I apologize for the inconvenience. Can you please clarify if you are seeing a black screen, or if the game is crashing when you attempt to start the second Episode?
I apologize for the inconvenience. Can you please clarify if you are seeing a black screen, or if the game is crashing when you attempt to start the second Episode?
I apologize for the inconvenience. Here are a few more possible solutions:
1) Restart your computer
2) Play the game with your computer disconnected from the internet
3) If your Mac has multiple graphics cards, go to your system preference and click on ‘energy saver’. Uncheck ‘Automatic Graphics Switching’ and this will make sure your Mac is using your more powerful graphics card.
If you are on a Mac, your Library folder is sometimes hidden, to make it visible, please open a Finder window, and at the top of the screen, click Go and hold down the Option key. The Library will now become available in the drop down menu. Click that and follow the above file path, and delete the SyncFs folder, then restart the game, and you should receive the update to be able to download the episode successfully.
Hi, I'm playing the Telltale Games version. Bought it on this website. I'm not sure what I am supposed to do, i tried following the instructions on the comments below, but it does not work, need help for this! I paid for the game, and I'm not getting the gaming experience I want.
Hi, I'm playing the Telltale Games version. Bought it on this website. I'm not sure what I am supposed to do, i tried following the instruct… moreions on the comments below, but it does not work, need help for this! I paid for the game, and I'm not getting the gaming experience I want.
Please try deleting your SyncFs folder from your
~Library/Application Support/Telltale Games/The Wolf Among Us/ file directory,
and th… moreen restart the game, and you should receive any of the necessary updates to make Episodes 2-5 available to download.
My apologies, your Library folder is sometimes hidden, to make it visible, please open a Finder window, and at the top of the screen, click Go and hold down the Option key. The Library will now become available in the drop down menu. Click that and follow the above file path, and delete the SyncFs folder.
My apologies, your Library folder is sometimes hidden, to make it visible, please open a Finder window, and at the top of the screen, click … moreGo and hold down the Option key. The Library will now become available in the drop down menu. Click that and follow the above file path, and delete the SyncFs folder.
Unfortunately this may be caused by the high amount of customers attempting to download from our servers at the same time. My only other recommendation would be to restart your computer, and reset the internet connection by turning it Off, and back On again, then start the game again and try the download a few more times, and you should be able to download the episode.
Unfortunately this may be caused by the high amount of customers attempting to download from our servers at the same time. My only other rec… moreommendation would be to restart your computer, and reset the internet connection by turning it Off, and back On again, then start the game again and try the download a few more times, and you should be able to download the episode.
My apologies, I would then recommend uninstalling, and reinstalling the game completely. (Please note that your save files will not be harmed in the process.)
I apologize for the inconvenience, please read this Sticky on how to run our Support Tool, and follow the steps to run the tool, and reply t… moreo this email with the download link copied and pasted into this reply. You can find the Sticky here:
http://www.telltalegames.com/community/discussion/44150/twd-support-tool-for-information-gathering
After receiving the information from your support tool, we will be able to assist you further.
I got the walking dead season two for Christmas and yesterday I decided to play it, I made it through episode one. Then I try to play episode two and I can't It goes to the loading screen then freezes and I have to turn off my Xbox. So, I'm no too sure what to do
After looking over your Support Tool information, it seems that your computer is running below the minimum system requirements to run the game successfully. Where we require a minimum of 512mb of dedicated memory, your computer is currently running at 256mb of dedicated memory. Your computer uses an integrated Intel graphics card, which we do not recommend using for our game, as they tend to run under minimum specs. I recommend either trying to update your current graphics card's drivers to the latest version, and see if you are able to play, or try playing the game on a computer above minimum system requirements if you have the ability to.
If you are able to start the game, you can also try changing the game's resolution and graphics settings to a lower setting, and then continue the episode, and see if your issue is resolved.
Comments
We re installed it, we took down the firewalls and it still didn't work. What should I try now?
I too have the problem that the second episode wont start, here is the link https://www.sendspace.com/file/91dhb1
I apologize for the inconvenience. Can you please clarify if you are seeing a black screen, or if the game is crashing when you attempt to start the second Episode?
My apologies. Please try deleting your SyncFs folder from your
~Library/Application Support/Telltale Games/The Walking Dead Season Two/ file directory,
and then restart the game, and you should receive any of the necessary updates to make Episode 3 available to download.
I'm seeing a black screen and the game does not react anymore so i have to close it. I've tried it a few times now
We couldn't find "SyncFs" folder. What should we do?
I apologize for the inconvenience. Here are a few more possible solutions:
1) Restart your computer
2) Play the game with your computer disconnected from the internet
3) If your Mac has multiple graphics cards, go to your system preference and click on ‘energy saver’. Uncheck ‘Automatic Graphics Switching’ and this will make sure your Mac is using your more powerful graphics card.
4) Verify your cache if you purchased through Steam (https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335)
5) Try playing the game with no other programs running in the background
6) Reinstall the game
If you are on a Mac, your Library folder is sometimes hidden, to make it visible, please open a Finder window, and at the top of the screen, click Go and hold down the Option key. The Library will now become available in the drop down menu. Click that and follow the above file path, and delete the SyncFs folder, then restart the game, and you should receive the update to be able to download the episode successfully.
Hi, I'm playing the Telltale Games version. Bought it on this website. I'm not sure what I am supposed to do, i tried following the instructions on the comments below, but it does not work, need help for this! I paid for the game, and I'm not getting the gaming experience I want.
Please try deleting your SyncFs folder from your
~Library/Application Support/Telltale Games/The Wolf Among Us/ file directory,
and then restart the game, and you should receive any of the necessary updates to make Episodes 2-5 available to download.
I deleted the SyncFs folder and when i clicked "Get" for Day 2 under Download Purchases, it says connection lost, but I had connection.
Unfortunately this may be caused by the high amount of customers attempting to download from our servers at the same time. My only other recommendation would be to restart your computer, and reset the internet connection by turning it Off, and back On again, then start the game again and try the download a few more times, and you should be able to download the episode.
Hi Mike! I did what you said and deleted the SyncFs folder and now I can't open the game anymore.
My apologies, I would then recommend uninstalling, and reinstalling the game completely. (Please note that your save files will not be harmed in the process.)
https://www.sendspace.com/file/87ejvu
I got the walking dead season two for Christmas and yesterday I decided to play it, I made it through episode one. Then I try to play episode two and I can't It goes to the loading screen then freezes and I have to turn off my Xbox. So, I'm no too sure what to do
After looking over your Support Tool information, it seems that your computer is running below the minimum system requirements to run the game successfully. Where we require a minimum of 512mb of dedicated memory, your computer is currently running at 256mb of dedicated memory. Your computer uses an integrated Intel graphics card, which we do not recommend using for our game, as they tend to run under minimum specs. I recommend either trying to update your current graphics card's drivers to the latest version, and see if you are able to play, or try playing the game on a computer above minimum system requirements if you have the ability to.
If you are able to start the game, you can also try changing the game's resolution and graphics settings to a lower setting, and then continue the episode, and see if your issue is resolved.