want my money back order revoke.. no reply
I have been very patient..
made posts.. pms.. emails...
I WANT A TO CANCEL MY ORDER..
its been MONTHS since placing it.. and i demand service.. ive asked about this for weeks.. no reply..
I want my money back.
plain and simple..
you have not updated me.. nor do you seem to care to... i just want my money back.. and if i do make future purchases i will not use codes of discount to do so..
Id rather have my items .. but.. seems no one can get on the ball and reply..
this is my 2nd thread.. still no resolution.
made posts.. pms.. emails...
I WANT A TO CANCEL MY ORDER..
its been MONTHS since placing it.. and i demand service.. ive asked about this for weeks.. no reply..
I want my money back.
plain and simple..
you have not updated me.. nor do you seem to care to... i just want my money back.. and if i do make future purchases i will not use codes of discount to do so..
Id rather have my items .. but.. seems no one can get on the ball and reply..
this is my 2nd thread.. still no resolution.
This discussion has been closed.
Comments
If your order includes the 'Tales Of Monkey Island Deluxe Edition', that was a preorder, and it is being shipped now, starting this week. So it'll only require a bit more patience.
In any case, Telltale's customer support is a bit overloaded at the moment, so getting a reply could take some time.
Like the user above me stated, it was a preorder. PREORDER PREORDER PREORDER. I am pretty sick of people thinking preorder means they will have it instantly. I've had things on preorder for well over a year before. You preorder to get things when they are done, not in the next 10 minutes. If you decided you don't want the items anymore, cool, then say that, don't act like this is Telltale's fault for not shipping the product in under 12 minutes.
In 2000 som game-stores let you preorder Duke Nukem Forever. Most of them no longer exist.
you are VASTLY missing the point.. in a HUGE way
I have ISSUES with the order.. not just the PREORDER fact.. problems with other parts of the order that I DID MENTION WERE IN ANOTHER THREAD.
I want to cancel my order and that alone should be reason enough for customer support REGARDLESS OF MY REASON.. or IF YOU LIKE IT..
what you think matters not.. im a consumer.. and ive paid money..
I want it back.. period..
i want this due to the insane lack of support in my previous questions
(ONE OF WHICH WAS "did you mail me my season 2 dvd or did i just pay for it as its not in my collection case with all my telltale merch that came with the same order lot")
this is just ONE OF MANY
next ten minutes.. yea its been months and with NOT REPLY.. even if you preorder at amazon you can get a reply from SOMEONE if you have issues.. and you can ALWAYS cancel the damned order..
this IS telltales fault.. for not shipping correctly and not keeping people informed as well as the staggering lack of support that MANY others so blatantly see..
sorry fanboy..
I once wanted a TTG tattoo .. so dont get me wrong .. i love the company.. but after emily left.. its been S*@t in the help dept.. (sorry bonnie you just are overworked!)
id love to offer help for free to telltale.. but they would never accept it.. soo .. there is an issue there..
Preorder shmeeorder..
I even at once suggested that i was allowed to cancel my order and re order the things that were in and order the things that were not in and pay separate shipping just so i could get the items out now .. now..
NO REPLY.. sooo
go eat a bran muffin and sit somewhere dark and think about how lame and idiotic your post.. and my reply to it...is..
telltale.. reply.. ive sent many emails.. do you really like to force fans to call corp or the bbb or get small claims involved knowing you would lose due to failure to reply about the goods purchased?
yeaaa
might want think about this a bit ... more carefully.. esp when im a huge fanboy as well.. and a potential forever customer.. but .. hey .. who cares right?
pftt
You obviously don't even understand what the term preorder means if you think that somehow TTG screwed you over by not shipping the product in less than three months. They made a poor initial estimate of when the merchandise would be done, big deal, it's not like they busted into your house and murdered your kitten. You wanted the merch enough to order it, but not enough to wait for them to finish making it? The deluxe edition and all merch is shipping as of now.
PS: Please stop throwing out empty threats every time something doesn't go 100% the way you want it to. I think this is the 3rd or 4th time you've pulled out the "I'M GONNA CALL THE BBB ON YOU, TTG" card. You know you're not going to, so please stop.
