cant pay for sam & max via creditcard international customer
Hey.
I cant purchase your game.
i guess your store ist bugged.
Im from switzerland and trying to pay with visa.
my card is valid.
All informations are entered correctly of course
The error i get is folllowing.
"We are unable to process your order. Please verify your information and try again."
I cant purchase your game.
i guess your store ist bugged.
Im from switzerland and trying to pay with visa.
my card is valid.
All informations are entered correctly of course
The error i get is folllowing.
"We are unable to process your order. Please verify your information and try again."
This discussion has been closed.
Comments
well i read that bevor posting here.. i guess there is no solution so far
still nogo.
this is very frustrating
Not if you want to buy the full season.
If you want to buy just Culture Shock, you should be able to do that using a credit card through Paypal.
The Telltale staff has assured us that the people having problems with this will be able to upgrade to the full season when they get it working at no extra cost.
I've even tried phoning Telltale in the US via Skype, but unfortunately their call centre hangs up on me as soon as I get to a human. Deeply frustrating --- you can only play the demo so many times...
What number? We don't have a call center. (In fact, we don't even have a phone system... our office number goes straight into voice mail.)
EDIT: I just looked you up using your email address and it looks like a PayPal transaction has gone through. Sorry for the hassle but I'm glad you were finally able to make it work.
888-810-9965; the number was given to me by customer support (that was before I found the forums). (Support ticket KMM33253964V6677L0KM, case ID 15546737, if you care.)
Yes, although that was a pain too. (Mostly Paypal's fault. I had to spend twenty minutes on their web site trying to figure out how to add a new credit card to my account.) The built-in to-pay-for-the-game-press-this-button mechanism didn't work, producing a very odd error message, which unfortunately I didn't record.
I'd still like the whole season pass, though...
Incidentally, a bug report: the game seems to be starting Internet Explorer as its web browser, despite me having Firefox set up as the default browser.
Do you happen to remember how you ended up contacting their customer support? We're trying to direct people to us at all points in the purchase path, so if there is a spot where their customer support information is still being listed, please let us know.
I will add you to the list of people who want to upgrade to Season 1 when the PayPal situation gets straightened out. Again, very sorry for the hassle, but I'm glad you were able to get Culture Shock in the end.
Ah, I see! (Digital River are, um, not impressing me much.)
I got the address from "Telltale Home -> Corporate Info -> Contact Us -> Help with product activation or purchases", which seemed the appropriate place. I wasn't aware then that your CS support is done via this forum, and that seemed the best way to contact a human.
That's very kind of you. Um, I need to go and play some more now.
thx.
Rumplestiltskin, I'm trying to find out why your order didn't go through. Stay tuned.
hmmm.. anyhow, could it be because the credit card company are precautious for stolen card from indonesia (carders)?
Is PayPal an option for you? You might have better luck linking your credit card to a PayPal account, and paying that way. Of course, PayPal is still only available for episode one by itself, but we're still working on that too.
I have also tried to buy this few weeks ago too, but with same results. At that time i thought that was some temporary error in ordering system, but it seems like that wasn't the case
Naturally i have checked my info on multiple times and i have tried another card, but the result is the same. Finally i have to mention, that i have successfully used all my credit cards on internet, so there shouldn't be problems there.
I sent Emily a PM about getting an upgrade to the season but have heard nothing from anyone?!?
There's still no PayPal option for the season pass either
If you get the error message about the system being unable to authorize your information, your best bet is to pay with PayPal instead. If you're trying to buy the season for which PayPal is not currently available, buy episode 1 instead and let me know.
I am not replying to each email / PM I get about the upgrade, but I am keeping your names on a list and will alert you when the upgrade is available. We'll also promote it all over our site, don't worry.
As I said on another thread, there's nothing we can do about the authorization error. All of the responsibility lies with Digital River, and while we can talk to them on a case by case basis (as we have been), so far we have had virtually no luck getting this problem straightened out for anyone who's had it. I'm sorry, but it's not something we can fix right now.