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Error when trying to download.

mchildress7mchildress7
in General Chat

I just purchased a key for Guardians of the Galaxy and redeemed it to my account. But when I try to download it I get the following error page:

This XML file does not appear to have any style information associated with it. The document tree is shown below.

AccessDenied
Access Denied
E063C3A8A9061E7A
7lk20uZiijBeATPbof45JqBfiR4ciVm5OMrJV4s/29GS/074kcKToCnD9TSuZWQ86GI+KIsXb8A=

What does this mean and how can I download my game?

Comments

  • WarpSpeedWarpSpeed

    Telltale no longer sells Guardians of the Galaxy, but you can try submitting a support ticket to see if they'll help. Include as many details about the key as you can, including how/where you bought it. The support page is at:

    https://www.telltale.com/player-support/

  • mchildress7mchildress7

    Thanks!

  • Olaus PetrusOlaus Petrus
    edited December 2020

    Besides the Guardians the same issue applies also to the Game of Thrones and Minecraft (both seasons). Luckily I made backups when the first Telltale went down, but it is somewhat annoying that you can't download all games, which you have bought from the Telltale Store. Now I have to hope that nothing happens to my external hard drive, before I make a backup of a backup.

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