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GoT locked

BJ63lawrenceBJ63lawrence
in Shopping or Activation Support

Hello, I'm from France and I purchased game of thrones telltale's game but I can't unlock it even if I write my correct password and email to log in... thanks for your help

Comments

  • TelltaleMikeTelltaleMike Former Telltale Staff

    Can you please clarify if you have tried both your email address, and Telltale Username to log into the game? Also, does your password contain any non-ASCII characters in it? If so, I recommend changing your Telltale account password to a password that only consists of A-Z, a-z, and 0-9 characters, then try logging in again, and you should be able to successfully sign in.

  • BJ63lawrenceBJ63lawrence

    It's done but it still unlock... it's written Sign out or exit, like I saw in others forum

    TelltaleMike posted: »

    Can you please clarify if you have tried both your email address, and Telltale Username to log into the game? Also, does your password conta

  • TelltaleMikeTelltaleMike Former Telltale Staff

    Please try logging in again using your Username and Password, and instead of clicking 'Sign In', try hitting the Enter/Return Key, and see if you are able to successfully log in.

    BJ63lawrence posted: »

    It's done but it still unlock... it's written Sign out or exit, like I saw in others forum

  • BJ63lawrenceBJ63lawrence

    Thanks it works !!.. ;)

    TelltaleMike posted: »

    Please try logging in again using your Username and Password, and instead of clicking 'Sign In', try hitting the Enter/Return Key, and see if you are able to successfully log in.

  • TelltaleMikeTelltaleMike Former Telltale Staff

    You're welcome, enjoy the game!

    BJ63lawrence posted: »

    Thanks it works !!..

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