Can't play
I'm on the PS4 and I can't even play the episode. The episode is downloaded, but then it stays on the black loading screen for five minutes and when it finally does start the animation doesn't load, the characters aren't there and the scenes barely move or fully develop going between black screen and half developed images.
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For assistance with your problem, feel free to consult the Telltale Support Center. From there, you can search for the solution to your problem depending on which Telltale series you are playing as well as the platform you are playing on.
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