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How long does Telltale Support usually take to reply?

Sophiee994Sophiee994
in General Chat

I e-mailed Telltale support a bit under a month ago regarding my choices from episode one and two not saving in The Walking Dead: A New Frontier and they have still not replied (it is the correct address that I e-mailed as they have replied before more or less straight away). And I am just wondering how long it usually takes for them to get back to people... Also (whilst I'm here ;)), does anyone know why my game's choices are randomizing (my console is Xbox One) and a simple way to fix it that I must be missing? Thanks! :)

Comments

  • TheKymberWolfTheKymberWolf

    I once sent an email to the Telltale support group early in the afternoon and got a reply by the end of that same afternoon. So I think it sort of depends..
    And for your second question, idk.. srry dude.

  • eRock92eRock92

    I'm a PC user and it took TellTale literally 30 to respond to my issue. I reached a resolve before they responded. If I'm correct, TellTale support is still a "new" thing that they are trying to improve upon. My experience was a long wait, but maybe the user above me is correct and it just depends. Sorry to hear about your choice issue.

  • Blind SniperBlind Sniper Moderator

    It's worth keeping in mind they are likely to be at their busiest around an episode launch, so responses from Support might take longer than usual due to a larger volume of people asking for help.

  • pittsburghpetepittsburghpete

    Hi,
    im new to ttg and just bought some walking dead games.
    I just download walking dead michonne and it starts in a
    small window, when I go to settings and click full screen
    and change resolution, nothing happens. Any help ?
    thanks
    peter

  • Blind SniperBlind Sniper Moderator

    For assistance with your problem, feel free to consult the Telltale Support Center. From there, you can search for the solution to your problem depending on which Telltale series you are playing as well as the platform you are playing on.

    If you still need further assistance, you may also try the following:

    pittsburghpete posted: »

    Hi, im new to ttg and just bought some walking dead games. I just download walking dead michonne and it starts in a small window, when I go to settings and click full screen and change resolution, nothing happens. Any help ? thanks peter

  • pittsburghpetepittsburghpete

    Wow,
    Thank You for the quick response.
    I will contact support.

    Blind Sniper posted: »

    For assistance with your problem, feel free to consult the Telltale Support Center. From there, you can search for the solution to your prob

  • Sophiee994Sophiee994

    It's ok thanks though, I've actually somehow managed to fix this myself (I was too eager to play episodes 4 and 5 instead of waiting even longer for a reply) it took me replaying the game twice and messing around with my storage for about an hour but I would say it's worth it.

    TheKymberWolf posted: »

    I once sent an email to the Telltale support group early in the afternoon and got a reply by the end of that same afternoon. So I think it sort of depends.. And for your second question, idk.. srry dude.

  • Sophiee994Sophiee994

    I appreciate that, they replied to me straight away after the release of episode 4, and I emailed them again a few days after (so near a month ago) and I havn't had a reply... strange aha, anyway I have managed to fix the issue after alot of trial and error.

    Blind Sniper posted: »

    It's worth keeping in mind they are likely to be at their busiest around an episode launch, so responses from Support might take longer than usual due to a larger volume of people asking for help.

  • pittsburghpetepittsburghpete

    Hi blind sniper,
    Just figured it out. I wasn't clicking previous menu enough to
    get to the apply settings page [DUH]
    I let support know.
    thanks
    pete

    Blind Sniper posted: »

    For assistance with your problem, feel free to consult the Telltale Support Center. From there, you can search for the solution to your prob

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