*sigh* I'm here. Again. Needing the 3 Sam and Max DVDs to be added to my cart. Again. Because they disappeared. Again. If I leave them there untouched for a while how long should they stay there? I'm waiting until the S3 DVD starts shipping to see if there are any other interesting sales meanwhile and order everything together.
@SunnyGuy: Just hold off on asking for them to be put into your cart until the Season 3 disc ships. Otherwise you'll likely have to get them re-added again since the cart can be a little weird sometimes.
The problem with that is that what if a sale I HAVE to buy happens before then and I miss it? I could ask then to have them added, but it's not certain that they'll get added in time. Worse case scenario the S3 DVDs don't ship until after Christmas for god knows what reason (lets hope not though) and I missed the free shipping.
It's quite an annoying dilemma and I'm sure it's annoying for you guys too to be asked to do the same thing repeatedly by the same person ^_^;
I ordered the bundle, and sent the email to signify I did so I could get the DVDs free. I got an email saying the discs had been added to my cart, and to log in and check out, but they weren't present when I went to my cart. What's going on there?
So I got the three S&M DVDs added to my cart, and when I go to checkout I notice I can select free shipping although I have not bought for $50 or more.
That seemed a little strange, but I tried it anyway. However, I still got redirected to PayPal which wouldn't let me make a payment of $0.00, so I tried to return to checkout but now the DVDs where gone...
So are you supposed to get free shipping even if you haven't ordered for $50 or more, or is it an error in the system? And if so, what happens when I place an order below $50 and select free shipping? Will the order still ship? Are you going to bill me afterwards for the shipping?
Anyway, I need you to re-add the S&M DVDs to my cart.
Why don't you just make another shop page of Sam & Max: The Complete Collection DVD edition? Then you could have a page made for all the people who bought the collection where you can tick off which of the 3 DVDs you want! Then you can avoid a whole load of people asking you the same question!
Why don't you just make another shop page of Sam & Max: The Complete Collection DVD edition? Then you could have a page made for all the people who bought the collection where you can tick off which of the 3 DVDs you want! Then you can avoid a whole load of people asking you the same question!
I wish it was that easy. The only fix for this is for me to manually add them.
I have a slightly different fix. I bought all season 2 episodes separately, so I can't get the disc for free. Would it be possible to get the season 2 disc added to my cart? Pretty please?
Edit: It appeared in my cart. Love you guys so much, time to finally get DVD's of all my telltale stuff!
It's taking me 24-72 hours to get back to support tickets right now, judging by the number yours is a little younger than that. I will do ASAP and email you! I promise.
Is there any sort of cut-off time before ordering the disks?
For instance, can I wait until BTTF is fully out, then order my S&M & SBCGFAP disks when the BTTF one is ready? (I ordered the games on the 4th and 8th of this month)
Thanks. (And sorry if this isn't the right place, and it's been asked before)
Is there any sort of cut-off time before ordering the disks?
There hasn't been in the past, so there shouldn't be (unless we're talking limited edition like the TOMI Deluxe Edition once was and probably once more will be in the future).
If you ever have any problem ordering the free DVD of a season you already purchased, you can always e-mail support at support@telltalegames.com and they will take care of you.
I have a similar problem but with the Tales of Monkey Collector's disc.
I own the downloads of all Monkey Island games.
When I go to the Monkey Island page, the screen SAYS 'Place order for collector's DVD you only pay for shipping' but I can't work out how you actually DO it.
I tried putting the dvd in my trolley and going to checkout but it is still trying to charge me full price. WHAT DO I DO?
I have a similar problem but with the Tales of Monkey Collector's disc.
I own the downloads of all Monkey Island games.
When I go to the Monkey Island page, the screen SAYS 'Place order for collector's DVD you only pay for shipping' but I can't work out how you actually DO it.
I tried putting the dvd in my trolley and going to checkout but it is still trying to charge me full price. WHAT DO I DO?
Use your order number in the coupon code area. If that doesn't work send an email to support@telltalegames.com
I'd like some clarification and help with today's sale, please.
Does every game in the bundle come as a separate download?
Would I be eligible for the DVDs at only shipping costs? If yes, do I add them into this order or do I have to place this order first and claim them later?
I also noticed a strange thing. At the first page in my cart, it tells me to get something of $0.05 to get free shipping. It seems to do the calculation based on the original cost of the bundle ($49.95) and not on today's sale ($19.95).
Is this correct?
Sorry if this stuff has been asked before, but reading through the threads here, I got more confused.
