Im Having a problem I purchased the season pass of walking dead season 2 and after i restored my system settings and created another user all of my progress was lost and I was asked to purchase the episodes all over again and if you wan't me to give me my information to show that I made this purchase I can give it to you I just want to finish
Im Having a problem I purchased the season pass of walking dead season 2 and after i restored my system settings and created another user all of my progress was lost and I was asked to purchase the episodes all over again and if you wan't me to give me my information to show that I made this purchase I can give it to you I just want to finish
I apologize for the inconvenience, please read this Sticky on how to run our Support Tool, and follow the steps to run the tool, and reply h… moreere with the download link copied and pasted into a reply. You can find the Sticky here:
http://www.telltalegames.com/community/discussion/44150/twd-support-tool-for-information-gathering
After receiving the information from your support tool, I will be able to assist you further. (Running the tool from the desktop, or the folder it downloads to, should work fine)
I'm having the same problem. I already played the first two episodes of the Season 2. After that I formatted my computer and I didn't get any backup files. I installed TWD Season 1 and 2 again. My saves from the Season 1 (loaded on Season 2) are OK, but not my Season 2 saves, it says I only played part of the first chapter. Even my Steam account shows my achievements.
I apologize for the inconvenience. After looking over your support tool, it seems that you only have save files from the first episode/chapter. Can you please clarify if you had Steam Cloud Syncing enabled? If so, were you playing the game while connected to the internet to make sure your saves were being stored properly on the Steam Cloud?
Hello,
I'm having the same problem. I already played the first two episodes of the Season 2. After that I formatted my computer and I did… moren't get any backup files. I installed TWD Season 1 and 2 again. My saves from the Season 1 (loaded on Season 2) are OK, but not my Season 2 saves, it says I only played part of the first chapter. Even my Steam account shows my achievements.
Can you help me? Here is my Support Tool: https://www.sendspace.com/file/8o4p4j
Thx!
I was playing season two episode two on my Galaxy note (android),the battery died while saving the progress..
When i charged and turned the power on and started again there were no save file!
Choices locked and i have to start the season from the beginning.
Please help
Like so many others, i have the same issue of my saves not loading. I ran the support tool which I uploaded here. https://www.sendspace.com/file/ab61cp I played the first three episodes of season 2 and closed the game and closed steam. When I started the game up again, it thinks that I have only played the first episode. I would like to continue with my save today with the new episode just released without having to replay episodes 2 and 3.
I also messed around with turning steam cloud on and off, but nothing changed.
Having the same problem, the worst part is that this happened to me on season 1 twice and now its happening again on season 2 and I have no idea why. Anyways here is my file https://www.sendspace.com/file/vpxnq0 .....Yes i disabled steam cloud and restarted steam and stuff it still didnt work.
I apologize for the inconvenience, unfortunately if the game was ever exited or closed during an autosave or loading sequence, your save files may have become corrupted. If this is the case, you will need to delete your save games and/or start a New Game. My apologies for any difficulties this may cause you.
I was playing season two episode two on my Galaxy note (android),the battery died while saving the progress..
When i charged and turned the… more power on and started again there were no save file!
Choices locked and i have to start the season from the beginning.
Please help
I apologize for the inconvenience. Unfortunately after looking over your save game files, everything looks to be in order. Can you please clarify if you ever exited or closed the game during an autosave or loading sequence?
Like so many others, i have the same issue of my saves not loading. I ran the support tool which I uploaded here. https://www.sendspace.com/… morefile/ab61cp I played the first three episodes of season 2 and closed the game and closed steam. When I started the game up again, it thinks that I have only played the first episode. I would like to continue with my save today with the new episode just released without having to replay episodes 2 and 3.
I also messed around with turning steam cloud on and off, but nothing changed.
I apologize for the inconvenience. After looking over your support tool, there doesn't seem to be any save files for Season Two in the default location. Can you please clarify if you installed the game to a custom install path, or if you ever altered, or moved the game files?
