Steampowered.com: Ripoff?

edited October 2009 in General Chat
What a monkey's arse I am! After wearing down my better half (who's never played MI at all) into trying MI, I ordered MI1 (the new-and-improved, remastered edition, or whatever they're calling it) through Steam, and can't download a bloody thing. Click on "install," and I get kicked back to the main page. Click on anything else, and (you guessed it) I get kicked back to the main page.

Is this Steam a fly-by-night ripoff? I have a bad feeling about this... Is my credit card number about to be sold to the highest-bidding hacker in Russia?

(If you can't tell by now, I'm angry and worried. And kicking myself. I left voicemail for "Valve," which appears to be the parent of "Steam" -- which also worries me: i.e., any company worth two bits should have 24/7 live support.)

Do you Steam customers have such problems? Is the company legit, or...?
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Comments

  • edited October 2009
    ...is this a joke?

    Valve is one of the biggest names in PC gaming nowadays. Steam is almost bigger than the name of its parent company. Whatever your opinion on the company, pretty much everyone interested in PC gaming knows these names.

    Steampowered.com is the legitimate URL for this company. Did you install the Steam client? Steam requires that its(fairly lightweight) client run in the background for you to play the game.

    If you don't have the client, download it. It's on the left side, Under "Browse games" and the different genres.
  • edited October 2009
    Yeah, it sounds like he's not using the actual client... Amazing how new tech scares people.

    I love Steam. I have 75 games on the service and I've never had problems.
  • edited October 2009
    Frogacuda wrote: »
    Yeah, it sounds like he's not using the actual client... Amazing how new tech scares people.

    I love Steam. I have 75 games on the service and I've never had problems.
    I have far fewer, and I think the idea of refusing to buy PC games anywhere else to be completely daft and foolish, but it definitely works and has its own set of advantages.
  • edited October 2009
    Trust me guy, Steam is as legitimate as it gets. If you are having trouble you should contact their support.

    And don't worry, your credit card details are perfectly secure.
  • edited October 2009
    Yeah, Steam is legit. They do have technical issues from time to time, though.
  • edited October 2009
    ...despite the "Are you daft?" slaps.

    If you guys say it's legit, then I will sleep better tonight without worrying that my credit card # has made it 'round the world. Until tomorrow, at least.

    Still a sucky system -- and it's not "new tech" that "scares" me, kids -- I'm a Silicon Valley geek from the days before most of you were born -- it's the torture of being strung through an endless loop that makes no bloody sense. (Yep, I would have designed the entire system differently -- and the Steam people are more than welcome to ask me how. I used to design end-luser UIs for a living, and theirs "ain't ham" -- and does not inspire confidence or trust.)
  • edited October 2009
    I don't think anyone was intentionally trying to be insulting. It's just strange seeing someone showing such distrust for something that most PC gamers these days take for granted. All of my PC playing friends have Steam. It's just one of those things. If you are a PC gamer chances are you have Steam.

    If you have a problem with Steam go to Steam. All I can tell you is that I am totally satisfied with it.
  • edited October 2009
    Yep, I would have designed the entire system differently -- and the Steam people are more than welcome to ask me how. I used to design end-luser UIs for a living, and theirs "ain't ham" -- and does not inspire confidence or trust.

    As much fun as a batch interface would be, I think Steam will pass on your offer.
  • edited October 2009
    Just a query: Have you gone to the games tab? That is where you install your games, not through the store. Under File there is Store, Community and My Games tabs. Click My Games. If you bought the game it should be sitting there waiting to be installed*.

    *Edit: waiting to be downloaded, I should say.
  • edited October 2009
    Woodsyblue wrote: »
    I don't think anyone was intentionally trying to be insulting. It's just strange seeing someone showing such distrust for something that most PC gamers these days take for granted. All of my PC playing friends have Steam. It's just one of those things. If you are a PC gamer chances are you have Steam.

    If you have a problem with Steam go to Steam. All I can tell you is that I am totally satisfied with it.
    *shrug* I'd never heard of Steam before I heard of it here, a few days ago. I don't play many PC games (everything's a disappointment next to MI), don't frequent gamer forums, don't read gamer magazines, etc., so I guess I'm not in the cool kids club -- as witnessed by the replies to this post.

    In any case, thanks for the one kind response, Woodsy.

    Sorry to bother all the rest of you "real" gamers. I'll log out and leave you all to it.
  • edited October 2009
    Did you try the My Games tab? Did you get it working?

