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Tales of Monkey Island E1 demo crashes

noisywannoisywan
edited December 2009 in Game Support
I am a fan of the series and I just downloaded the demo, installed it.
When I run the demo, it crashes. (monkeyisland101.exe)

I'm on a Win XP Pro SP3, P4 3.2 Ghz with 2 GB ram, ATI GFX card with Catalyst 8.1

Any help would be appreciated.

Comments

  • bonniebonnie
    edited December 2009
    Did you download the demo direct from us or with amazon? Please pm me or send message through support@telltalegames.com so we can troubleshoot together.

    Cheers,
    bonnie
  • DjNDBDjNDB Moderator
    edited December 2009
    Is your display color depth set to 32-bit?
  • LeakLeak
    edited December 2009
    noisywan wrote: »
    ATI GFX card with Catalyst 8.1
    Ugh. I'd be pretty surprised if anyone at Telltale has ever tested the game with that ancient graphics driver - is there any particular reason you're not upgrading to something more recent?

    Even if you have some ancient ATI card (i.e. pre-Radeon 2xxx) you can get the Catalyst 9.11 legacy driver for it here.

    np: Hudson Mohawke - Rising 5 (Butter)
  • noisywannoisywan
    edited December 2009
    bonnie wrote: »
    Did you download the demo direct from us or with amazon? Please pm me or send message through support@telltalegames.com so we can troubleshoot together.

    Cheers,
    bonnie

    I downloaded it from bigdownload.com
    The file name is;
    MonkeyIsland101_200907071448_bigdownload.exe


    ATI RADEON X700 driver details;

    Driver Packaging Version 8.162-050803a2-026336C-ATI
    CATALYST™ Version 05.8
    2D Driver Version 6.14.10.6561
    Direct3D Version 6.14.10.0331
    OpenGL Version 6.14.10.5279
    CATALYST™ Control Center Version 1.2.2044.226
    AIW/VIVO WDM Driver Version 6.14.10.6238
  • noisywannoisywan
    edited December 2009
    DjNDB wrote: »
    Is your display color depth set to 32-bit?

    Yes it is set to 32-bit.
  • LeakLeak
    edited December 2009
    noisywan wrote: »
    ATI RADEON X700 driver details;

    Driver Packaging Version 8.162-050803a2-026336C-ATI
    Yeah, ummm... that's not Catalyst 8.1 like you wrote but Catalyst 5.8, released in August of 2005.

    That's not ancient, that's older than the universe itself - do yourself a favour and upgrade to the *current* (as in "less than a month old") driver I linked to in my other post above...

    np: Billy Bragg - Think Again (Live) (The Internationale)
  • noisywannoisywan
    edited December 2009
    Leak wrote: »
    Yeah, ummm... that's not Catalyst 8.1 like you wrote but Catalyst 5.8, released in August of 2005.

    That's not ancient, that's older than the universe itself - do yourself a favour and upgrade to the *current* (as in "less than a month old") driver I linked to in my other post above...

    np: Billy Bragg - Think Again (Live) (The Internationale)

    It's not the old video driver.
    I've updated and ToMI still crashes.

    Any other suggestions? :(
    Updated video driver info;
    Driver Packaging Version 8.593.100.3-090929a-089304C-ATI
    Catalyst™ Version 09.11
    Provider ATI Technologies Inc.
    2D Driver Version 6.14.10.6925
    2D Driver File Path System/CurrentControlSet/Control/Video/{F18D1770-3918-4C59-9884-05962436566E}/0000
    Direct3D Version 6.14.10.0647
    OpenGL Version 6.14.10.8544
    Catalyst™ Control Center Version 2009.0929.2222.38284
    AIW/VIVO WDM Driver Version 6.14.10.6238
    AIW/VIVO WDM SP Driver Version 6.14.10.6238
  • DjNDBDjNDB Moderator
    edited December 2009
    noisywan wrote: »
    It's not the old video driver.
    I've updated and ToMI still crashes.

    Any other suggestions? :(

    You could give us the dxdiag output. Maybe we'll find something there.

    dxdiag
    Windows XP: Go to your start menu and click on run. Type in "dxdiag" and hit enter
    Windows Vista / 7: Press the windows key on your keyboard or click on the start menu. Type in "dxdiag" and hit enter.

    Now click on the button that says "save all information".
    It will prompt you to save a file. Save it where you can find it.

    Then zip the file and attach it to a message.
  • noisywannoisywan
    edited December 2009
    Here is my DxDiag data;
  • DjNDBDjNDB Moderator
    edited December 2009
    There's a couple of things you can try.

    Redownload and Reinstall the demo from TTG.

    Description: M-Audio Delta 1010 S/PDIF
    Date and Size: 1/25/2007 11:12:22, 302336 bytes

    Try to install the latest Audio drivers.

    If both fail, try a clean boot.

    Booting clean in Windows XP:
    To Boot Clean in Windows XP

    1. Click Start --> Run --> Type MSCONFIG --> Click OK
    2. On the General tab, choose Selective Startup
    3. Uncheck Process SYSTEM.INI file
    4. Uncheck Process WIN.INI file
    5. Uncheck Load Startup Items
    6. Click on the Services tab
    7. At the bottom, check Hide All Microsoft Services
    8. Uncheck all boxes in the window or click the button labeled Disable All
    6. Click OK
    7. Click Restart
    8. After reboot, run the game to see if it works.

    After performing the necessary steps, restore your system by doing the following:

    1. Click Start --> Run --> Type MSCONFIG--> Click OK
    2. On the General tab, choose Normal Startup
    3. Click OK
    4. Click YES, when asked to restart your computer

    Based on Will's post
  • noisywannoisywan
    edited December 2009
    I have updated m-audio drivers and tried clean booting and it still crashes.:(

    I had more trouble after updating and changing bootup settings. System did not boot up properly and I've lost my previous selective boot-up settings and I've been trying to recovered from it since yesterday.
    I just finished tuning it up and I decided to skip this one for now.
    Anyways thanks for your help.
  • LeakLeak
    edited December 2009
    One thing you could try to make sure it's not your sound card would be to disable the sound card in the device manager then running the game. You won't get any sound from the game, sure, but if it doesn't crash either we know what's causing the problem.

    Just my 0.02 EYPO...
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