Having the same problem, the worst part is that this happened to me on season 1 twice and now its happening again on season 2 and I have no … moreidea why. Anyways here is my file https://www.sendspace.com/file/vpxnq0 .....Yes i disabled steam cloud and restarted steam and stuff it still didnt work.
Yes, I am certain that I had never closed the game during an autosave. I guess I'll keep messing around the game and see if I can find an answer somewhere else on the internet.
I apologize for the inconvenience. Unfortunately after looking over your save game files, everything looks to be in order. Can you please clarify if you ever exited or closed the game during an autosave or loading sequence?
I apologize for the inconvenience, please read this Sticky on how to run our Support Tool, and follow the steps to run the tool, and reply h… moreere with the download link copied and pasted into a reply. You can find the Sticky here:
http://www.telltalegames.com/community/discussion/44150/twd-support-tool-for-information-gathering
After receiving the information from your support tool, I will be able to assist you further. (Running the tool from the desktop, or the folder it downloads to, should work fine)
No. It was working fine throughout Episode 3, it wasn't until the Episode 4 update came out that this happened. Its just on The Walking Dead games it seems since it happened to me on Season 1, I have the Wolf Among Us and that game loaded all of my save files fine. I guess ill just have to start all over again.
I apologize for the inconvenience. After looking over your support tool, there doesn't seem to be any save files for Season Two in the defau… morelt location. Can you please clarify if you installed the game to a custom install path, or if you ever altered, or moved the game files?
I apologize for the inconvenience. Unfortunately after looking over your support tool file there doesn't seem to be any missing files. Unfortunately if you are unable to use your current Season Two save files, they may have become corrupted. Unfortunately if this is the case, I would have to recommend either deleting the save files, or continuing from the last point in which it did properly save. Again, my apologies for any difficulties this may cause you.
I apologize for the inconvenience. I noticed you have two prefs.prop files inside of your Telltale Games/The Walking Dead Season Two/ folder. Please try renaming the one named prefs.prop to prefs.prop.bak, and then rename the prefs.prop.bak file to prefs.prop, and restart the game, and see if your saves are then restored.
Hi. I'm having the same problem. Game won't load any of my save files from season 2. I had played through to episode 3 perfectly, but now trying to play episode 4, it says I have no save files. I tried disabling the Steam cloud thing and restarting it, but that didn't work.
My apologies. After looking over your Support Tool information, it seems that you have two separate file directories for The Walking Dead: Season Two. One in
C:\Users\%YOURNAME%\Documents\Games\Telltale Games\The Walking Dead Season Two
and another in
C:\Users\%YOURNAME%\Documents\telltale games\the walking dead season two
I recommend looking in those folders, and seeing which files show the correct time stamp from the last time you successfully played the game. Then go to the opposite folder with the wrong time stamp, and rename the prefs.prop file to prefs.prop.bak
Hi. I'm having the same problem. Game won't load any of my save files from season 2. I had played through to episode 3 perfectly, but now tr… moreying to play episode 4, it says I have no save files. I tried disabling the Steam cloud thing and restarting it, but that didn't work.
Here's my support tool file: https://www.sendspace.com/file/6e3kyy
I am having a similar problem. Had to format system between episode 3 and 4, but the save files are there. Support file: https://www.sendspace.com/file/u9t6kv Thanks for the help.
I apologize for the inconvenience. Unfortunately after looking over your support tool file there doesn't seem to be any missing files. Unfor… moretunately if you are unable to use your current Season Two save files, they may have become corrupted. Unfortunately if this is the case, I would have to recommend either deleting the save files, or continuing from the last point in which it did properly save. Again, my apologies for any difficulties this may cause you.
I also have a problem in loading my walking dead season 2 saves but not season 1 (after changing computer). This is the link where I uploaded the file "TWD_support_data_mac.zip".
I apologize for the inconvenience. I noticed you have two prefs.prop files inside of your Telltale Games/The Walking Dead Season Two/ folder… more. Please try renaming the one named prefs.prop to prefs.prop.bak, and then rename the prefs.prop.bak file to prefs.prop, and restart the game, and see if your saves are then restored.
