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Long delivery time?

RMJ1984RMJ1984
edited November 2007 in Shopping or Activation Support
Hey just wanted to hear where people live, who might have ordered the season 1 bonus disc, i myself live in Denmark and have now been waiting since the 24/10, alittler over a week :P how slow are these over sea's postal services ?

//RMJ

Comments

  • RMJ1984RMJ1984
    edited November 2007
    can someone plz move this to the general chat, dunno what happened there.
  • MolokovMolokov
    edited November 2007
    RMJ, international orders can take up to four or five weeks. If it hasn't arrived by then, that's when you'll need to re-contact Telltale.
  • EmilyEmily Telltale Alumni
    edited November 2007
    Yeah, please give it a few more weeks. It sometimes takes up to 5 weeks internationally.
  • FWZFWZ
    edited November 2007
    I live in Denmark too, and i have recived 2 packages from telltale, each of them have taken 5-6 weeks to get here. i know that the danish postal service opens them to check the contents, possibly due to the fact that they are labeled as software, even if there is none in it.
  • EmilyEmily Telltale Alumni
    edited November 2007
    possibly due to the fact that they are labeled as software, even if there is none in it.

    Something I have been trying to get resolved with our fulfillment house for months to no avail. :(
  • RMJ1984RMJ1984
    edited November 2007
    Wow okay, havent done much over seas buying so :) so ill just wait a few more weeks then hehe =) thanks for info.
  • LaserschwertLaserschwert
    edited November 2007
    RMJ1984 wrote: »
    Wow okay, havent done much over seas buying so :) so ill just wait a few more weeks then hehe =) thanks for info.
    Don't assume that all orders from the US take that long... somehow it's just a Telltale-thingy :(
  • JosteinJostein
    edited November 2007
    Well I live in Norway, and I got it about a week after it was shipped...
    Don't now why it should take any longer to ship to Denmark.
  • JakeJake Telltale Alumni
    edited November 2007
    Laserschwert wrote: »
    Don't assume that all orders from the US take that long... somehow it's just a Telltale-thingy :(

    It's not our fault... well, it is our fault for using the fulfillment warehouse we use, but it's not our fault in that we're not exactly pleased with the service. They sometimes have been known to hold a package for days and days before shipping it, despite us routinely berating them for doing such a thing. It's an area in which we'd definitely like to improve our service. Hopefully in the sweeping site infrastructure changes over the next few months (starting with the stuff we laid down during the downtime the other night), long shipping times and ridiculous fulfillment service will be another thing to go under the knife, for the better.
  • LaserschwertLaserschwert
    edited November 2007
    I didn't mean to blame you, I know it's your crappy warehouse's fault.
This discussion has been closed.