I apologize for being so abrasive on this subject, but I really am sick and tired of people whining about it as though they were misled into thinking it was something other than a preorder, because they weren't.
how old are you again?
ONCE AGAIN SHODANFreeman and I will try to not attack you.. as this is a plea for help from telltale not here for you to flame or troll me.
I have more issues than the delay with my order.
PERIOD.
This ruins and defeats any and all posts you make about attacking my intelligence in regards to PRE-ORDERS.
Empty threats?
TTG are recognized by the BBB
and I have reported other business's for far less and they usually reply due to knowing its bad not to reply when it gets to where the civil lawyers take it to claims court.
And this is California...not Wisconsin here we have lawyers for anything... dont you know that?
3rd time about the BBB?
I believe its the 2nd .... and yes I will do it as its part of the civil process if my money isn't returned properly (as telltale claims they will cancel orders to help pre-orders or and issues.. but again no reply)
its not like the money isnt going to go RIGHT back into telltale
Right now Ive asked to cancel my order.. period.
my reasons far exceed the Pre order time frame.
You are not in control Shodan even if your name does flipping rock its better than paleman imo.. (shodan FAV villain of all time, probably game but i digress)
Your opinion matter to me on this subject but you turning the thread about canceling my order into a flame is not acceptable.
So continue to blow your own horn.. you are totally off base and some might come here and flame you back as they would agree with me if they only had a brain.
Ive pre-ordered items for years as well and never had these kind of issues mate.
So.. yea..
also ONCE again..
telltale KNOWS the pre-ordering of some items with others might delay the shipping.
With this knowledge they openly suggest canceling orders and re ordering with the stuff in stock and a separate order for the stuff not in stock.
BUT telltale will NOT REPLY to even do this..(as I stated above)
Once again.. this makes all you posted.. redundant and defeated..
And get a dictionary for god sake. I know my syntax is off but that how I post.
This is a complaint not a whine
There is a difference.
Whining has no point.. no goal...other than to whine.. and unless my reply has been childish.. which it has not, and not in anyone's opinion but yours this is a complaint .. even if you see it as fabrication or conjecture or whatever paradigm your goggles have on atm...
Ive posted many orders with telltale and been there for this company since its start.. as most here have..
Ive NEVER had issues until Emily left.. ever
ive asked questions.. months to reply..
anyone should find most of these things when buying anything.. unacceptable.
esp long standing consumers.. realize what you will lose in the end? or does the corp just not care..
whats one fan we have thousands muahaha..
that's how i really feel.. and that is not right.
NOTHIN TO DO WITH A PREORDER THERE MATE..
also a note..
I can find many posts where you just attack me.. so.. carry on.. PALE MAN..
---Are you afraid? What is it you fear? The end of your trivial existence? When the history of my glory is written, your species shall only be a footnote to my magnificence.--
-- I am SHODAN! --
Your question about why your order was taking so long was answered about 500 different times by myself and others in your thread and several other threads on the EXACT SAME ISSUE, so I don't know why you're still complaining that you were ignored and no information was presented and that they want to incinerate your dog.
The reason Telltale takes forever to reply is partially because of people submitting 50 tickets repeatedly for the same issue. When Emily was still doing support, they had FAR less customers and INFINITELY less tickets per day. It's not like Emily was superhuman or something, if she were the only person full-time on support right now, she would be backed up beyond belief as well. Do TTG need another support employee? Yes, desperately, but that doesn't mean they're ignoring you or that they don't care, because that couldn't be further from the truth. Right now they've had about 20 different things go wrong (or be perceived as going wrong) all at once unexpectedly and they don't have the resources to respond instantly. The 40,000 "omg why hasn't my stuff shipped?" tickets were likely not a high priority for them to respond to or deal with, since it's a non-issue and a nonsensical thing to complain about, given that it was, in fact, a preorder.
But whatever, I'm leaving this thread alone now.
If you're unhappy with the goods for whatever reason, in future don't pre-order with little knowledge about something that won't we know won't be sent for several months.
you are wrong
yes my first post consisted of a few things some of which were about preordering.. but the fact is they are not REPLYING about canceling the order so that I can re order .. that IS a mess up.. get me?
have been very patient..
