Just save money and don't buy episode 2 yet. I believe fix will be released on Monday, maybe Tuesday. In one email they mentioned that they had found root cause of problem and it was 3 days ago.
I'm having the exact same problem! Maybe if we address it enough they will get it done faster because I just got it today completed episode … more1 tried to play episode 2 and this happens. It doesn't even make sense though. You would think they would've tested it before release. This just sucks. A waste of my money. I wish I knew before I got it.
You people have to know, that Telltale probably already did everything they could. It's now up to Microsoft to deploy the update. But that process is not that easy. Microsoft has to verify the update and it takes time. It could take up to 2 weeks to get verified. But since it's a small update, it should be out next week if i had to guess.
Hi, same problem in Chile!
I bought the disc yesterday. I tried to download de EP2 and it sends me to the buying page.
I'm very upset with this.
I really think that Telltale made things right.
Now, I read this, and realize that se not get a solution soon, even!
Well its Sunday and still same for me. Still saying I got to buy episode 2 even though I got season pass disc. Take it this must be worldwide xbox one problem??? I'm from uk and even saw comments from peeps in usa and even chile......
If ONLY the PS4 had external hard drive support...Microsoft would not see another dime from me because of stuff like this. ;_; It's not just TT Batman having issues lately.
This is also what I get for not fully committing to PC master race
How about some customer service? No information? YOU GUYS didn't BOTHER to test this part out? telltale we put forth hard earned money for this and now we don't get what we paid for? come on, at the very least how about a little information? Update your customers and don't leave them in the dark? Why should we have to kick and scratch and this information third hand form someone else who had to pull the information form someone? YOU made the error YOU made the mistake just come out admit it and just give us some info like...are we even going to be able to play episode 2 anytime soon.....the WORLD is waiting. and yes I'm a little upset to just like everyone else in this forum!
Microsoft reimburses but shorty after removes access to playing the game. So it shows up later as installed but you still have to pay to play. Fuck you telltales support
I received the email from Telltale Support that issue should be resolved. I don't have a chance to find it out now so please write here if it is working.
Just tried again. Still telling me I have to pay $4.99 for Episode 2, while it says in game I've purchased. Also how did you guys get news from Telltale? I've gotten nothing from them
Just tried again. Still telling me I have to pay $4.99 for Episode 2, while it says in game I've purchased. Also how did you guys get news from Telltale? I've gotten nothing from them
Guess what telltale have told u a pack or lies. I'm in uk and it still saying episode 2 for purchase. No update or nothing. Getting annoyed with this now. I'm sure we have some consumer rights with this.......
I received the email from Telltale Support that issue should be resolved. I don't have a chance to find it out now so please write here if it is working.
You can but it won't help thought. They need to release fix since it is not problem of individuals but every single Xbox one player with disc version of game
Still not working as of now. We have been trying since the release as well and it's always the same thing. Asks for a redemption code as soon as I hit download tho but other than that it still says purchase. Ugh....
You can but it won't help thought. They need to release fix since it is not problem of individuals but every single Xbox one player with disc version of game
Still not working as of now. We have been trying since the release as well and it's always the same thing. Asks for a redemption code as soon as I hit download tho but other than that it still says purchase. Ugh....
I'm not trying to whine but this annoys me to no end. I barely play video games but bought the batman game just cuz it looked cool (so far it is) and if I'm spending my hard-earned money on a disc that "guarantees I'm gonna get the episodes as they come out" then I should get just that. If that's the case, why not realese all the episodes at once?
I'm not trying to whine but this annoys me to no end. I barely play video games but bought the batman game just cuz it looked cool (so far i… moret is) and if I'm spending my hard-earned money on a disc that "guarantees I'm gonna get the episodes as they come out" then I should get just that. If that's the case, why not realese all the episodes at once?
I purchased the Season Pass via the PSN store on my PS4. Episode 2 is still showing as Purchase. When I click the purchase Season Pass option it takes me to the PSN store and then shows I already purchased it and it's installed.
Guess what telltale have told u a pack or lies. I'm in uk and it still saying episode 2 for purchase. No update or nothing. Getting annoyed with this now. I'm sure we have some consumer rights with this.......
Im now able to download Ep 2 for free but it wont let me play... The game is showing the download option (not start ep2 or play ep2) and the marketplace says i already have it installed... I tried uninstalling then reinstalling the episode, then the whole game. Im outta ideas and my head hurts. Im gonna go cry in the corner kbye
Im now able to download Ep 2 for free but it wont let me play... The game is showing the download option (not start ep2 or play ep2) and the… more marketplace says i already have it installed... I tried uninstalling then reinstalling the episode, then the whole game. Im outta ideas and my head hurts. Im gonna go cry in the corner kbye
Update: The issue has now been resolved. To install the episode, please make sure that your disc is inserted into the console and login to an Xbox Live account. Episode 2 can be installed from the Episodes menu.
If you still need further assistance, you may also try the following:
Volunteer Mod Edit:
The issue has now been resolved.
https://telltale.com/support/article/-xbox-one-i-have-the-season-pass-disc-but-ep… moreisode-2-is-showing-for-purchase/
Update: The issue has now been resolved. To install the episode, please make sure that your disc is inserted into the console and login to an Xbox Live account. Episode 2 can be installed from the Episodes menu.
