Black Screen (Ipad)

edited July 2014 in Game Support

I play off of my Ipad, and recently I noticed that when I open The Walking Dead games(both seasons), it doesn't work. It just shows a black screen and it doesn't play the audio. I checked and there are no new downloads that I'm missing. I tried it on a friend's Ipad and it works fine.

Comments

  • TelltaleMikeTelltaleMike Former Telltale Staff

    Please close the game and all other applications running in the background. This should free up necessary system resources. (To close an app running in the background on iOS 6 and before: double tap the home button to make all running apps appear at the bottom of the screen, hold down on an app you wish to close and red buttons will appear, tap the red buttons to close the apps. If on iOS 7, double tap the home button and swipe up on the open apps to close them) Also, please turn off your iOS device for at least three minutes before attempting to play the game again. This will allow the device’s cache to clear.

    Then after restarting your device, please reset the WiFi by turning the WiFi Settings Off, and back On again. Then try starting the game application again, and see if you are able to successfully start both game applications.

  • Thank you so much!

    Please close the game and all other applications running in the background. This should free up necessary system resources. (To close an a

  • TelltaleMikeTelltaleMike Former Telltale Staff

    You're welcome, enjoy the game!

    Feleigh posted: »

    Thank you so much!

This discussion has been closed.