stuck on character appearance screen

I'm using xbox one and after playing the first 2 episodes, I am stuck on the character appearance page, it just keeps asking me to choice appearance.
any suggestions or similar issues.
I did see this issue on PC but not on xbox one season pass disc.

Comments

  • I have the same problem after coming back to resume the game in the middle of episode 1. Can;t get past the choose an appearance screen. Tried restarting the console a couple of times and logging back in, but to no avail...

  • If you did not see your issue on the Telltale Games Support Center, I would recommend trying one of the following steps:


    I'm going to close this discussion and move it to the archived Support Forum section, but you can still receive help from Telltale Staff members by trying any of the options above.

This discussion has been closed.