    If it's any consolation I was lost the first time I used Steam too. I think it kind of like learner drivers. Everybody hates to see them on the road* but they forget that they too had to had to go through that period. I really don't mean any disrespect. Everyone has to start somewhere :)

    *In Australia Lerner drivers have to display a yellow sticker in the corner of the back and front windows so that everybody knows they are a learner.
  • edited October 2009
    J-Arrr! wrote: »
    *shrug* I'd never heard of Steam before I heard of it here, a few days ago. I don't play many PC games (everything's a disappointment next to MI), don't frequent gamer forums, don't read gamer magazines, etc., so I guess I'm not in the cool kids club -- as witnessed by the replies to this post.

    In any case, thanks for the one kind response, Woodsy.

    Sorry to bother all the rest of you "real" gamers. I'll log out and leave you all to it.

    This is *usually* one of the nicer forums around. Don't let this thread put you off.
  • edited October 2009
    Hey just to alleviate a fear of yours J-Arrrr, Valve are the most successful PC game maker of the last decade. The chances of them selling your credit card details so somebody in Russia are literally zero percent. You can Wikipedia both Valve and Steam to verify their authenticity.

    They are as trustworthy as Telltale. Isn't that right guys? Guys? Hey, why do I have a bill for 500 "bochka" of Premium Vodka? :eek:
  • edited October 2009
    Woodsyblue wrote: »
    You can Wikipedia both Valve and Steam to verify their authenticity.

    The first battle axes were also created to slay giant cyclops creatures that once plagued the lands of ancient Greece. It's true. I wikipedia'd it. :p

    But really, Valve are one of the most well known, trustworthy, and successful companies around, so you have no worries dealing with them.
  • edited October 2009
    This is the most convincing scam ever, they've already taken nearly £1000 off of me!

    And I still have 5-6 more in the uninstalled tab :cool:
  • edited October 2009
    What is with all the bitchyness? So the guy didn't know about Steam, big deal, you have to find about things for a first time at some point

    If the OP's still about, don't worry, Steam's legit, although the client can be buggy, Valve's support's a bit notorious...so I hear, either way your details are safe and you'll be playing Monkey sooner rather than later :)
  • edited October 2009
    And if you're having a hard time finding the installer, here's a link.

    http://storefront.steampowered.com/download/SteamInstall.msi
  • edited October 2009
    Woodsyblue wrote: »
    Valve are the most successful PC game maker of the last decade.

    You would probably find that Blizzard are more Successful.
  • [TTG] Yare[TTG] Yare Telltale Alumni
    edited October 2009
    patters wrote: »
    You would probably find that Blizzard are more Successful.

    At selling their own games, maybe. Valve gets a nice cut of every game sold on Steam.
  • edited October 2009
    I hear that... Apparently my steam account is worth $600 according to Steam Calculator...
  • edited October 2009
    [TTG] Yare wrote: »
    At selling their own games, maybe. Valve gets a nice cut of every game sold on Steam.

    Yeah, That was what I was referring to, I consider the two parts of valve separate: one for the Development and the other as the sales platform. In a similar way to which I separate opinions of developers and their respective owners.
  • edited October 2009
    patters wrote: »
    You would probably find that Blizzard are more Successful.

    I dunno, Valve are pretty huge.
  • edited October 2009
    So is Blizzard. You know, WoW isn't the only game they've ever made. :)
  • edited October 2009
    patters wrote: »
    Yeah, That was what I was referring to, I consider the two parts of valve separate: one for the Development and the other as the sales platform. In a similar way to which I separate opinions of developers and their respective owners.

    I don't really think of Blizzard as a PC games company. They're more of a giant factory out in California that stores people in pods, Matrix-style, while simultaneously siphoning them of their life and their cash.

    I'm sure Blizzard's marketing team disagrees, but for the moment I remain unconvinced.
    StarEye wrote: »
    So is Blizzard. You know, WoW isn't the only game they've ever made. :)

    It's the only game they've made since 2004. That's a majority of the decade right there.
  • edited October 2009
    I have Valve on my "evilest companies ever" but only because they make software that I can't use since it's incompatible with my graphics card (even though it is powerful enough to run it.) Not a big STEAM fan either...
  • edited October 2009
    If you are worried, you can also pay trough PAYPAL and your credit card should be on very safe hands.
  • edited October 2009
    I have Valve on my "evilest companies ever" but only because they make software that I can't use since it's incompatible with my graphics card (even though it is powerful enough to run it.) Not a big STEAM fan either...

