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Help! I can't buy Surfin' the Highway!

Sir LemmingSir Lemming
edited May 2008 in Shopping or Activation Support
I don't know what I did to tick off the Telltale Store after months of faithful service, but I just can't seem to buy stuff there now. I've tried repeatedly over the past 2 days to purchase Surfin' the Highway and nothing works. PayPal gives me a "Payment Authorization Failed" error; my credit card gives me a "There was a problem with your order, please try again."

Now, not only have I been trying this for 2 days, but I just bought something with PayPal on eBay and it worked fine. So I don't know what's going on here, and it's driving me crazy. I definitely don't want to miss out on the hardcover Surfin' the Highway over something as stupid as this. It's even more Hellish to type in my billing info EVERY SINGLE TIME I make an attempt. Does anybody know what's going on?

Comments

  • EmilyEmily Telltale Alumni
    edited May 2008
    I'll take a look and send you a PM with more info in a few minutes.
  • EmilyEmily Telltale Alumni
    edited May 2008
    You should be okay to try again now. If it still doesn't work, please let me know.
  • RoosterRooster
    edited May 2008
    Hello

    I have same problem.Failed is all I get.Emily please help me.
  • EmilyEmily Telltale Alumni
    edited May 2008
    Looking into it.

    EDIT: Okay, please try again and let me know if it works now. Start again from scratch by emptying your cart.
  • RoosterRooster
    edited May 2008
    Hi, still failed.did what you told, but...
  • EmilyEmily Telltale Alumni
    edited May 2008
    You're getting a "Payment Authorization Failed" error now (which is different from what was happening before). That indicates that the bank isn't letting us charge your credit card. Sometimes it happens because (for example) the billing information was entered incorrectly, but in this case it could be because you've tried so many times and the bank thinks it's suspicious. Could you contact them to ask why they aren't allowing the payment?
This discussion has been closed.