1) AFAIK, every episode comes up as a separate download (no Great Adventure Bundle-type launcher from which to download the games here) with its own launcher.
2) You will be eligible for the end-of-season DVD's (as stated in the terms of sale on this page). You will probably have to follow these instructions, though.
3) You will most likely have to place a separate order for the DVD's as the ordering system will not recognize you as owning the downloadable versions until that order is processed. I will refer you to this post one more time.
Note about this post: the Season 3 DVD of Sam & Max is now available and can be added to your cart by Amy at the same time as the other two.
As for your last question, I will say that I honestly don't know.
Since you will not have anything "shippable" at the time of the bundle order, it will not make a difference, but if you need to buy something else (a physical item that is not the Sam & Max DVD's, since as stated above, you will have to place a separate order to get those for free), you can always try to add it to the order and see if you get charged shipping before completing checkout.
How long does it usually take to have my discs added to my cart? I emailed my order number for the Sam and Max complete bundle to support@telltalegames.com the other day, and I still haven't received a reply.
Sent email to support@telltale.games.com as requested in first post. Hoping they reply asap
Ordered Sam & Max: Complete Collection myself, but system won't recognize when trying to order the DVD's.
Sent email to support@telltale.games.com as requested in first post. Hoping they reply asap
Ordered Sam & Max: Complete Collection myself, but system won't recognize when trying to order the DVD's.
edit: issue-41310
I did the exact same thing you did, and have the exact same problem.
Telltale replied with a Coupen code to get the DVD's for free. But, that Coupon code did not work in my case. Emailed them back. Same issue-41310 number as before.
Will edit if system automatically sends me new issue number.
Edit2: the Second Coupon code telltale gave me worked ok
and yes one thing backordered for me too. Well yeah, important thing is that order will be processed.
I used Coupon code inside shopping chart yes of course.
I also got a coupon code, and it worked just fine for me. Only problem now is that the Season One DVD is backordered. Oh, well. You win some, you lose some.
Anyway, you used the coupon code in your shopping cart rather than in a page for an individual DVD, right?
I now have this message about my newly placed order:
Sam & Max Season One + Bonus Disc
Sam & Max Season Two + Collector's DVD
Sam & Max: The Devil's Playhouse + Collector's DVD
One or more items are backordered. Your order will ship when all items are in stock.
I found all DVDs in the STORE page (season 3 DVD could be tricky to find at the Devil's Playhouse own page ). After collecting each individual DVD in the cart I used the coupon there. It also showed no shipping costs with FedEx free shipping (I live in the Netherlands). However, like with you guys... it's backordered (season 1).
I have emailed to have it added 3 times, the first 2 times it got added but the cart removed it by itself before I could order it and the 3rd time it never got added at all!
Hoping 4th time lucky...
[issue-43219]
EDIT: Okay, I just got an e-mail from Amy saying that she has shipped it now. Thanks!
For the earlier season's discs, you may need to go to your purchases page, scroll to the bottom, and find your old order numbers from when you bought the games, or the Store will have trouble giving you a discount.
Many thanks for sending me the code Amy! I have one question though, since I've ordered the DVD's there's a new serial code under each S&M episode so it's like I've bought each episode twice.
Would I actually be able to use these new codes to say, gift a friend a copy of the seasons or is it just a glitch in the cart.
If not, then no worries I just wanted to check it out before i mentioned it to someone.
Comments
Sorry to bother you.
It's quite an annoying dilemma and I'm sure it's annoying for you guys too to be asked to do the same thing repeatedly by the same person ^_^;
That seemed a little strange, but I tried it anyway. However, I still got redirected to PayPal which wouldn't let me make a payment of $0.00, so I tried to return to checkout but now the DVDs where gone...
So are you supposed to get free shipping even if you haven't ordered for $50 or more, or is it an error in the system? And if so, what happens when I place an order below $50 and select free shipping? Will the order still ship? Are you going to bill me afterwards for the shipping?
Anyway, I need you to re-add the S&M DVDs to my cart.
penny? oh hell yea!
I know I somehow found a bug and ripped off telltale of shipping, its why I asked about DONATIONS
like the heart thing..
paypal will never let you spend 0.00(INSERT MONEY HERE)
I wish it was that easy.
Edit: It appeared in my cart. Love you guys so much, time to finally get DVD's of all my telltale stuff!
I picked up the S&M bundle today as part of the 30 days of Telltale deal. I sent off an email to the support address listed regarding the DVDs.
