Cannot run game, please help!
When I try to run any of my TOMI games, it begins to load the opening login screen, but then I get this error:
It makes no difference whether I choose 'yes' or 'no'; the only thing it allows me to do is to login to the website. I also cannot enter my registration code anywhere to make the game run.
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3, v.3264 (2600.xpsp.071130-1427)
Language: English (Regional Setting: English)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: BIOS Date: 10/11/07 09:21:43 Ver: 08.00.10
Processor: Intel(R) Core(TM)2 Duo CPU E4400 @ 2.00GHz (2 CPUs)
Memory: 2048MB RAM
Page File: 630MB used, 3311MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: None
DxDiag Version: 5.03.2600.3264 32bit Unicode
Any help would be most appreciated, thank you!
It makes no difference whether I choose 'yes' or 'no'; the only thing it allows me to do is to login to the website. I also cannot enter my registration code anywhere to make the game run.
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3, v.3264 (2600.xpsp.071130-1427)
Language: English (Regional Setting: English)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: BIOS Date: 10/11/07 09:21:43 Ver: 08.00.10
Processor: Intel(R) Core(TM)2 Duo CPU E4400 @ 2.00GHz (2 CPUs)
Memory: 2048MB RAM
Page File: 630MB used, 3311MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: None
DxDiag Version: 5.03.2600.3264 32bit Unicode
Any help would be most appreciated, thank you!
This discussion has been closed.
Comments
Type in "dxdiag" and hit enter.
Then go to the Display tab
While here, the useful things for us:
Name:
Current Display Mode:
Main Driver:
Version:
Date:
Also, what is your operating system?
Thanks!
Ok, here's the entire thing:
System Information
Time of this report: 12/18/2009, 12:52:22
Machine name: MCC-FRONTDESK
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3, v.3264 (2600.xpsp.071130-1427)
Language: English (Regional Setting: English)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: BIOS Date: 10/11/07 09:21:43 Ver: 08.00.10
Processor: Intel(R) Core(TM)2 Duo CPU E4400 @ 2.00GHz (2 CPUs)
Memory: 2048MB RAM
Page File: 1709MB used, 2232MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: None
DxDiag Version: 5.03.2600.3264 32bit Unicode
DxDiag Notes
DirectX Files Tab: No problems found.
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Music Tab: No problems found.
Input Tab: No problems found.
Network Tab: No problems found.
DirectX Debug Levels
Direct3D: 0/4 (n/a)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
Display Devices
Card name: NVIDIA GeForce 8400 GS
Manufacturer: NVIDIA
Chip type: GeForce 8400 GS
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_0422&SUBSYS_07401462&REV_A1
Display Memory: 512.0 MB
Current Mode: 1280 x 1024 (32 bit) (60Hz)
Monitor: Plug and Play Monitor
Monitor Max Res: 1600,1200
Driver Name: nv4_disp.dll
Driver Version: 6.14.0011.7813 (English)
DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 9/17/2008 23:55:00, 6057472 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: n/a
VDD: n/a
Mini VDD: nv4_mini.sys
Mini VDD Date: 9/17/2008 23:55:00, 6132576 bytes
Device Identifier: {D7B71E3E-4762-11CF-5769-4B2700C2CB35}
Vendor ID: 0x10DE
Device ID: 0x0422
SubSys ID: 0x07401462
Revision ID: 0x00A1
Revision ID: 0x00A1
Video Accel: ModeMPEG2_C ModeMPEG2_D ModeWMV9_B ModeWMV9_A
Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
