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Jurassic Park won't open

SpacespikeSpacespike
edited September 2013 in Game Support

I just bought Jurassic Park (Mac version) for my son. It downloaded OK but when we try to open it it says 'the application Telltale games quit unexpectedly'. Please help!

Comments

  • SpacespikeSpacespike

    Still waiting for help with Jurassic Park. Would someone from Telltale games please provide support or give me a refund for my $29.99.

  • DjNDBDjNDB Moderator

    I can take a look.

    Please post your system information.

    Open a terminal (e.g. by typing terminal into spotlight).
    Run the system profiler to copy selected system information to the clipboard, by copying the command line below into the terminal and pressing enter:

    system_profiler -detailLevel mini SPHardwareDataType SPSoftwareDataType SPDisplaysDataType SPAudioDataType | pbcopy

    pbcopy already copied the output to the clipboard for you, instead of showing it in the terminal. All you have to do now is reply to this thread, make sure the cursor is in the reply input area, and press (Command + V) to paste it.

  • SpacespikeSpacespike

    Hardware:

    Hardware Overview:

  Model Name: iMac
  Model Identifier: iMac8,1
  Processor Name: Intel Core 2 Duo
  Processor Speed: 3.06 GHz
  Number Of Processors: 1
  Total Number Of Cores: 2
  L2 Cache: 6 MB
  Memory: 2 GB
  Bus Speed: 1.07 GHz
  Boot ROM Version: IM81.00C1.B00
  SMC Version (system): 1.30f1

    Software:

    System Software Overview:

  System Version: Mac OS X 10.5.8 (9L31a)
  Kernel Version: Darwin 9.8.0
  Time since boot: 3 days 19 minutes

    Graphics/Displays:

    NVIDIA GeForce 8800 GS:

  Chipset Model: NVIDIA GeForce 8800 GS
  Type: Display
  Bus: PCIe
  PCIe Lane Width: x16
  VRAM (Total): 512 MB
  Vendor: NVIDIA (0x10de)
  Device ID: 0x0609
  Revision ID: 0x00a2
  ROM Revision: 3234
  Displays:
    iMac:
      Resolution: 1920 x 1200
      Depth: 32-Bit Color
      Core Image: Hardware Accelerated
      Main Display: Yes
      Mirror: Off
      Online: Yes
      Quartz Extreme: Supported
      Built-In: Yes
    Display Connector:
      Status: No Display Connected

    Audio (Built In):

    Intel High Definition Audio:

  Device ID: 0x106B00A0
  Audio ID: 62
  Available Devices:
      Speaker:
          Connection: Internal
      Headphone:
          Connection: Combo
      Internal Microphone:
          Connection: Internal
      Line In:
          Connection: Combo
      S/P-DIF Out:
          Connection: Combo
      S/P-DIF In:
          Connection: Combo
    DjNDB posted: »

    I can take a look. Please post your system information. Open a terminal (e.g. by typing terminal into spotlight). Run the system profil

  • DjNDBDjNDB Moderator
    edited October 2013

    System Version: Mac OS X 10.5.8
    Memory: 2 GB

    According to the System Requirements Jurassic Park requires at least

    OS: Mac OS: Snow Leopard (10.6.X)
    Memory: 4 GB RAM

    Updating to at least OS X 10.6 might help already.
    I don't know if it really needs all the recommended memory to run at all though. It might work with less as well.

    Spacespike posted: »

    Hardware: Hardware Overview: Model Name: iMac Model Identifier: iMac8,1 Processor Name: Intel Core 2 Duo Processor Speed: 3.06 GHz

  • SpacespikeSpacespike

    OK I'll try that.
    Where are the system requirements listed? I could not find anything about them before we paid for this game.

    DjNDB posted: »

    System Version: Mac OS X 10.5.8 Memory: 2 GB According to the System Requirements Jurassic Park requires at least OS: Mac OS

  • Macfly77Macfly77 Moderator

    At the bottom of this page.

    Spacespike posted: »

    OK I'll try that. Where are the system requirements listed? I could not find anything about them before we paid for this game.

This discussion has been closed.