C:\Users\%YOURNAME%\Documents\telltale games\the walking dead season two
but it still hasn't resolved the problem.
When I started the game again it still didn't recognize my previous save files. And also it just created another prefs.prop file in the same folder as the one above.
Do you've any suggestions on how to resolve this? Should I delete the whole folder? Or just delete its contents and copy over the files from
C:\Users\%YOURNAME%\Documents\Games\Telltale Games\The Walking Dead Season Two
My apologies. After looking over your Support Tool information, it seems that you have two separate file directories for The Walking Dead: S… moreeason Two. One in
C:\Users\%YOURNAME%\Documents\Games\Telltale Games\The Walking Dead Season Two
and another in
C:\Users\%YOURNAME%\Documents\telltale games\the walking dead season two
I recommend looking in those folders, and seeing which files show the correct time stamp from the last time you successfully played the game. Then go to the opposite folder with the wrong time stamp, and rename the prefs.prop file to prefs.prop.bak
I renamed the prefs.prop file in my
C:\Users\%YOURNAME%\Documents\telltale games\the walking dead season two
but it still hasn't resol… moreved the problem.
When I started the game again it still didn't recognize my previous save files. And also it just created another prefs.prop file in the same folder as the one above.
Do you've any suggestions on how to resolve this? Should I delete the whole folder? Or just delete its contents and copy over the files from
C:\Users\%YOURNAME%\Documents\Games\Telltale Games\The Walking Dead Season Two
that have my most recent saves in it?
I apologize for the inconvenience. Unfortunately after looking over your support tool file, I do not see any save files associated with The Walking Dead. Can you please clarify if this is the computer you have played the game on? Also, are your save games stored on an external device?
I apologize for the inconvenience. Can you please clarify if when changing computers, that both computers were Macs, or was the other computer a PC? If it was a PC, your save files are unfortunately incompatible between the two platforms. If you are transferring between two Macs, can you please clarify if you copied and pasted the whole The Walking Dead Season Two folder, or just the save files?
I also have a problem in loading my walking dead season 2 saves but not season 1 (after changing computer). This is the link where I uploaded the file "TWD_support_data_mac.zip".
https://www.sendspace.com/file/kr531j
I am having a similar problem. Had to format system between episode 3 and 4, but the save files are there. Support file: https://www.sendspace.com/file/u9t6kv Thanks for the help.
I apologize for the inconvenience. Can you please clarify if when changing computers, that both computers were Macs, or was the other comput… moreer a PC? If it was a PC, your save files are unfortunately incompatible between the two platforms. If you are transferring between two Macs, can you please clarify if you copied and pasted the whole The Walking Dead Season Two folder, or just the save files?
Same PC, no external storage. Used the tool again as I think the folder was hidden for some reason the first time around. Also tried starting TWD:S2 again, but same problem.
I apologize for the inconvenience. Unfortunately after looking over your support tool file, I do not see any save files associated with The … moreWalking Dead. Can you please clarify if this is the computer you have played the game on? Also, are your save games stored on an external device?
If you are playing the Steam version for the game, did you have Steam Cloud Syncing enabled for the game? If so, did you make sure to enable Steam Cloud Syncing for Steam on your new computer? Unfortunately if you did not have Steam Cloud enabled for your old computer, your save files were lost with the old computer, and you will have to start a New Game.
I am not sure about the old computer but I did enable steam cloud syncing on my new one. And it is strange to me that it shows the amount of the achievements that I had unlocked (24 out of 32), while I have no safe files in the game.
If you are playing the Steam version for the game, did you have Steam Cloud Syncing enabled for the game? If so, did you make sure to enable… more Steam Cloud Syncing for Steam on your new computer? Unfortunately if you did not have Steam Cloud enabled for your old computer, your save files were lost with the old computer, and you will have to start a New Game.