Registry: OK
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
DDraw Test Result: Not run
D3D7 Test Result: Not run
D3D8 Test Result: Not run
D3D9 Test Result: Not run
Sound Devices
Description: Realtek HD Audio output
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0662&SUBSYS_10438290&REV_1001
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RtkHDAud.sys
Driver Version: 5.10.0000.5397 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 4/10/2007 03:04:40, 4397568 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Full
Cap Flags: 0xF5F
Min/Max Sample Rate: 8000, 192000
Static/Strm HW Mix Bufs: 33, 32
Static/Strm HW 3D Bufs: 33, 32
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: Yes, Yes
I3DL2(tm) Listen/Src: Yes, Yes
Sensaura(tm) ZoomFX(tm): No
Registry: OK
Sound Test Result: Not run
Sound Capture Devices
Description: Realtek HD Audio Input
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: RtkHDAud.sys
Driver Version: 5.10.0000.5397 (English)
Driver Attributes: Final Retail
Date and Size: 4/10/2007 03:04:40, 4397568 bytes
Cap Flags: 0x41
Format Flags: 0xFFF
DirectMusic
DLS Path: C:\WINDOWS\SYSTEM32\drivers\GM.DLS
DLS Version: 1.00.0016.0002
Acceleration: n/a
Ports: Microsoft Synthesizer, Software (Not Kernel Mode), Output, DLS, Internal, Default Port
Microsoft MIDI Mapper [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
Microsoft GS Wavetable SW Synth [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
Registry: OK
Test Result: Not run
DirectInput Devices
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a
Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a
Poll w/ Interrupt: No
Registry: OK
USB Devices
+ USB Root Hub
| Vendor/Product ID: 0x8086, 0x27CB
| Matching Device ID: usb\root_hub
| Service: usbhub
| Driver: usbhub.sys, 11/30/2007 17:31:26, 59520 bytes
| Driver: usbd.sys, 8/4/2004 04:00:00, 4736 bytes
Gameport Devices
PS/2 Devices
+ Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
| Matching Device ID: *pnp0303
| Service: i8042prt
| Driver: i8042prt.sys, 11/30/2007 18:15:36, 52480 bytes
| Driver: kbdclass.sys, 11/30/2007 17:23:52, 24576 bytes
|
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
| Driver: termdd.sys, 12/1/2007 00:27:44, 40840 bytes
| Driver: kbdclass.sys, 11/30/2007 17:23:52, 24576 bytes
|
+ Microsoft PS/2 Mouse
| Matching Device ID: *pnp0f03
| Service: i8042prt
| Driver: i8042prt.sys, 11/30/2007 18:15:36, 52480 bytes
| Driver: mouclass.sys, 11/30/2007 17:23:52, 23040 bytes
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD
| Driver: termdd.sys, 12/1/2007 00:27:44, 40840 bytes
| Driver: mouclass.sys, 11/30/2007 17:23:52, 23040 bytes
DirectPlay Service Providers
DirectPlay8 Modem Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.3264)
DirectPlay8 Serial Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.3264)
DirectPlay8 IPX Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.3264)
DirectPlay8 TCP/IP Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.3264)
Internet TCP/IP Connection For DirectPlay - Registry: OK, File: dpwsockx.dll (5.03.2600.3264)
IPX Connection For DirectPlay - Registry: OK, File: dpwsockx.dll (5.03.2600.3264)
Modem Connection For DirectPlay - Registry: OK, File: dpmodemx.dll (5.03.2600.3264)
Serial Connection For DirectPlay - Registry: OK, File: dpmodemx.dll (5.03.2600.3264)
DirectPlay Voice Wizard Tests: Full Duplex: Not run, Half Duplex: Not run, Mic: Not run
