 3, I tried to play the game, but however it would not load my past saves from the previous episodes/season. It was empty. When I went to the save file location, though, in Users/USERNAME/Documents/Telltale Games/ it was all there. The game just isn't opening them.
What do?
I ran the support tool and you can find that file here: http://www.sendspace.com/file/aisu60
What do?
I ran the support tool and you can find that file here: http://www.sendspace.com/file/aisu60
This discussion has been closed.
Comments
www.telltalegames.com/community/discussion/53784/season-2-save-import-faq-please-read
I'm pretty sure that I rebuilt my computer in between episodes 2 and 3. I backed up my files before doing that though, and I restored them to the right spot afterwards.
I've also tried disabing the Steam Cloud saves, but that didn't help.
I'd run the support tool, but I'm not seeing any links in the posts above.
It seems that you have two prefs.prop files associated with The Walking Dead: Season Two. One is located in
X:\Users\Monster\Documents\Telltale Games\The Walking Dead Season Two
and
Q:\Docusave\Documents\telltale games\The Walking Dead Season Two
I recommend looking at both of the files, and seeing which one has the time associated with it from when you last successfully played the game, and renaming the other prefs.prop file to prefs.prop.bak to disable it. Then start the game, and your saves should be restored.
I apologize for the inconvenience, please read this Sticky on how to run our Support Tool, and follow the steps to run the tool, and reply to this email with the download link copied and pasted into a reply. You can find the Sticky here:
http://www.telltalegames.com/community/discussion/44150/twd-support-tool-for-information-gathering
I apologize for the inconvenience, unfortunately we were unable to download your support tool file. Please try uploading it to the suggested file hosting website (www.sendspace.com), and we will then be able to assist you further.
Okay, here is the new link: http://www.sendspace.com/file/r4pdwj
Thanks again!
Please check if you have Steam cloud saves enabled. (You can check this by right clicking on the game in your Steam library, clicking properties, and click the updates tab. Near the bottom of the page, you can see if the Steam cloud is enabled for The Walking Dead: Season 2.) If it is enabled, does disabling it, and restarting Steam allow you to access your saves?
That was exactly it! THANK YOU SO MUCH
You're welcome, I hope you enjoy the game!!
No. I have tried that several times. The saves exist in my directory, but do not come up in-game.
I apologize for the inconvenience. Please disable the Steam Cloud Saves, start the game then exit the game, and then re-run the Support Tool file, and reply here with your newly uploaded support tool information, and I should be able to assist you with your issue.
I ran the support tool and sent the results to you in a PM.
After looking over your support tool information, it seems that your game's save files are not in the correct position. Game save files are installed to, and must be located in
C:\Users\%Username%\Documents\Telltale Games\The Walking Dead Season Two\
to be read correctly. Your file extension for the above location starts with \stewie\ instead of C:. Can you please clarify if you are using a server or external network to hold your save files?
Yup, I moved my user profile to a server... I'll manually create that folder and I'll see if the game can see it.
Is there any way for me to change where the game stores the save files?
EDIT: I manually created the folder, moved the saved files back, and it still doesn't see my saved games. I disabled the Steam Cloud integration and still no love... I'll try disabling my folder redirection and we'll see if that works.
Okay, I disabled folder sync, moved all my stuff back, and it works. Thanks!
Same issue here - i messed up my user folders and ended up merging the document and download folders. seems i'm missing the registry key? Any help would be appreciated!
Install Location: Registry key missing
Found install folders:
Profile folder: C:\Users\Andrew
Documents folder: C:\Users\Andrew\Documents
prefs.prop in user profile:
Volume in drive C is SSD
Volume Serial Number is 52E7-0B37
Directory of C:\Users\Andrew\Documents\telltale games\The Walking Dead Season Two
04/06/2014 12:30 1,261 prefs.prop
1 File(s) 1,261 bytes
Directory of C:\Users\Andrew\Documents\telltale games\the wolf among us
01/06/2014 23:44 1,056 prefs.prop
1 File(s) 1,056 bytes
0 Dir(s) 37,600,210,944 bytes free
prefs.prop in found install locations:
Savegame folder content:
Volume in drive C is SSD
Volume Serial Number is 52E7-0B37
PUBLIC Savegame folder content:
You're welcome, enjoy the game!