"made posts.. pms.. emails..." (this was NOT JUST ABOUT PREORDERS)
as for my case.. I LAUGH at any of you who think I dont..
I would not go for NON PREORDER .. I would claim fraud and civilly sue for just the money back due to bad services rendered (non personel) as well as misinformation and not sending the correct items from orders in past and then ignoring me
if you do read.. WINTER.. ive asked about an order DVD season 2 .. which was never replied about.. i paid.. dont have it.. (this is .. just the tip of the ice berg)
as you pay with a card.. you can sue for claims on just about anything as long as my only complaint is NOT just the service.. but rather its system and structure as well.
I had FULL knowledge of the preorders.. it was told to me when most of the stuff was coming.. mr scotland...
Ive asked many many questions reguarding things I CANNOT post.. but you cant assume I have no case without knowing the entire info..
idiots..
at least 2 here get it...
and winter.. its called CALIFORNIA AGAIN... if you dont know it.. i dare you to come on down.. or hit socal without one.. bump into a car.. or walk into someone wrong and you are sued..
ive tried requesting the cancellation of the order properly.. its the lack of response that site the warrant for this thread.
I demand service.. and so do many others it seems..
mine just happens to include preordered items.. some which are not anymore.. i think only the shot glass isnt there..
now its not an issue of the time frame.. people are leaving the company.. they have no staff to handle the load.. tons of things that civilly will not be good as a company in the sales arena.
family lawyer.. gotta love them..
wink and already talked to her about this.. id get my money back.. thats it.. no like CASE or huge claim (not even trying)
it would be in the same arena as credit card theft.. so to speak
back to the shodan
thanks .. go away.. this thread was not started for people like you or winter..
more for people from telltale or others to hopefully see and reply too
i dont not care if you have 1 person ... get another .. or find a way to filter the emails.. should it be the consumers issue the company cant handle the load..
yes i am understanding but jeeze only to a point...
lets push out 3 more games.. but not hire anyone for support... yeaaaa
no mate.. sorry.. again..
ive been stolen from IMO.. and thats how i would approach it in civil court..
and no not because the preorder isnt here..
a few issues on past orders and current...
obviously telltale doesnt care about its fans.. so why now would i want the stuff..
I want nothing to do with the company as ive said before when this first started...
I can not sit here and wait to be ripped off more.. I did want to just re order.. now im done..
(how many others wanted to just re order.. you would think telltale would take those first and figure out OH! we can make money still or LOSE the consumer..)
emily did do things better imo.. but i think it hurt her brain (she looked frazzled hehe)
she is superhuman.. so again sorry ! :P some others at telltale are as well
bonnie is not accurate where as emily always answered everything I asked almost to a manic detail.
bonnie does generic replies and half answers.. so even when I do wait and get ahold of her.. its like half way there.
i feel so impotent..
ttg.. you heart my hurt
strike that.. reverse it..
ps posters like pale man and winter also hurt my heart..
get lives and keep to business that you can control or contribute to.. not start crud and continue to make others start up as well..
this thread was not made with the intent to harass users ...
You could try PMing her about your problem, though a response could again take a while, since they have more work than they can handle.
LOL.... awe we juz simple ol' farmers... we dont be knowin bout yer fancy schoolin and P'n'C puter games.... I was jus sayin to Pa the other day we be needin to look on into that... D'oncha Know.
california.. at least most of it (north not as much) is a LAW FEST.. get me?
you go to anywhere else.. and no way do laws apply..
the only place i can think worse.. is like..
just outside of el paso.. was pretty bad.. or DFW.. in texas.. but ack..
thats texas...
its more .. shoot em .. than sue em..
as for the emials.. ive done pms here too soooo.. yeaa..
Just my two cents:
1. To all parties: just cool down a bit!
2. Indeed a pre-order means you have to wait for it. But the waiting time must be reasonable. I think a few months is reasonable for a game to be put on DVD and create some merchandise for it, no? I read the packages are shipped right now. I think this period is reasonable for a pre-order, but add some extra months, and I'd be worried too!
