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Stuck unlocking The Walking Dead

jcredberryjcredberry
edited January 2013 in Shopping or Activation Support
Hi. I just purchased, downloaded and install The Walking Dead for PC. I run it and it asks for login and password to unlock it. I provide them, the login window closes... and nothing else happens. Just the title screen with a scolling text on top and cricket sounds. That's it.

Is it there any lag or server problem? The website is quite slow, taking me several MINUTES to open any page. I tested pinging the domain and it answers quite fast and without any lost packet. No problem from the DNS side.

Can anybody help me?

Comments

  • MattPMattP ModeratorFormer Telltale Staff
    edited January 2013
    Please make sure you have entered your login information correctly. If the login failed, sometimes the error message may be behind the game window, so use ALT-TAB to see if this is the case. Also remember that your login is case sensitive, and if your account name has any special characters, try using your email address instead.
  • KenKenKenKen

    :( same problem sit i cant even unlock my game. either a way i can manage TWD?

  • TelltaleMikeTelltaleMike Former Telltale Staff

    I apologize for the inconvenience. Please contact/email our Support Staff at Support@Telltalegames.com, and they will be able to assist you further with this particular issue. Please make sure to include the email address associated with your telltale account, and the Order ID number that you received at the time of purchase, in the email. They will then be able to verify your account information, and resolve your issue.

    KenKen posted: »

    same problem sit i cant even unlock my game. either a way i can manage TWD?

This discussion has been closed.