I apologize for the inconvenience, please read this Sticky on how to run our Support Tool, and follow the steps to run the tool, and reply here with the download link copied and pasted into a reply. You can find the Sticky here:
http://www.telltalegames.com/community/discussion/44150/twd-support-tool-for-information-gathering
After receiving the information from your support tool, I will be able to assist you further.
https://drive.google.com/file/d/0B6a4ceHoNOyqN3ptVjN0cElaR1U/edit?usp=sharing
thanks Mike
After looking over your Support Tool information, there doesn't seem to be any save files in your
C:\Users\%Username%\Documents\Telltale Games\The Walking Dead Season Two\ file directory.
Your save files will look like saveslot_checkpoint.bundle files. You should have a certain number of them depending on how many episodes you have played. If you can find them, please move them to the specified file directory above, along with the prefs.prop file that is with the save files. (You may need to replace any prefs.prop files that are already existing in the above file location.)
weird. when i search for that file type, all i can see are TWAU files- there is nothing in the corresponding walking dead TWD folder. I have completed the episodes so far (and have the steam achievements to prove it!) but all my save files have vanished
guess i'll start again (good excuse to replay)
I apologize I could not assist you further. I hope you are able to enjoy the game!
oh man this is getting weird. so i found the old walking dead season 2 folder on my other internal drive in a weird place. i copied the files and this is what i'm getting now
https://drive.google.com/file/d/0B6a4ceHoNOyqQ3p3NW5ldS1EX2M/edit?usp=sharing
when i load the game, my choices are still locked out, but there is a saved game dated march 2013!!!
Can you please clarify if you played The Walking Dead: Season Two in a Compatibility Mode? If so, you may need to start the game in that particular compatibility mode in order to see your save data and choices properly.
thanks for all your help Mike, you're a gentleman and a scholar, i manged to sort it using the file history restore option in Win 8 in the end. who knew windows 8 had such a useful feature?!!
Thank you for posting the extra information, and how you were able to solve your issue. I hope you enjoy the game!
Hi,
I am also having a save game issue. For some reason I have a save file from march 2013 but
I never played the game then or had it on my system. Everytime I try to continue my game, it
says unable to find content/save and I have to restart the game from the very beginning.
However, in the chapter selection menu, it shows the various chapters/sections that I have gotten to.
Still, it tries to load a save game from season 1 everytime and says unable to find the save. Then I click
"Ok" and play season 2 - it restarts the game from the very beginning.
I've also gotten random freezes and the BSOD a couple of times while in game. Not sure why or how.
What's going on?
Thanks, below is my support file.
https://www.sendspace.com/file/iihj6o
I apologize for the inconvenience. Please rename the prefs.prop file located in
C:\Users\naavj_000\Desktop\The Walking Dead Season Two
to prefs.prop.bak to disable it, and your saves should be restored.
Hello, I am running the game on a Mac, and I recently updated my Hard Drive to a Solid State Drive, and I have a backup of my old Walking Dead Season 2 game on a external Hard Drive. Now, when I reinstalled with steam, the steam cloud pulled over my walking dead season 1 files just fine, and the saves are all updated, but for some reason, it did not pull over the files from season 2. So I went into the library/application support/telltale games folder on my old backup and copied the save files over from there, and tried running it, and yet it seems to show that I have only got to the second chapter, when I have completed up through the entirety of episode 3. Any suggestions? I'm not sure where to run this support tool, and I don't know if there is a different prefs.prop file saved somewhere else.
I apologize for the inconvenience, please read this Sticky on how to run our Support Tool, and follow the steps to run the tool, and reply here with the download link copied and pasted into a reply. You can find the Sticky here:
http://www.telltalegames.com/community/discussion/44150/twd-support-tool-for-information-gathering
After receiving the information from your support tool, I will be able to assist you further. (Running the tool from the desktop, or the folder it downloads to, should work fine)
Hi I'm having the same issue, I turned off steam cloud and tried again, the problem remained. I have run the tool https://www.sendspace.com/file/o5apem Hopefully you can help me.
Still waiting for a reply to this issue.