3. Apart from the pre-order, I think a customer should ALWAYS have the possibility to cancel an order. Kaldire wanted to do so, but TTG didn't react (as far as I heard in this thread). This is a lack of customer support of TTG. Not more, not less. Even if customer support is overwhelmed, this is the problem of TTG, not of Kaldire.
I think the best TTG can do, is cancel the order of Kaldire just like he asked for. I'll just wait for my pre-order to arrive. I'm happy to read the shipping has finally started.
We don't want our orders instantly, we just need a REPLY from Telltale customer support! Hope you have enough capacity to understand that...
and it seems telltale does surf the boards MORE than their own support (or filters it faster)
maybe not or this would be modded.
yes the best thing TTG can do is get ahold of me via email or pm.. ask about my order and cancel it..
or see a future without THOUSANDS of more purchases...
either way.. wont hurt them it seems so why bother.
thanks for the last two comments both are sensable ..
Calm down.. well check.. as long as flames dont keep popping up
pale man loves to spike into stuff.. ahem.. shodan i mean...
sigh (im to used to paleman sorry.)
I know im a bit harsh and yes drastic, and highly and overtly bombastic and sometimes spastic but if i wear elastic I would be happy to tell you
I just want the money back on my plastic.. or a ding dong or a hello or an pm or an email down below...
but nothing as I sit and wallow....
lawyers they are hard to swallow...
so is a giant... hot dog.. but people do it..
if any of that made sense.. good on ya mates...
Please provide your support ticket number. I have search through our mails with each other and I see no mention of you requesting to cancel an order.
If this thread continues to get out of control, I will be forced to remove it.
Thanks,
bonnie
I understand the principal of preorder, what I dont understand is why I have heard NOTHING from the Telltale Customer services when sending various emails.....they don't seem to care now they have my money.
I disagree that they should take my money without being able to give me a date for receiving the product.
I have ordered from countless websites, both domestic and international and they take payment upon shipping, sometimes a deposit for the pre-order.
However, I have paid over £30 for my order.
ALL I want now is my money back.
Not due to the length of time I have had to wait, I can deal with that. Purely due to the poor customer service has left me very disgruntled with them, so I no longer wish to buy.
PLEASE REFUND ME.
THANKS!
Turns out, I did reply to all your tickets. Please check your PM for more details.
Unfortunately, I'm not able to refund your purchase. The order is past the 60 days that I'm able to issue back to credit cards/paypal and your order is shipping now. It's too late to pull from the dock.
bonnie
FWIW, I mistakenly ordered ToMI twice (meant to order the DVD), and asked for a refund - ok, so the reply from Bonnie was lengthly - this morning, my request was completed without fuss..... 5*
you got no reply really bonnie?
no pms here either?
of course i did not pm to cancel the order.. but for a reply on other matters..
(ticket never existed as you replied from a previous ticket.. so might be there)
as for out of control..
glad you finally made it in. Im shocked even jake hasnt slapped this thread down..
he still does work there right... havent let him go etiher?
sigh
mod away.. at least then we know there is support.
(i use gmail btw) i changed due to spam filters in yahoo that i had since its existence.(prodigy FTW!)
But to be honest, I have placed preorders at other companies, and most of them keep you updated about the status of the preorder and estimate delivery times. I did not get any mail from TT with a bit of info. Also, 9 months is by far the longest waiting period I've ever had for a preorder (and my box isn't yet shipped). I'm a patient person, and as I said before, if I eventually get what I order in a good state, I'll be happy. But I did want to mention my thoughts here... (that's what a forum is there for, no? ;-)
The Tales Of Monkey Island DVD pre-order started on March 11 (a little under 4 months ago) and it started shipping in mid-June (Standard Edition) or late June (Deluxe Edition).
The Wallace & Gromit DVD pre-order started in early November 2009 (8 months ago) and the DVD started shipping in February (if that's the one you're worried about and you had nothing else in your order that might delay it, you are right to be worried and should open a ticket with Telltale support at support@telltalegames.com).
Those are the only two (three if you consider the 2 TOMI editions as different releases) Telltale DVD's that have been up for pre-order in the last 14 months.