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Download troubles?

William PenWilliam Pen
edited July 2009 in Game Support
No matter how many times I try I just can't get 'The Bogey Man' to download. It always freezes at some point in the download...is there any way to fix it?

Comments

  • DjNDBDjNDB Moderator
    edited July 2009
    William Pen wrote: »
    No matter how many times I try I just can't get 'The Bogey Man' to download. It always freezes at some point in the download...is there any way to fix it?

    Have you tried deleting your browsers cache/temporary internet files?

    In recent Firefox and Internet Explorer you can delete the cache/temporary internet files with CTRL-Shift-Del.

    In Firefox you would only select "Cache".

    In Internet Explorer only select "Temporary Internet Files".
    Uncheck all other boxes in each case.


    If that doesn't work you could try a different browser just for testing purposes.
  • William PenWilliam Pen
    edited July 2009
    I tried all of that on both browsers and it still hasn't worked.
  • DjNDBDjNDB Moderator
    edited July 2009
    William Pen wrote: »
    I tried all of that on both browsers and it still hasn't worked.

    Do you have any firewall software running that could block it?

    You can try downloading after a clean boot to find out if anything interferes.


    Msconfig for Windows XP:
    To Boot Clean in Windows XP

    1. Click Start --> Run --> Type MSCONFIG --> Click OK
    2. On the General tab, choose Selective Startup
    3. Uncheck Process SYSTEM.INI file
    4. Uncheck Process WIN.INI file
    5. Uncheck Load Startup Items
    6. Click on the Services tab
    7. At the bottom, check Hide All Microsoft Services
    8. Uncheck all boxes in the window or click the button labeled Disable All
    6. Click OK
    7. Click Restart
    8. After reboot, run the game to see if it works.

    After performing the necessary steps, restore your system by doing the following:

    1. Click Start --> Run --> Type MSCONFIG--> Click OK
    2. On the General tab, choose Normal Startup
    3. Click OK
    4. Click YES, when asked to restart your computer

    Based on Will's post





    Msconfig for Windows Vista:
    To Boot Clean in Windows Vista

    1. Click Start --> Run --> Type MSCONFIG --> Click OK
    2. On the General tab, choose Selective Startup
    3. Uncheck Load Startup Items
    4. Select the Services tab
    5. Check Hide all Microsoft services
    6. Click Disable all
    7. Click on OK
    8. Click Restart.
    9. After reboot, run game to see if it works.

    After performing the necessary steps, restore your system by doing the following:

    1. Click Start --> Run --> Type MSCONFIG--> Click OK
    2. On the General tab, choose Normal Startup
    3. Click Ok
    4. Click Yes, when asked to restart your computer

    Based on Will's post
  • William PenWilliam Pen
    edited July 2009
    I tried it and it still freezes at some point in the download. I even tried to download it on a friend's PC and it didn't work either. I am starting to think it had to be something with the actual file I received...but I have no idea what I could do about that.
  • William PenWilliam Pen
    edited July 2009
    Now ive tried it from two different pcs and it won't work. Is there any way to get the download from a different source or something similar?
  • DjNDBDjNDB Moderator
    edited July 2009
    William Pen wrote: »
    Now ive tried it from two different pcs and it won't work. Is there any way to get the download from a different source or something similar?

    That is beyond my comprehension. Your best option for a quick solution is writing to support@telltalegames.com .
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