    ...that seems extremely strange, what video card do you have?
  • edited October 2009
    Nah, it's normal. It happened to me with TF2, I met system requirements for recommended (not minimum!) when I first bought it, and after 6 months I could no longer play it due to them upgrading the graphics etc without changing system requirements. I went from being able to play it at high to being unable to play.
  • edited October 2009
    Fury wrote: »
    Nah, it's normal. It happened to me with TF2, I met system requirements for recommended (not minimum!) when I first bought it, and after 6 months I could no longer play it due to them upgrading the graphics etc without changing system requirements. I went from being able to play it at high to being unable to play.

    I've had 5+ different video cards in my various PCs since TF2 came out, and not one has ever had a single problem with it. Did you use ATI or something?
  • edited October 2009
    Pale Man wrote: »
    Did you use ATI or something?

    I've never encountered any issues with Source and ATI. Valve seems to be friendly with both Nvidia and ATI.

    Seems to me like there's a non-card related issue. TF2 hasn't been prettied up *that* much. I have a 3450 (a.k.a. low-end placeholder card), and I can run TF2 maxed out.
  • edited October 2009
    I had that problem with WoW. My old pc used to run it perfectly back in 05 after it was released, then they messed with the graphics system, and since then I on it I never got an FPS over 20.

    On my new PC I can't run TF2 that well too. Have to have the game on low or its like stop motion cinema. I always put that down to my graphics card being a bit outdated though, 7600gt.

    PC Games disagree with me. DX
  • edited October 2009
    Pale Man wrote: »
    I've had 5+ different video cards in my various PCs since TF2 came out, and not one has ever had a single problem with it. Did you use ATI or something?

    My old graphics card was ATI lol. I've switched to Nvidia since.
  • edited October 2009
    Fury wrote: »
    Nah, it's normal. It happened to me with TF2, I met system requirements for recommended (not minimum!) when I first bought it, and after 6 months I could no longer play it due to them upgrading the graphics etc without changing system requirements. I went from being able to play it at high to being unable to play.

    This is not a graphical program. It's just that Valve haven't optimized TF2 at all, thus sapping your FPS. It's a common issue, I get it too. If you're willing to continue playing it, Run it on DX8/8.1 and you should get a good 10-20 FPS back.
  • edited October 2009
    ShaggE wrote: »
    I've never encountered any issues with Source and ATI. Valve seems to be friendly with both Nvidia and ATI.

    Seems to me like there's a non-card related issue. TF2 hasn't been prettied up *that* much. I have a 3450 (a.k.a. low-end placeholder card), and I can run TF2 maxed out.

    I just remembered that when HL2 came out, they advertised it as being optimized for ATI, but that was way back when the 9800s were the best cards on the market, heh.
  • nikasaurnikasaur Telltale Alumni
    edited October 2009
    Woodsyblue wrote: »
    They are as trustworthy as Telltale. Isn't that right guys? Guys? Hey, why do I have a bill for 500 "bochka" of Premium Vodka? :eek:

    We got thirsty.
  • edited October 2009
    I've got a new graphics card since, and it hasn't had any problems.

    I think it was a 9800 that I got. Or maybe 9600, but it was the best at the time, and it could run HL2 at max graphics.

    But yeah, they mustn't have optimized TF2 much. I got black textures when playing, characters turned invisible and you could only see floating heads, walls went invisible and when you zoomed in as a sniper the screen went black...

    And once everything went pink.
  • edited October 2009
    nikasaur wrote: »
    We got thirsty.

    You got very thirsty :p
  • edited October 2009
    Exactly what is steam? I never really got the concept.... I understand that you buy games there, but what is so special about it that causes so many people on here to use it? Do you get a discount or something?
  • edited October 2009
    It's cheaper than buying retail, so yeah a discount in a sense. However, it's all in american currency, so you have to do the conversion etc so it's not that big of a saving.

    It's pretty much an online game store, the biggest one in existence actually. I think. Yeah, it is.
  • edited October 2009
    Exactly what is steam? I never really got the concept.... I understand that you buy games there, but what is so special about it that causes so many people on here to use it? Do you get a discount or something?

    It has a lot of community features and stuff, which I think draws a lot of people to it. I've only used it for a couple things, but I think it's a nice setup for the most part. Plus they often have pretty exciting sales and bundles.
    Fury wrote: »
    But yeah, they mustn't have optimized TF2 much.

    They definitely could have optimized it a lot more.
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