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Crash on start?

IdjitsIdjits
edited December 2013 in Game Support

Whenever i load the game through steam it only loads a white box in the corner of the screen Alt text as shown here. I have tried many different ways to fix this, i even contacted steam and TTG (no reply from TTG yet) and to no avail i'm still left with this white box

Is there a fix for this?

(Steam support email)

Hello

Thank you for contacting Steam Support.

We apologize for the delay.

If you are currently running Vista, Windows 7, or Windows 8, please complete the instructions in the following link:

     Windows 7, Windows 8, and Vista Troubleshooting
     http://support.steampowered.com/kb_article.php?ref=5688-IFHZ-2170

If you are running in Windows XP, take the following steps:
1) Exit Steam.
2) Go to the "Start" menu, select "Run", type "regedit" and click "OK".
3) Navigate to the following registry key: HKEY_CURRENT_USER\SOFTWARE\VALVE
4) Right click and select "Permissions"
5) Check the "Allow" boxes for "Admin" and "System" for both "Full control" and "Read".

The remaining steps apply to all versions of Windows.

Please also verify the GCF for this game as outlined here:

     Verifying Game Cache Files (GCF)
     http://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335

Note: Files may fail to verify. This is normal and can be ignored.

Then test the issue.

If you still have difficulty, you may also need to manually run secondary installers required by this game.

Exit Steam entirely.

Browse to your The Walking Dead: Season Two installation folder (Usually C:\Program files\Steam\Steamapps\common\The Walking Dead Season Two)

Run the following installers:

     ...\Steamapps\common\The Walking Dead Season Two\_CommonRedist\DirectX\Jun2010\DXSETUP.exe

Reboot your computer and test the issue again.

If the issues persist, please complete these guides:

     This game is currently unavailable
     http://support.steampowered.com/kb_article.php?ref=4595-WEXN-6831

     Games do not run after 'Preparing to Launch'
     http://support.steampowered.com/kb_article.php?ref=6218-USFX-5568

IMPORTANT
Support for this title is handled by a third party support department - please follow the instructions below to contact the support provider to troubleshoot this issue:

The Walking Dead: Season Two Support
http://www.telltalegames.com/support/

As an alternate resource, please check Steam Discussions for other users that may have resolved this issue:

http://steamcommunity.com/app/261030/discussions

Comments

  • DjNDBDjNDB Moderator

    I edited your post to fix the screenshot link.

    Please follow the instructions to run the TWD Support Tool and post the download link to the resulting "TWD_support_data_pc.zip" or "TWD_support_data_mac.zip" to your next reply in this thread.

  • IdjitsIdjits

    http://www.sendspace.com/file/9fd7ja

    here we go, thanks!

    DjNDB posted: »

    I edited your post to fix the screenshot link. Please follow the instructions to run the TWD Support Tool and post the download link to the resulting "TWD_support_data_pc.zip" or "TWD_support_data_mac.zip" to your next reply in this thread.

  • DjNDBDjNDB Moderator

    Current Mode: 1768 x 992 (32 bit) (30Hz)

    There's a chance that the game doesn't work at 30Hz, so please try setting your display to 60Hz, if your TV supports it.
    You can also try pressing Alt-Enter to put the game to windowed mode while it shows the white screen.

    Idjits posted: »

    http://www.sendspace.com/file/9fd7ja here we go, thanks!

  • IdjitsIdjits

    thank you so so much, the Alt + Enter worked perfectly :))

    DjNDB posted: »

    Current Mode: 1768 x 992 (32 bit) (30Hz) There's a chance that the game doesn't work at 30Hz, so please try setting your display to 60

This discussion has been closed.