Issue # 39490
Thanks all for the hard work
issue-39582
It's taking me 24-72 hours to get back to support tickets right now, judging by the number yours is a little younger than that. I will do ASAP and email you! I promise.
For instance, can I wait until BTTF is fully out, then order my S&M & SBCGFAP disks when the BTTF one is ready? (I ordered the games on the 4th and 8th of this month)
Thanks. (And sorry if this isn't the right place, and it's been asked before)
If you ever have any problem ordering the free DVD of a season you already purchased, you can always e-mail support at support@telltalegames.com and they will take care of you.
Is there anything I can do?
I picked up the S&M bundle last week as part of the 30 days of Telltale deal. I sent off an email to the support address listed regarding the DVDs.
Issue # 39721
I own the downloads of all Monkey Island games.
When I go to the Monkey Island page, the screen SAYS 'Place order for collector's DVD you only pay for shipping' but I can't work out how you actually DO it.
I tried putting the dvd in my trolley and going to checkout but it is still trying to charge me full price. WHAT DO I DO?
Use your order number in the coupon code area. If that doesn't work send an email to support@telltalegames.com
I'd like some clarification and help with today's sale, please.
Does every game in the bundle come as a separate download?
Would I be eligible for the DVDs at only shipping costs? If yes, do I add them into this order or do I have to place this order first and claim them later?
I also noticed a strange thing. At the first page in my cart, it tells me to get something of $0.05 to get free shipping. It seems to do the calculation based on the original cost of the bundle ($49.95) and not on today's sale ($19.95).
Is this correct?
Sorry if this stuff has been asked before, but reading through the threads here, I got more confused.
THX.
I'll help clarify the offer with what I know.
1) AFAIK, every episode comes up as a separate download (no Great Adventure Bundle-type launcher from which to download the games here) with its own launcher.
2) You will be eligible for the end-of-season DVD's (as stated in the terms of sale on this page). You will probably have to follow these instructions, though.
3) You will most likely have to place a separate order for the DVD's as the ordering system will not recognize you as owning the downloadable versions until that order is processed. I will refer you to this post one more time.
Note about this post: the Season 3 DVD of Sam & Max is now available and can be added to your cart by Amy at the same time as the other two.
As for your last question, I will say that I honestly don't know.
Since you will not have anything "shippable" at the time of the bundle order, it will not make a difference, but if you need to buy something else (a physical item that is not the Sam & Max DVD's, since as stated above, you will have to place a separate order to get those for free), you can always try to add it to the order and see if you get charged shipping before completing checkout.
Hope this helps!
Ordered Sam & Max: Complete Collection myself, but system won't recognize when trying to order the DVD's.
edit: issue-41310
Sent e-mail to support 16th December. Got code 'issue-40040'
No further reply.
I did the exact same thing you did, and have the exact same problem.
Help us out telltale?
issue-41719
Also, does anyone know where exactly they ship from?
Will edit if system automatically sends me new issue number.
Edit2: the Second Coupon code telltale gave me worked ok
and yes one thing backordered for me too. Well yeah, important thing is that order will be processed.
I used Coupon code inside shopping chart yes of course.
Anyway, you used the coupon code in your shopping cart rather than in a page for an individual DVD, right?
Sam & Max Season One + Bonus Disc
Sam & Max Season Two + Collector's DVD
Sam & Max: The Devil's Playhouse + Collector's DVD
One or more items are backordered. Your order will ship when all items are in stock.
I found all DVDs in the STORE page (season 3 DVD could be tricky to find at the Devil's Playhouse own page
You should follow the instructions from the first post and e-mail your bundle order number to support@telltalegames.com.
Hoping 4th time lucky...
[issue-43219]
EDIT: Okay, I just got an e-mail from Amy saying that she has shipped it now. Thanks!
So, I just wanted to ask if all three bonus discs are now available? To save on shipping, of course
Season One DVD: http://www.telltalegames.com/store/samandmax-season1-disc
Season Two DVD: http://www.telltalegames.com/store/samandmax-season2-disc
Seaspm Three DVD: http://www.telltalegames.com/store/tdp-disc
For the earlier season's discs, you may need to go to your purchases page, scroll to the bottom, and find your old order numbers from when you bought the games, or the Store will have trouble giving you a discount.
Would I actually be able to use these new codes to say, gift a friend a copy of the seasons or is it just a glitch in the cart.
If not, then no worries I just wanted to check it out before i mentioned it to someone.
thanks
My issue number: issue-46470
Maybe there can you answer me?