The Walking Dead - blank screen

I just got the The Walking Dead GOY edition for the PC, and after loading i just get a black screen. No sound, nothing.
When i exit the screen i get an error message that says 'WalkingDead101.exe has stopped working.'
I did not buy through Steam but a stand alone single disk version.

Comments

  • TelltaleMikeTelltaleMike Former Telltale Staff

    I apologize for the inconvenience, please read this Sticky on how to run our Support Tool, and follow the steps to run the tool, and reply here with the download link copied and pasted into a reply. You can find the Sticky here:

    http://www.telltalegames.com/community/discussion/44150/twd-support-tool-for-information-gathering

    After receiving the information from your support tool, I will be able to assist you further.

  • I apologize for the inconvenience, please read this Sticky on how to run our Support Tool, and follow the steps to run the tool, and reply h

  • Mike....the link i posted earlier was worthless...this should do it....thanks.

    https://www.sendspace.com/file/39r0c9

    I apologize for the inconvenience, please read this Sticky on how to run our Support Tool, and follow the steps to run the tool, and reply h

  • TelltaleMikeTelltaleMike Former Telltale Staff

    After looking over your Support Tool information, you should be able to successfully play the game. Please make sure that you have updated your graphics card's drivers to the latest version, and see if you are able to resolve the issue. If you still experience it, please try starting the game again, and when you see the blank/black screen, please try switching the game to Windowed Mode using the shortcut (Alt+Enter for PC, Command+F for Mac) and see if you are then able to see the game correctly. If so, please then try changing the game's resolution and/or graphics settings to a lower setting, and click Apply. Then try switching back to Full Screen Mode by using the same shortcut, and your issue should then be resolved.

    johnnyg1 posted: »

    Mike....the link i posted earlier was worthless...this should do it....thanks. https://www.sendspace.com/file/39r0c9

  • Thanks Mike....I'll get back to you.

    After looking over your Support Tool information, you should be able to successfully play the game. Please make sure that you have updated

  • Hey Mike....off and running! Thanks for your help. J

  • HI! I have a black screen when I start TWD 1!

    Here's my sendcode thing!

    Please help me!

    http://www.sendspace.com/filegroup/6xniN2bmoIet81UmExF0SyN/Ih5DfuT6

  • TelltaleMikeTelltaleMike Former Telltale Staff

    You're welcome, enjoy the game!

    johnnyg1 posted: »

    Hey Mike....off and running! Thanks for your help. J

  • TelltaleMikeTelltaleMike Former Telltale Staff

    My apologies, please try the workaround suggested by another player using Mac OS 10 Yosemite, below:

    1) In System Preferences, select Displays, then select Scaled - More Space to change the screen resolution to very detailed.

    2) In System Preferences, select Dock, then deselect 'Automatically hide and show the dock', to be able to click on the bottom of the screen.

    3) Start up the game and run it in windowed mode using the Mac shortcut (Command + F).

    4) You should now be able to see the main menu now and change the screen resolution to one that fits the window.

    HI! I have a black screen when I start TWD 1! Here's my sendcode thing! Please help me! http://www.sendspace.com/filegroup/6xniN2bmoIet81UmExF0SyN/Ih5DfuT6

  • Directly works when i use Ctrl F

    Thank you very much for answering so quickly!

    You are all forgiven

  • TelltaleMikeTelltaleMike Former Telltale Staff

    You're welcome, enjoy the game!

    Directly works when i use Ctrl F Thank you very much for answering so quickly! You are all forgiven

This discussion has been closed.