DirectPlay Test Result: Not run
Registry: OK
DirectPlay Adapters
DirectPlay8 Serial Service Provider: COM1
DirectPlay8 Serial Service Provider: COM2
DirectPlay8 TCP/IP Service Provider: Local Area Connection 4 - IPv4 -
DirectPlay8 TCP/IP Service Provider: Local Area Connection 4 - IPv4 -
DirectPlay8 TCP/IP Service Provider: Local Area Connection 2 - IPv4 -
DirectPlay Voice Codecs
Voxware VR12 1.4kbit/s
Voxware SC06 6.4kbit/s
Voxware SC03 3.2kbit/s
MS-PCM 64 kbit/s
MS-ADPCM 32.8 kbit/s
Microsoft GSM 6.10 13 kbit/s
TrueSpeech(TM) 8.6 kbit/s
DirectPlay Lobbyable Apps
Disk & DVD/CD-ROM Drives
Drive: C:
Free Space: 102.1 GB
Total Space: 152.6 GB
File System: NTFS
Model: n/a
Drive:
Model: CD-ROM Drive
Driver: c:\windows\system32\drivers\cdrom.sys, 5.01.2600.3264 (English), 11/30/2007 17:25:02, 62976 bytes
System Devices
Name: Intel(R) 82801G (ICH7 Family) Ultra ATA Storage Controllers - 27DF
Device ID: PCI\VEN_8086&DEV_27DF&SUBSYS_81791043&REV_01\3&11583659&0&F9
Driver: C:\WINDOWS\system32\DRIVERS\pciide.sys, 5.01.2600.0000 (English), 8/17/2001 13:51:52, 3328 bytes
Driver: C:\WINDOWS\system32\DRIVERS\pciidex.sys, 5.01.2600.3264 (English), 11/30/2007 17:24:42, 24960 bytes
Driver: C:\WINDOWS\system32\DRIVERS\atapi.sys, 5.01.2600.3264 (English), 11/30/2007 17:24:44, 96512 bytes
Name: Intel(R) 82801G (ICH7 Family) SMBus Controller - 27DA
Device ID: PCI\VEN_8086&DEV_27DA&SUBSYS_81791043&REV_01\3&11583659&0&FB
Driver: n/a
Name: Microsoft UAA Bus Driver for High Definition Audio
Device ID: PCI\VEN_8086&DEV_27D8&SUBSYS_82901043&REV_01\3&11583659&0&D8
Driver: C:\WINDOWS\system32\DRIVERS\hdaudbus.sys, 5.10.0001.5013 (English), 1/7/2005 17:07:18, 138752 bytes
Name: Intel(R) 82801G (ICH7 Family) PCI Express Root Port - 27D0
Device ID: PCI\VEN_8086&DEV_27D0&SUBSYS_00000000&REV_01\3&11583659&0&E0
Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 5.01.2600.3264 (English), 11/30/2007 17:31:14, 68224 bytes
Name: Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC
Device ID: PCI\VEN_8086&DEV_27CC&SUBSYS_81791043&REV_01\3&11583659&0&EF
Driver: C:\WINDOWS\system32\drivers\usbehci.sys, 5.01.2600.3264 (English), 11/30/2007 17:31:24, 30208 bytes
Driver: C:\WINDOWS\system32\drivers\usbport.sys, 5.01.2600.3264 (English), 11/30/2007 17:31:26, 143872 bytes
Driver: C:\WINDOWS\system32\usbui.dll, 5.01.2600.3264 (English), 12/1/2007 00:26:08, 74240 bytes
Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 5.01.2600.3264 (English), 11/30/2007 17:31:26, 59520 bytes
Driver: C:\WINDOWS\system32\hccoin.dll, 5.01.2600.3264 (English), 12/1/2007 00:25:38, 7168 bytes
Name: Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CB
Device ID: PCI\VEN_8086&DEV_27CB&SUBSYS_81791043&REV_01\3&11583659&0&EB
Driver: C:\WINDOWS\system32\drivers\usbuhci.sys, 5.01.2600.3264 (English), 11/30/2007 17:31:24, 20608 bytes
Driver: C:\WINDOWS\system32\drivers\usbport.sys, 5.01.2600.3264 (English), 11/30/2007 17:31:26, 143872 bytes
Driver: C:\WINDOWS\system32\usbui.dll, 5.01.2600.3264 (English), 12/1/2007 00:26:08, 74240 bytes
Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 5.01.2600.3264 (English), 11/30/2007 17:31:26, 59520 bytes
Name: Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA
Device ID: PCI\VEN_8086&DEV_27CA&SUBSYS_81791043&REV_01\3&11583659&0&EA
Driver: C:\WINDOWS\system32\drivers\usbuhci.sys, 5.01.2600.3264 (English), 11/30/2007 17:31:24, 20608 bytes
Driver: C:\WINDOWS\system32\drivers\usbport.sys, 5.01.2600.3264 (English), 11/30/2007 17:31:26, 143872 bytes
