iPad Pro 9.7 & 12.9

I'm having a problem, support isn't helping at all, I've tried to contact them several times to help me solve and issue with the freezing then bad lip syncs then freeze and so on.. it's annoying and takes the immersiveness away from the action. It happened on wolf among us, where it kept saying no choice given. The only games that work without a hitch or any form of lag is the tales from the borderlands, the walking dead season 1 & 2 and the guardians of the galaxy. What is the issue? Why is batman and the walking season 3 on ios, a complete lag-fest. Please any help! Or anyone from support willing to give me some help. I'm on the latest iOS device iPad Pro 9.7 10.3.2 operating system, nothing running in the background and re-installed, freezes at the exact same places every time, i can't play batman on the ios because of the freezing and glitches, it seems to me that it's a memory leak. But why should it happen on a more than capable iOS device?

Kind Regards. Aaron.

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