Hi, I am having the same issue. Everytime I go into saved files, Nothing shows up and I can not do anything. I go into play now and try to go to the beginning and it won't let me. Help please? I just want to reply Season 2 all over
I noticed my choices didn't carry over from last season. I switched computers and I hoped steam cloud saves would save it. What can I do to salvage this? There are some files that date back to when I last played like "_saveslot1_checkpoint21.bundle".
Achievements are saved to the Steam servers, while your save games were saved locally. If you did not have Steam Cloud Syncing enabled on your old computer, then your save files were unfortunately lost with your old system. I sincerely apologize for any difficulties this may cause you. Unfortunately if you did not back up your save files, you will have to start a new game.
I am not sure about the old computer but I did enable steam cloud syncing on my new one. And it is strange to me that it shows the amount of the achievements that I had unlocked (24 out of 32), while I have no safe files in the game.
I apologize for the inconvenience. If you ever exited or closed the game, or shut off your computer during an autosave or loading sequence, your save files may have become corrupted. If you would like to delete your save files, and start a new game, please go to
C:\Users\YOURNAME\Documents\Telltale Games\The Walking Dead Season Two\
and delete all of the files in that folder. Then restart the game, and you should be able to start a new game successfully.
Hi, I am having the same issue. Everytime I go into saved files, Nothing shows up and I can not do anything. I go into play now and try to g… moreo to the beginning and it won't let me. Help please? I just want to reply Season 2 all over
https://www.sendspace.com/file/hpb04p
That's the info.
I apologize for the inconvenience. After looking over your support tool information, your Season One file directory does not seem to have any save files inside it. Can you please clarify if you have Steam cloud saves enabled? (You can check this by right clicking on the game in your Steam library, clicking properties, and click the updates tab. Near the bottom of the page, you can see if the Steam cloud is enabled for The Walking Dead: Season 2.) Please make sure Steam Cloud Syncing is enabled on both computers, and make sure both computers are connected to the internet as well. Your old computer should then sync the files with the Steam Cloud, and then will by synced onto your new computer.
I noticed my choices didn't carry over from last season. I switched computers and I hoped steam cloud saves would save it. What can I do to … moresalvage this? There are some files that date back to when I last played like "_saveslot1_checkpoint21.bundle".
Here is the support file
https://www.sendspace.com/file/0j1fjn
Comments
Im Having a problem I purchased the season pass of walking dead season 2 and after i restored my system settings and created another user all of my progress was lost and I was asked to purchase the episodes all over again and if you wan't me to give me my information to show that I made this purchase I can give it to you I just want to finish
Im Having a problem I purchased the season pass of walking dead season 2 and after i restored my system settings and created another user all of my progress was lost and I was asked to purchase the episodes all over again and if you wan't me to give me my information to show that I made this purchase I can give it to you I just want to finish
I apologize for the delayed response. Have you tried uninstalling and reinstalling the game after turning Steam Cloud Saving Off?
Hello,
I'm having the same problem. I already played the first two episodes of the Season 2. After that I formatted my computer and I didn't get any backup files. I installed TWD Season 1 and 2 again. My saves from the Season 1 (loaded on Season 2) are OK, but not my Season 2 saves, it says I only played part of the first chapter. Even my Steam account shows my achievements.
Can you help me? Here is my Support Tool: https://www.sendspace.com/file/8o4p4j
Thx!
I apologize for the inconvenience. After looking over your support tool, it seems that you only have save files from the first episode/chapter. Can you please clarify if you had Steam Cloud Syncing enabled? If so, were you playing the game while connected to the internet to make sure your saves were being stored properly on the Steam Cloud?
I was playing season two episode two on my Galaxy note (android),the battery died while saving the progress..
When i charged and turned the power on and started again there were no save file!
Choices locked and i have to start the season from the beginning.
Please help
Like so many others, i have the same issue of my saves not loading. I ran the support tool which I uploaded here. https://www.sendspace.com/file/ab61cp I played the first three episodes of season 2 and closed the game and closed steam. When I started the game up again, it thinks that I have only played the first episode. I would like to continue with my save today with the new episode just released without having to replay episodes 2 and 3.
