telltale robs you
I purchased a wolf among us on steam and now telltale is requiring me to purchase the game again even though i have the evidence of purchase on my steam account. this is bullshit telltale, fix it!!
This discussion has been closed.
I purchased a wolf among us on steam and now telltale is requiring me to purchase the game again even though i have the evidence of purchase on my steam account. this is bullshit telltale, fix it!!
Comments
I apologize for the inconvenience. The Steam version should not be requesting any login information or for you to purchase it again. If you are receiving a login prompt when launching the game, please restart Steam and after launching the game wait a minute or two on the "Click to Continue" screen before proceeding. This should prevent the login prompt from appearing, and allow you to enter the game.
I've got the same problem but I purchased the game on TelltaleGames site with Paypal. I already payed, but when I start the game and log in, it requires me to buy it online!
Please fix it!
I had that two just restart ur computer go back into the game it should work
Well I am having my problem with telltale I am waiting for my games to be ship and I got status burned don't know why
I restarted it as many times I can count, but it doesn't work!
Have u tried it on another computer?
@redcesk I apologize for the inconvenience, please read this Sticky on how to run our Support Tool, and follow the steps to run the tool, and reply here with the download link copied and pasted into a reply. You can find the Sticky here:
http://www.telltalegames.com/community/discussion/51153/twau-support-tool
After receiving the information from your support tool, I will be able to assist you further.
@TelltaleMike Thanks for the fast answer. Here is the link
https://www.sendspace.com/file/t1drb3
could the problem I'm encountering be related to the fact that in My Profile here, under "My Games" is not listed any game purchased?
I also asked to open a ticket on November 23rd 11.40 PM, where I indicated the unique transaction code of the Paypal operation as a proof of my payment, if needed I can provide you with it.
Thanks
After looking up your account, there doesn't seem to be any purchases or orders associated with this account. Can you please clarify if you used another email address, or if your PayPal account may have a different email address associated with it? If so, I recommend trying a different email address to log in, or can you please provide the Order ID number that you received at the time of purchase? (If you'd like, you can send me the information in a Private Message by clicking on my Username, and clicking Private Discussion underneath my profile info)
I answered to you in a Private Discussion.
@TelltaleMike sorry to bother you, I'm sure you have a lot of messages to answer, but I sent you a message in private discussion indicating the emails I used for loggin in and purchasing on PayPal, and also with the Order ID of the PayPal purchase. Can you please at least tell me if the private message has arrived (I don't know where to go on the forum to see the private messages I sent)?
Thank you very much