Monkey Island Game freeze

edited August 2009 in Game Support
Hey

Has anybody else noticed the game freezing when you click the cannon on the screaming narwhal just after going on board for the first time? I left it for over 2 minutes so it doesn't sort itself out. Same happens when I try use the blank scroll with the voodoo lady.

The game has run perfect upto that point :(

P.S. Ooops just noticed there is a support forum..can an admin move this thread over there?

Comments

  • edited August 2009
    Hey

    My copy of launch of the screaming narwhal freezes when you click the cannon on the screaming narwhal just after becoming captain and getting on board for the first time. When it freezes the music continues fine but I can't move anything or use any of the ingame commands e.g. esc space. I left it for over 2 minutes and it doesn't sort itself out so have to ctrl + alt + del. This happens everytime I click on the cannon and also when I try use the blank scroll with the voodoo lady.

    The game has run perfectly upto that point, doesn't freeze at all.

    any ideas?


    A readout of my specs from dxdiag are as follows:

    System Information
    Machine name: PAUL-PC
    Operating System: Windows Vista™ Business (6.0, Build 6000) (6000.vista_gdr.090302-1506)
    Language: English (Regional Setting: English)
    System Manufacturer: Dell Inc.
    System Model: Latitude D630
    BIOS: Phoenix ROM BIOS PLUS Version 1.10 A03
    Processor: Intel(R) Core(TM)2 Duo CPU T7500 @ 2.20GHz (2 CPUs), ~2.2GHz
    Memory: 2038MB RAM
    Page File: 1335MB used, 3662MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 10
    DX Setup Parameters: Not found
    DxDiag Version: 6.00.6000.16386 32bit Unicode


    Graphics card readout:

    Display Devices
    Card name: Mobile Intel(R) 965 Express Chipset Family
    Manufacturer: Intel Corporation
    Chip type: Mobile Intel(R) 965 Express Chipset Family
    DAC type: Internal
    Device Key: Enum\PCI\VEN_8086&DEV_2A02&SUBSYS_01F91028&REV_0C
    Display Memory: 358 MB
    Dedicated Memory: 0 MB
    Shared Memory: 358 MB
    Current Mode: 1440 x 900 (32 bit) (60Hz)
    Monitor: Generic PnP Monitor
    Driver Name: igdumd32.dll
    Driver Version: 7.14.0010.1409 (English)
    DDI Version: 9Ex
    Driver Attributes: Final Retail
    Driver Date/Size: 1/2/2008 16:48:34, 2580480 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp:
    Device Identifier: {D7B78E66-6942-11CF-1976-F321ADC2CA35}
    Vendor ID: 0x8086
    Device ID: 0x2A02
    SubSys ID: 0x01F91028
    Revision ID: 0x000C
    Revision ID: 0x000C
    Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_B ModeVC1_B
    Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
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    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
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    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
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    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled
  • DjNDBDjNDB Moderator
    edited August 2009
    dunff2k wrote: »
    Hey

    My copy of launch of the screaming narwhal freezes when you click the cannon on the screaming narwhal just after becoming captain and getting on board for the first time. When it freezes the music continues fine but I can't move anything or use any of the ingame commands e.g. esc space. I left it for over 2 minutes and it doesn't sort itself out so have to ctrl + alt + del. This happens everytime I click on the cannon and also when I try use the blank scroll with the voodoo lady.

    The game has run perfectly upto that point, doesn't freeze at all.


    Reconstructible crashes in the same place may be caused by a corrupted installation file. You should try downloading and installing it again this way:

    Fresh Download
    Uninstall the game and choose not to delete your save games.
    Then make a clean download as described below, and install it.

    Deleting temporary internet files:

    Before downloading it again it is generally recommended that you
    delete your browsers cache/temporary internet files so that it is not loaded from there:

    Internet Explorer 7: In the menu choose "Extras/Delete Browsing History...". In the resulting Window select "Delete files..." for "Temporary Internet Files".

    In recent Firefox and Internet Explorer 8 you can delete the cache/temporary internet files with CTRL-Shift-Del.

    In Firefox you would only select "Cache".

    In Internet Explorer only select "Temporary Internet Files".
    Uncheck all other boxes in each case.

    After installation check if the error still occurs.
  • edited August 2009
    that worked, thank you.
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