I also messed around with turning steam cloud on and off, but nothing changed.
Having the same problem, the worst part is that this happened to me on season 1 twice and now its happening again on season 2 and I have no idea why. Anyways here is my file https://www.sendspace.com/file/vpxnq0 .....Yes i disabled steam cloud and restarted steam and stuff it still didnt work.
I apologize for the inconvenience, unfortunately if the game was ever exited or closed during an autosave or loading sequence, your save files may have become corrupted. If this is the case, you will need to delete your save games and/or start a New Game. My apologies for any difficulties this may cause you.
I apologize for the inconvenience. Unfortunately after looking over your save game files, everything looks to be in order. Can you please clarify if you ever exited or closed the game during an autosave or loading sequence?
I apologize for the inconvenience. After looking over your support tool, there doesn't seem to be any save files for Season Two in the default location. Can you please clarify if you installed the game to a custom install path, or if you ever altered, or moved the game files?
Hi. I have same problem and save file wont load.
support data
https://www.sendspace.com/file/mm3plm
Yes, I am certain that I had never closed the game during an autosave. I guess I'll keep messing around the game and see if I can find an answer somewhere else on the internet.
Sorry for the late reply, here is what the support tool turned up.
http://www.sendspace.com/filegroup/H4KdX2mSxFBnzSXM+IqjJSIsQQTC9Mfb
No. It was working fine throughout Episode 3, it wasn't until the Episode 4 update came out that this happened. Its just on The Walking Dead games it seems since it happened to me on Season 1, I have the Wolf Among Us and that game loaded all of my save files fine. I guess ill just have to start all over again.
I apologize for the inconvenience. Unfortunately after looking over your support tool file there doesn't seem to be any missing files. Unfortunately if you are unable to use your current Season Two save files, they may have become corrupted. Unfortunately if this is the case, I would have to recommend either deleting the save files, or continuing from the last point in which it did properly save. Again, my apologies for any difficulties this may cause you.
I apologize for the inconvenience. I noticed you have two prefs.prop files inside of your Telltale Games/The Walking Dead Season Two/ folder. Please try renaming the one named prefs.prop to prefs.prop.bak, and then rename the prefs.prop.bak file to prefs.prop, and restart the game, and see if your saves are then restored.
Hi. I'm having the same problem. Game won't load any of my save files from season 2. I had played through to episode 3 perfectly, but now trying to play episode 4, it says I have no save files. I tried disabling the Steam cloud thing and restarting it, but that didn't work.
Here's my support tool file: https://www.sendspace.com/file/6e3kyy
My apologies. After looking over your Support Tool information, it seems that you have two separate file directories for The Walking Dead: Season Two. One in
C:\Users\%YOURNAME%\Documents\Games\Telltale Games\The Walking Dead Season Two
and another in
C:\Users\%YOURNAME%\Documents\telltale games\the walking dead season two
I recommend looking in those folders, and seeing which files show the correct time stamp from the last time you successfully played the game. Then go to the opposite folder with the wrong time stamp, and rename the prefs.prop file to prefs.prop.bak
Hello, I have the same issue. Here is the file generated by the support tool.
https://www.sendspace.com/file/jtml4k
I am having a similar problem. Had to format system between episode 3 and 4, but the save files are there. Support file: https://www.sendspace.com/file/u9t6kv Thanks for the help.
Alright, you did what you could. Looks like we will just have to play through it all over again. Thanks for your help.
I also have a problem in loading my walking dead season 2 saves but not season 1 (after changing computer). This is the link where I uploaded the file "TWD_support_data_mac.zip".
https://www.sendspace.com/file/kr531j
nothing happen
Having the same problem. Savegame from episode 3 not carrying over. I've attached my thing.
https://www.sendspace.com/file/jmq9rn
I renamed the prefs.prop file in my
C:\Users\%YOURNAME%\Documents\telltale games\the walking dead season two
but it still hasn't resolved the problem.
