Xbox One Storymode - problems loading.

Having trouble with daughters' Storymode. It hasn't saved any of her progress, so thought the issue may have been the lack of TTG account....

.... Created one, but now when I load episode one up and choose a character, nothing happens...... Looks as though the game is loading, but it returns to the character selection page...

This is on Xbox one - is anyone aware of this issue, and what can be done to resolve???

Thanks.

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