›

change of shipping address

Jaco HeunisJaco Heunis
edited July 2010 in Shopping or Activation Support
Hey Telltale team.

I have repeatedly sent e-mails requesting that you change my shipping address on my TOMI invoice as I will be relocating. My issue reference number is 'issue-23823'. Please e-mail me directly : jacoheunis@yahoo.com to have my address changed ASAP. The old address is Villa Bianco Flats 71, Leather Oak Street, Oak Glen, Bellville 7530, South Africa. I would like the new address changed to 26 Ireland Place, Springbok Street, Eldoraign, Centurion, 0157, South Africa. Please contact me ASAP.

Kind Regards

Jaco Heunis

Comments

  • bonniebonnie
    edited November 2009
    Hi Jaco,
    Not sure what happened to our replies back to you but you should check your junk and/or spam folders, make sure they're not hiding some where.

    Here was our last reply to you...

    I see you have a new address, thank you. Shortly after chapter 5 releases digitally, the disc will go into production. You will get notification once we're ready to ship and you will be asked to update your address then. Not sure the disc will be ready in December but, certainly, chapter 5 will be released digitally then.

    Cheers,
    bonnie
  • Jaco HeunisJaco Heunis
    edited November 2009
    I did check my spam and not reply was there. Thank you very much. I shall keep an eye out for the address updat notification.

    Thank you oh so much again!!
    Jaco Heunis
  • sevitiussevitius
    edited November 2009
    Does this apply to everyone who ordered?

    I am in the same predicament, as i will be moving house between now and when the disc comes out.

    will everyone be asked to update their address?

    Thanks :)
  • bonniebonnie
    edited November 2009
    Yes, everyone will be asked to confirm their address. Anyone who has moved will be able to change their address at that point.

    Cheers,
    bonnie
  • Monkey WarchiefMonkey Warchief
    edited December 2009
    Ah, thanks, that's nice to hear, I'm in the middle of moving house and I suddenly thought about this one, that's one less thing I need to worry about now.
  • Jaco HeunisJaco Heunis
    edited December 2009
    Any idea yet when the dvd's will be posted?
  • bonniebonnie
    edited December 2009
    No idea. I think production might take a month or two. So, my best guess would be early 2010. We'll let you know.
  • Jaco HeunisJaco Heunis
    edited February 2010
    Not to sound pushy, but have the monkey island dvd's been produced yet?
  • Macfly77Macfly77 Moderator
    edited February 2010
    No, not yet.
    All the info we have at this time is here.
    My guess is that Telltale is working out the kinks with the Mac version before they release the DVD.
  • cptalbertweskercptalbertwesker
    edited February 2010
    Sorry, I've not had access to the net for ages, have the wallace and gromit dvds shipped already? I've moved since i purchased it :/
  • Macfly77Macfly77 Moderator
    edited February 2010
    cptalbertwesker wrote: »
    Sorry, I've not had access to the net for ages, have the wallace and gromit dvds shipped already? I've moved since i purchased it :/

    They started shipping at the beginning of February.
    If yours got shipped, you should have gotten a shipping confirmation e-mail and you should see it in your order history on your "My Telltale" page.
    Just to be sure, did you already place an order for the DVD (which has been available for pre-order since the beginning of November) or did you just order the downloadable games (which have been available since the end of last March)?
    If you bought the latter, you still need to order the DVD (for just the cost of shipping) and you can change the shipping address at that time.
    Hope this helps! ;)
  • cptalbertweskercptalbertwesker
    edited February 2010
    Ah thanks macfly I didn't realise they had changed it, you used to pay the postage when you bought the games didn't you, anyways thank you very much for the reply :)
  • Hassat HunterHassat Hunter
    edited February 2010
    Only if you bought it when the DVD was already finished...

    Which isn't the case in the beginning of a season (nor the end actually either) ;).
  • Jaco HeunisJaco Heunis
    edited March 2010
    Call me an idiot if you will, but can we change our shipping adres yet? I have received some e-mails, but I can't figure out what they are trying to tell me.
  • DjNDBDjNDB Moderator
    edited March 2010
    Jaco Heunis wrote: »
    I have received some e-mails, but I can't figure out what they are trying to tell me.

    The ToMI DVD can be pre-ordered now in a standard or deluxe edition (read blog for details). For the standard edition you pay only shipping if you own the season. You basically put it into your shopping card and make a new purchase. During that process you can enter the Shipping Address for the DVD.
    The best place to pre-order is the ToMI Page because it shows you both options and information on the Free Shipping Deal. Many people preferred to buy the Deluxe Edition + Sam & Max: The Devil's Playhouse to get free shipping.
  • SnokystSnokyst
    edited March 2010
    how does one go about updating a shipping address for a recently placed order...paid using paypal? I ordered the deluxe edition Monkey Island DVDs, as well as the vessel and a game. do i just email support?
    bonnie wrote: »
    Hi Jaco,
    Not sure what happened to our replies back to you but you should check your junk and/or spam folders, make sure they're not hiding some where.

    Here was our last reply to you...

    I see you have a new address, thank you. Shortly after chapter 5 releases digitally, the disc will go into production. You will get notification once we're ready to ship and you will be asked to update your address then. Not sure the disc will be ready in December but, certainly, chapter 5 will be released digitally then.

    Cheers,
    bonnie
  • Hassat HunterHassat Hunter
    edited March 2010
    Pretty much.
  • David EDavid E Telltale Alumni
    edited March 2010
    Hey Snokyst, we use the shipping address provided in your purchase, not the one from Paypal. Contact support and we can fix you up (if we haven't already).
  • Jaco HeunisJaco Heunis
    edited April 2010
    Have you posted the TOMI dvd's yet?
  • Macfly77Macfly77 Moderator
    edited April 2010
    No, they have not been released yet.
  • jtcramp1983jtcramp1983
    edited July 2010
    I was never asked to confirm my shipping address, I have now moved and the delivery address is now empty.

    My order has apparently shipped, I have tried several times to contact Taletale support but never received any replies (I'm an IT professional, please don't patronise me with Junk/Spam filters).

    It says here that we would all be asked to confirm the delivery address, what happened?

    Is it too late for me?

    I must say I'm highly unimpressed...
  • Macfly77Macfly77 Moderator
    edited July 2010
    The only time you are asked to confirm your delivery address is at the time of ordering the "physical" goods as opposed to the downloadable ones.
    Many people thought that the DVD would be sent automatically when they first ordered the game (back in June of last year), not realizing that they would have to place a separate order for the DVD (free of charge, except for the shipping costs).
    Your best option for a quick answer from Telltale would be to post in this thread and/or send a PM to Bonnie.
This discussion has been closed.