When I started the game again it still didn't recognize my previous save files. And also it just created another prefs.prop file in the same folder as the one above.
Do you've any suggestions on how to resolve this? Should I delete the whole folder? Or just delete its contents and copy over the files from
C:\Users\%YOURNAME%\Documents\Games\Telltale Games\The Walking Dead Season Two
that have my most recent saves in it?
Yes, please try backing up the save files in
C:\Users\%YOURNAME%\Documents\telltale games\the walking dead season two
then copy over the save files from
C:\Users\%YOURNAME%\Documents\Games\Telltale Games\The Walking Dead Season Two
into that folder, and see if your save files are restored.
I apologize for the inconvenience. Unfortunately after looking over your support tool file, I do not see any save files associated with The Walking Dead. Can you please clarify if this is the computer you have played the game on? Also, are your save games stored on an external device?
I apologize for the inconvenience. After looking over your support tool information, everything seems to be in order. I recommend try Verifying your cache through Steam (https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335)
If this does not resolve the issue, please also try playing in Offline Mode.
I apologize for the inconvenience. Can you please clarify if when changing computers, that both computers were Macs, or was the other computer a PC? If it was a PC, your save files are unfortunately incompatible between the two platforms. If you are transferring between two Macs, can you please clarify if you copied and pasted the whole The Walking Dead Season Two folder, or just the save files?
I apologize for the inconvenience. After looking over your support tool information, everything seems to be in order. I recommend try Verifying your cache through Steam (https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335)
If this does not resolve the issue, please also try playing in Offline Mode.
I am transferring between two Macs. However I didn't copied or pasted any folder to the new computer as my old one is dead.
Same PC, no external storage. Used the tool again as I think the folder was hidden for some reason the first time around. Also tried starting TWD:S2 again, but same problem.
https://www.sendspace.com/file/xr57b9
If you are playing the Steam version for the game, did you have Steam Cloud Syncing enabled for the game? If so, did you make sure to enable Steam Cloud Syncing for Steam on your new computer? Unfortunately if you did not have Steam Cloud enabled for your old computer, your save files were lost with the old computer, and you will have to start a New Game.
I am not sure about the old computer but I did enable steam cloud syncing on my new one. And it is strange to me that it shows the amount of the achievements that I had unlocked (24 out of 32), while I have no safe files in the game.
Hi, I am having the same issue. Everytime I go into saved files, Nothing shows up and I can not do anything. I go into play now and try to go to the beginning and it won't let me. Help please? I just want to reply Season 2 all over
https://www.sendspace.com/file/hpb04p
That's the info.
I noticed my choices didn't carry over from last season. I switched computers and I hoped steam cloud saves would save it. What can I do to salvage this? There are some files that date back to when I last played like "_saveslot1_checkpoint21.bundle".
Here is the support file
https://www.sendspace.com/file/0j1fjn
Achievements are saved to the Steam servers, while your save games were saved locally. If you did not have Steam Cloud Syncing enabled on your old computer, then your save files were unfortunately lost with your old system. I sincerely apologize for any difficulties this may cause you. Unfortunately if you did not back up your save files, you will have to start a new game.
I apologize for the inconvenience. If you ever exited or closed the game, or shut off your computer during an autosave or loading sequence, your save files may have become corrupted. If you would like to delete your save files, and start a new game, please go to
C:\Users\YOURNAME\Documents\Telltale Games\The Walking Dead Season Two\
and delete all of the files in that folder. Then restart the game, and you should be able to start a new game successfully.
I apologize for the inconvenience. After looking over your support tool information, your Season One file directory does not seem to have any save files inside it. Can you please clarify if you have Steam cloud saves enabled? (You can check this by right clicking on the game in your Steam library, clicking properties, and click the updates tab. Near the bottom of the page, you can see if the Steam cloud is enabled for The Walking Dead: Season 2.) Please make sure Steam Cloud Syncing is enabled on both computers, and make sure both computers are connected to the internet as well. Your old computer should then sync the files with the Steam Cloud, and then will by synced onto your new computer.