Expected turnaround time?
I have a ticket open (#36033) that should be a relatively simple account question. It has been three days with no response.
How long should I expect to wait before this is addressed?
This discussion has been closed.
I have a ticket open (#36033) that should be a relatively simple account question. It has been three days with no response.
How long should I expect to wait before this is addressed?
Comments
I apologize for the inconvenience. I have contacted our Support Staff, and you should be hearing back soon.
Four days ago I provided support with the requested information. I have not received a response since then, and it has not been resolved. This is becoming frustrating.
My apologies, our Support Staff has received an overwhelming amount of support emails due to the recent releases of Game of Thrones and Tales From The Borderlands, and are working hard to answer every ticket. If you have not heard back yet, you should be hearing back soon.