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Collector DVD after single episodes

AlmostApolloAlmostApollo
edited March 2010 in Shopping or Activation Support
I have ordered the entire season of Sam and Max: Season 2 separately and would like to get my DVD shipped with my Monkey Island merchandise. I've tried entering all of my order numbers and none of them bring up the DVD as free, but as $21.95. I was just wondering how to get that to work. Thank you.

Comments

  • promkepromke
    edited March 2010
    I have got the exact same problem! I already wrote a mail but did not receive an answer, I guess its due to my bad email host. Anyways it would be nice if someone could fix our problem fast! I wanna get that free shipping thingy.
  • der_ketzerder_ketzer
    edited March 2010
    Same here with the Strong Bad Season.
  • bonniebonnie
    edited March 2010
    One sec. If you haven't already, send a ticket into support@telltalegames.com with one or more of your order numbers so I can check it out.

    Cheers,
    bonnie
  • der_ketzerder_ketzer
    edited March 2010
    I have. [issue-28372]
  • promkepromke
    edited March 2010
    i wrote an email 4 days ago [issue-28186]. today i wrote another one but i haven't received the auto response with the issue number.
  • bonniebonnie
    edited March 2010
    der ketzer and promke,
    Go ahead and check your emails. You should have something there from little ol' me from support@telltalegames.com

    cheers,
    bonnie
  • promkepromke
    edited March 2010
    As I said I somehow don't receive any mails from you! My spam folder is empty. Its like they get lost or something... I have had those problems a couple of times. Last time while preordering Monkey Island and not getting the key for a free game!
    Anyways. Could you send me the message via PM please otherwise I can't get it.
  • der_ketzerder_ketzer
    edited March 2010
    bonnie wrote: »
    der ketzer and promke,
    Go ahead and check your emails. You should have something there from little ol' me from support@telltalegames.com

    cheers,
    bonnie

    I tried to use the code (Format XXX-XXX-XXX) and it has no effect on the Strong Bad Season DVD. I don't even get an error-message it just does nothing.

    Tried it with Firefox and Internet Explorer.
  • Impossible3144Impossible3144
    edited March 2010
    I also sent an e-mail on this (issue 28345), though maybe I just need to wait another day for a response (was hoping for one on Monday, since I sent it late Friday, IIRC). I also wanted the DVD (Wallace & Gromit) shipped with my current order for some other stuff, I'm not sure if there's a way to automate that. Just posting here to make sure.
  • DjNDBDjNDB Moderator
    edited March 2010
    promke wrote: »
    As I said I somehow don't receive any mails from you! My spam folder is empty. Its like they get lost or something...

    So you don't get the notifications from the Forum either?
    Have you tried (re-)adding your E-Mail address with the Change E-Mail Option on the settings page?
  • promkepromke
    edited March 2010
    Yup I did! But it didn't do any good.
  • AlmostApolloAlmostApollo
    edited March 2010
    I have also sent an e-mail twice and have heard nothing from it. Not upset with you guys, though. I'm sure I did something wrong. It was [issue-28479].
  • punisoxpunisox
    edited March 2010
    What about if you have S&M Season 1 as single episodes, except Abe Lincoln must die, since it cannot really be bought?
  • AlmostApolloAlmostApollo
    edited March 2010
    I'm not receiving a confirmation back, either. How odd. I did send one with my order numbers twice.
  • DjNDBDjNDB Moderator
    edited March 2010
    There seems to be a backlog in the support system.
  • Hassat HunterHassat Hunter
    edited March 2010
    Yeah, it appears it got a little crowded with the pre-orders of season 3 and ToMI DVD and issues surrounding that.
  • der_ketzerder_ketzer
    edited March 2010
    der_ketzer wrote: »
    I tried to use the code (Format XXX-XXX-XXX) and it has no effect on the Strong Bad Season DVD. I don't even get an error-message it just does nothing.

    Tried it with Firefox and Internet Explorer.

    I already replied to the Telltale-email that included the code but no change until now.
    The code seems to be valid. At least I don't get any error-message (saying that this code is wrong or not useable for that order) but it has no effect at all.
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