Crashes for first episode
I tried to download the first Monkey Island episode because it's pirate day and it's free for a day.
I think the message was 'monkeyislandexec101 has stopped working'
It happened at startup and I tried to reboot my computer. It worked.
Then it happened again in the middle of the game (after I got to the island).
Crashes make me give up on a game. It's a shame because I was just about to get into it and there's possibility of me buying the next episodes, but I wouldn't buy it if the game crashes all the time :mad:. It's the most tiring thing cos you have to start all over again from the last save. Well, lucky I could try the game out first on my machine.
I use Windows Vista.
I think the message was 'monkeyislandexec101 has stopped working'
It happened at startup and I tried to reboot my computer. It worked.
Then it happened again in the middle of the game (after I got to the island).
Crashes make me give up on a game. It's a shame because I was just about to get into it and there's possibility of me buying the next episodes, but I wouldn't buy it if the game crashes all the time :mad:. It's the most tiring thing cos you have to start all over again from the last save. Well, lucky I could try the game out first on my machine.
I use Windows Vista.
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Comments
MD5 Check
Please download and install Hashcheck.
Then Download this MD5 File into the folder that contains the ToMI installers you downloaded from Telltale.
Finally just double click on the .md5 file for verification and tell us the results.
"Error
This file is neither allocated to a Premium Account, or a Collector's Account, and can therefore only be downloaded 10 times.
This limit is reached.
To download this file, the uploader either needs to transfer this file into his/her Collector's Account, or upload the file again. The file can later be moved to a Collector's Account. The uploader just needs to click the delete link of the file to get further information."
Sorry, please try again. I Exchanged the link in the posting above.
I now officially don't like rapidshare and it's 10 downloads limit.
I checked the integrity of the setup - the MD5 is a match.
Windows 7 Pro 32-bit
GeForce 9800GT latest drivers
Core i7 920
2GB RAM
Is your display color depth set to 32 bit?
That should not be necessary. I could take a look a t your DxDiag to see if there's something odd.
Please start dxdiag:
Windows XP: Go to your start menu and click on run. Type in "dxdiag" and hit enter
Windows Vista / 7: Press the windows key on your keyboard or click on the start menu. Type in "dxdiag" and hit enter.
Now click on the button that says "save all information".
It will prompt you to save a file. Save it where you can find it.
Then e.g. zip the file and attach it to a message.
I don't see anything wrong in your dxdiag.
Let's hope it doesn't come back.
I'm running Window Vista.
Also running vista
Have you tried if it works during a clean boot?
Msconfig for Windows Vista:
To Boot Clean in Windows Vista
1. Click Start --> Run --> Type MSCONFIG --> Click OK
2. On the General tab, choose Selective Startup
3. Uncheck Load Startup Items
4. Select the Services tab
5. Check Hide all Microsoft services
6. Click Disable all
7. Click on OK
8. Click Restart.
9. After reboot, run game to see if it works.
After performing the necessary steps, restore your system by doing the following:
1. Click Start --> Run --> Type MSCONFIG--> Click OK
2. On the General tab, choose Normal Startup
3. Click Ok
4. Click Yes, when asked to restart your computer
Based on Will's post
Have you both also checked that your displays color depth is set to 32 bit in windows?
It is what you see here in the red square, next to the resolution settings.
Yes, that's what I see.
How about the autosave issue i mentioned above?
I renamed my save and I'm still having the same problem. Do you think this may be a problem with Telltale not recognizing my copy as being legit? Maybe they're seeing it as a pirated copy and are not letting me play? They did e-mail me a serial code for the game but I don't know where to use it and it doesn't ask for one on start up.
I never heard of a Telltale game crashing because of that.
You said you played the game already. Was that in Demo mode?
Also do you have more details on the error message?
No it wasn't the demo. I got the free full version they released for Pirate Day. It worked when I first played it and then now it's crashing on start up. The error I get says 'MonkeyIsland101.exe has stopped working' then it makes me close the program.
If it was not the demo, then the game has already been activated somehow. If you have not used the serial you might have entered your account information (username/password) into the launcher?
Does the game still crash when you start it while you are disconnected from the internet?
That's right. I forgot I had to log into my account. That's why I didn't have to put in a serial number. I also tried playing while disconnected from the internet and I still get the same message.
okay so far.
Let's try replacing your prefs.prop with the one I attached here.
That worked but when I switched to full screen the game crashed and gave me that same MonkeyIsland101.exe error.
That's a good start
I think it is time to look at your system configuration.
Please start dxdiag:
Windows XP: Go to your start menu and click on run. Type in "dxdiag" and hit enter
Windows Vista / 7: Press the windows key on your keyboard or click on the start menu. Type in "dxdiag" and hit enter.
Now click on the button that says "save all information".
It will prompt you to save a file. Save it where you can find it.
Then e.g. zip the file and attach it to a message.
http://www.filedropper.com/dxdiag_1
Thx.
Where did you get that ATI driver without WHQL logo?
Please download and install the most recent one from AMD.
I'm not sure. I always download my drivers from the ATI website.
Strange. But let's try some driver updating.
I updated my drivers and when it went full screen I got the same error message.
Let's do the Realtek HDA Drivers as well. It would be strange, but I've seen odd crashes related to sound drivers.
I feared that would happen.
Maybe we can narrow it down a bit further. Have you tried setting different graphics quality levels before switching to full screen?
I would try 1 and 9.
Okay. I think I am officially out of remotely reasonable ideas. At least we know now that it runs in window mode.
I guess at this point it's better when someone from the Telltale Support Team takes over.
You should send a message with a link to this thread to:
support@telltalegames.com
I read somewhere to change to a lower resolution like 1024x768 or so from your desktop before starting, and it worked.
Then during the game, you can set your resolution back to your normal resolution.
Enjoy.
I have DirectX 10.
I didn't put the serial number because I logged in with my telltale username, so that's correct, right? (Don't know where to put the number anyway)
I'm not sure about the autosave file. Where is the file and what is it called?
I'll try the game again, but if it crashes again I think I'll give up on it.
Hi dioni.
A match is showed in green.
I think your case is a bit different. Let's see before we try more.
Can you still start the game?