If you still need further assistance, you may also try the following:
* Submit a Request at the Telltale Support Center for Telltale Staff members to directly assist you
* Contact the Telltale Support Team via email at support@telltale.com
[Please note that Community Moderators are not Telltale Staff - we are just community volunteers with no inside information from Telltale.]
Comments
Just save money and don't buy episode 2 yet. I believe fix will be released on Monday, maybe Tuesday. In one email they mentioned that they had found root cause of problem and it was 3 days ago.
You people have to know, that Telltale probably already did everything they could. It's now up to Microsoft to deploy the update. But that process is not that easy. Microsoft has to verify the update and it takes time. It could take up to 2 weeks to get verified. But since it's a small update, it should be out next week if i had to guess.
I got my refund from Microsoft
they credited me the 4.99 plus tax for the episode purchase.
So do you have episode 2 and your money back? If so that is great
Yup. Playing it now
Yup. Playing it now
Hi, same problem in Chile!
I bought the disc yesterday. I tried to download de EP2 and it sends me to the buying page.
I'm very upset with this.
I really think that Telltale made things right.
Now, I read this, and realize that se not get a solution soon, even!
Well its Sunday and still same for me. Still saying I got to buy episode 2 even though I got season pass disc. Take it this must be worldwide xbox one problem??? I'm from uk and even saw comments from peeps in usa and even chile......
Did you have to send Telltale a message to get your money net back or do they just send it back out of the kindness of their heart?
If ONLY the PS4 had external hard drive support...Microsoft would not see another dime from me because of stuff like this. ;_; It's not just TT Batman having issues lately.
This is also what I get for not fully committing to PC master race
How about some customer service? No information? YOU GUYS didn't BOTHER to test this part out? telltale we put forth hard earned money for this and now we don't get what we paid for? come on, at the very least how about a little information? Update your customers and don't leave them in the dark? Why should we have to kick and scratch and this information third hand form someone else who had to pull the information form someone? YOU made the error YOU made the mistake just come out admit it and just give us some info like...are we even going to be able to play episode 2 anytime soon.....the WORLD is waiting. and yes I'm a little upset to just like everyone else in this forum!
Microsoft reimburses but shorty after removes access to playing the game. So it shows up later as installed but you still have to pay to play. Fuck you telltales support
I received the email from Telltale Support that issue should be resolved. I don't have a chance to find it out now so please write here if it is working.
Just tried again. Still telling me I have to pay $4.99 for Episode 2, while it says in game I've purchased. Also how did you guys get news from Telltale? I've gotten nothing from them
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Guess what telltale have told u a pack or lies. I'm in uk and it still saying episode 2 for purchase. No update or nothing. Getting annoyed with this now. I'm sure we have some consumer rights with this.......
Hm. Guess I should email support. Thank you
You can but it won't help thought. They need to release fix since it is not problem of individuals but every single Xbox one player with disc version of game
Still not working as of now. We have been trying since the release as well and it's always the same thing. Asks for a redemption code as soon as I hit download tho but other than that it still says purchase. Ugh....
Yup, still not fixed
Episode 2 Still says "Buy"
Yeah, they received confirmation that fix didn't work. They are continuing research
I'm not trying to whine but this annoys me to no end. I barely play video games but bought the batman game just cuz it looked cool (so far it is) and if I'm spending my hard-earned money on a disc that "guarantees I'm gonna get the episodes as they come out" then I should get just that. If that's the case, why not realese all the episodes at once?
Try it now,everything seems to work properly now for me. Started downloading episode 2.
Hi. Let me know if all if you don't have this problem anymore.
Hey guys, looks like its fixed! I just hope its a perma fix and it wont happen for future episodes
I purchased the Season Pass via the PSN store on my PS4. Episode 2 is still showing as Purchase. When I click the purchase Season Pass option it takes me to the PSN store and then shows I already purchased it and it's installed.
Looks like the fix is still not released yet?
I just wanna say a big thanks to Fury 2014 who unlike telltale has kept all us loyal cash spending customers updated!
Don't mention it
I just wanted to keep you informed since Telltale hadn't been talking about it. Furthermore, I wanted to play it as well as you 
I also have the same problem.I have lived in Hong Kong and purchased the Batman T.T. EU ver. It shows "Coming soon" in Ep 2.
Im now able to download Ep 2 for free but it wont let me play... The game is showing the download option (not start ep2 or play ep2) and the marketplace says i already have it installed... I tried uninstalling then reinstalling the episode, then the whole game. Im outta ideas and my head hurts. Im gonna go cry in the corner kbye
Contact Telltale Support via email if you can't handle it
Volunteer Mod Edit:
The issue has now been resolved.
https://telltale.com/support/article/-xbox-one-i-have-the-season-pass-disc-but-episode-2-is-showing-for-purchase/
If you still need further assistance, you may also try the following:
[Please note that Community Moderators are not Telltale Staff - we are just community volunteers with no inside information from Telltale.]
I had to contact Microsoft to get my refund.
Did you thoroughly test this to make sure none of the other episodes are going to have this issue?
Moderators are only community volunteers; we are not Telltale staff. I was just posting that actual Telltale staff updated the Support center.
So apparently hard resetting may resolve my issue o_O gonna go test this out now
It sounds like Telltale fixed the issue on their own end, anyways.
Anyone have luck on downloading episode 2?