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Order is insanely late.

chrisff1989chrisff1989
edited October 2007 in Shopping or Activation Support
The items I ordered were shipped on September 8th. It's now over a month later and there's no sign of them. This is totally unacceptable and you guys really need a better service (one that doesn't take a month, preferably).

Anyway, what do you suggest we do about my order? Refund? Reship?

Comments

  • EmilyEmily Telltale Alumni
    edited October 2007
    Are you in the US or international? Domestic orders have a tracking number, so we can figure out exactly where it is. Unfortunately international orders don't and in some cases they have been taking 4-5 weeks, so there's a chance it's still in transit. Even so, it's been a long time and we'll gladly send you a replacement. Please email support@telltalegames.com with your order number (or your first/last name or the email address you used on the order, so we can look it up) and we'll take care of it for you.
  • chrisff1989chrisff1989
    edited October 2007
    It's international. Thanks, I'll contact support immediately.
  • t_a_ot_a_o
    edited October 2007
    I've just heard that the postal workers in UK - Royal Mail - are on strike, so if any of the orders has to go through there, that could be the delay.

    They are expected to go on work again today october 10th, but no one knows just yet.
  • Guybrush ThreepwoodGuybrush Threepwood
    edited October 2007
    t_a_o wrote: »
    I've just heard that the postal workers in UK - Royal Mail - are on strike, so if any of the orders has to go through there, that could be the delay.

    They are expected to go on work again today october 10th, but no one knows just yet.

    Don't count on it.
  • t_a_ot_a_o
    edited October 2007
    That's a real bummer!
    I'm waiting for a 2-in-1 game pack to be shipped to me from there, guess i'll have to be patient :)
    Oh well, it's just Gabriel Knight 1+2, which I played back when they came out.
    My GK2 has vanished, so I bought it to have it in my collection again.
  • Jay33eJay33e
    edited October 2007
    The postal workers came back today. Though they are down for a few more 24hr strikes.
  • Mister FlibbleMister Flibble
    edited October 2007
    I wouldn't count on getting packages when they're not meant to be striking. Didn't get any mail for days before the strike was meant to have started last thursday and they constantly change the times they're striking at.

    That and you have to wait for the backlog of mail that they have as a result of the strike is being caught up on, which'll probably take longer then the non-strike periods.

    Been waiting a long time for non telltale related parcels myself.

    Although the postmen are being considerate enough not to strike on Sundays.
  • Guybrush ThreepwoodGuybrush Threepwood
    edited October 2007
    Mister Flibble wrote: »
    I wouldn't count on getting packages when they're not meant to be striking. Didn't get any mail for days before the strike was meant to have started last thursday and they constantly change the times they're striking at.

    That and you have to wait for the backlog of mail that they have as a result of the strike is being caught up on, which'll probably take longer then the non-strike periods.

    Been waiting a long time for non telltale related parcels myself.

    Although the postmen are being considerate enough not to strike on Sundays.

    I get all the good mail on Sundays. ;)
  • chrisff1989chrisff1989
    edited October 2007
    So my order should be reshipped today, right?
  • EmilyEmily Telltale Alumni
    edited October 2007
    Yes, I am going to the post office today.
  • chrisff1989chrisff1989
    edited October 2007
    It came in yesterday. Everything is great. <3
This discussion has been closed.