Consistent lack in the technical quality of games

no_hdake

Hello TTG,

I very disappointed. I really loved your games and I still love your concept : an interactive story where your choices in a game impact the story in this game but also in the next game/season. But to be able to provide this experience you must be consistent in the technical quality of your product. We want to be able to play at all the episode of a series and not start at the season two or being frustrated to not be able to continue a game because of freezes or other issue.

I wanted to play "The guardian of the galaxy" yesterday but I encountered several problems, so to check if the problem comes from my phone I decided to install all your games to test each one. I'm motivated

I installed on my phone all your games (yesterday) and I tested them (today), you can find the result in the table below . I sort your games by date to find a logic (new function in the SDK or something like that ...) but I diddn't succeed.

• 2012
  The Walking Dead OK

• 2013 - 2014
  The Wolf Among Us OK
  The Walking Dead : Saison 2 OK

• 2014 - 2015
  Tales from the Borderlands OK
  Game of Thrones: A Telltale Games Series OK

• 2016 - 2016
  Minecraft: Story Mode OK

• 2016
  The Walking Dead: Michonne OK
  Batman: The Telltale Series Freeze + lag

• 2016 - 2017
  The Walking Dead: A New Frontier OK

• 2017
  Guardians of the Galaxy: The Telltale Series Freeze + lag + slowness
  Minecraft: Story Mode - Saison 2 Freeze on "Start a new story"
  Batman: The Enemy Within OK

• 2018
  The Walking Dead : Saison 4 I don't know ????
  The Wolf Among Us : Saison 2 I don't know ????

To illustrates my experience, I'm able to play to "Minecraft : story mode" season 1 but not the season 2. So I'm able to play to all the season of the "Walking dead" serie but who could say if I'll be able to play to the new season ? Same thing for "The wolf among us" ...

Other bad experience, I was happy to test the new Batman serie … but I'm just able to run correctly the second season.

And I'm not talking about the "Gardian of the galaxy" with is just unplayable.

For your information I'm running your game on a Honor View 10 (Oreo 8.0), if there is any known issue feel free to tell me and if you want to discuss this customer experience, feel free to contcat me.

I wish you the best and I hope to enjoy your games again

No_hdake

no_hdake

Any answer from TTG community management after 7 days ?

For your information, TTG is a company and the revenue is important, I suggest you to read this interesting article :
https://go.forrester.com/blogs/16-06-21-customer_experience_drives_revenue_growth_2016/

It could be interesting to take care of the player experience and not generate such frustration.

No_hdake

Gavin34

This might explain it

AChicken

Unfortunately I think phones might not be the best hardware for Telltale's games. I know it's best to get it out to most markets, but the engine+small phone hardware isn't the best combination to run the game.

I've got each and every modern one on console and every single one apart from Batman S1 run with minimal hiccups. There are stutters and maybe a few glitches (though I haven't come across many dangerous ones others have reported), it's still not the best quality. Hopefully that can be improved with an engine switch later this year/early next year. The Phone is not the best representation of their games, I'm sorry to say.

But to stay afloat, yes they really need to improve and deliver consistent quality. There has been a few stumbles, but I think the past year has been improving since Walking Dead 3's story issues (opinion) and Batman S1's performance issues (I found Guardians to be the smoothest experience thus far).