Driver: C:\WINDOWS\system32\usbui.dll, 5.01.2600.3264 (English), 12/1/2007 00:26:08, 74240 bytes
Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 5.01.2600.3264 (English), 11/30/2007 17:31:26, 59520 bytes
Name: Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9
Device ID: PCI\VEN_8086&DEV_27C9&SUBSYS_81791043&REV_01\3&11583659&0&E9
Driver: C:\WINDOWS\system32\drivers\usbuhci.sys, 5.01.2600.3264 (English), 11/30/2007 17:31:24, 20608 bytes
Driver: C:\WINDOWS\system32\drivers\usbport.sys, 5.01.2600.3264 (English), 11/30/2007 17:31:26, 143872 bytes
Driver: C:\WINDOWS\system32\usbui.dll, 5.01.2600.3264 (English), 12/1/2007 00:26:08, 74240 bytes
Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 5.01.2600.3264 (English), 11/30/2007 17:31:26, 59520 bytes
Name: Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8
Device ID: PCI\VEN_8086&DEV_27C8&SUBSYS_81791043&REV_01\3&11583659&0&E8
Driver: C:\WINDOWS\system32\drivers\usbuhci.sys, 5.01.2600.3264 (English), 11/30/2007 17:31:24, 20608 bytes
Driver: C:\WINDOWS\system32\drivers\usbport.sys, 5.01.2600.3264 (English), 11/30/2007 17:31:26, 143872 bytes
Driver: C:\WINDOWS\system32\usbui.dll, 5.01.2600.3264 (English), 12/1/2007 00:26:08, 74240 bytes
Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 5.01.2600.3264 (English), 11/30/2007 17:31:26, 59520 bytes
Name: Intel(R) 82801GB/GR/GH (ICH7 Family) Serial ATA Storage Controller - 27C0
Device ID: PCI\VEN_8086&DEV_27C0&SUBSYS_81791043&REV_01\3&11583659&0&FA
Driver: C:\WINDOWS\system32\DRIVERS\pciide.sys, 5.01.2600.0000 (English), 8/17/2001 13:51:52, 3328 bytes
Driver: C:\WINDOWS\system32\DRIVERS\pciidex.sys, 5.01.2600.3264 (English), 11/30/2007 17:24:42, 24960 bytes
Driver: C:\WINDOWS\system32\DRIVERS\atapi.sys, 5.01.2600.3264 (English), 11/30/2007 17:24:44, 96512 bytes
Name: Intel(R) 82801GB/GR (ICH7 Family) LPC Interface Controller - 27B8
Device ID: PCI\VEN_8086&DEV_27B8&SUBSYS_00000000&REV_01\3&11583659&0&F8
Driver: C:\WINDOWS\system32\DRIVERS\isapnp.sys, 5.01.2600.3264 (English), 11/30/2007 17:31:10, 37248 bytes
Name: Intel(R) 945G/GZ/P/PL PCI Express Root Port - 2771
Device ID: PCI\VEN_8086&DEV_2771&SUBSYS_00000000&REV_02\3&11583659&0&08
Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 5.01.2600.3264 (English), 11/30/2007 17:31:14, 68224 bytes
Name: Intel(R) 945G/GZ/P/PL Processor to I/O Controller - 2770
Device ID: PCI\VEN_8086&DEV_2770&SUBSYS_00000000&REV_02\3&11583659&0&00
Driver: n/a
Name: Intel(R) 82801 PCI Bridge - 244E
Device ID: PCI\VEN_8086&DEV_244E&SUBSYS_00000000&REV_E1\3&11583659&0&F0
Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 5.01.2600.3264 (English), 11/30/2007 17:31:14, 68224 bytes
Name: Atheros L1 Gigabit Ethernet 10/100/1000Base-T Controller
Device ID: PCI\VEN_1969&DEV_1048&SUBSYS_82261043&REV_B0\4&293AFFCC&0&00E0
Driver: n/a
Name: NVIDIA GeForce 8400 GS
Device ID: PCI\VEN_10DE&DEV_0422&SUBSYS_07401462&REV_A1\4&24AE49A5&0&0008
Driver: C:\WINDOWS\system32\DRIVERS\nv4_mini.sys, 6.14.0011.7813 (English), 9/17/2008 23:55:00, 6132576 bytes
Driver: C:\WINDOWS\system32\nv4_disp.dll, 6.14.0011.7813 (English), 9/17/2008 23:55:00, 6057472 bytes
Driver: C:\WINDOWS\system32\nvsvc32.exe, 6.14.0011.7813 (English), 9/17/2008 23:55:00, 163908 bytes
Driver: C:\WINDOWS\system32\nvapi.dll, 6.14.0011.7813 (English), 9/17/2008 23:55:00, 475136 bytes
Driver: C:\WINDOWS\system32\nvcuda.dll, 6.14.0011.7813 (English), 9/17/2008 23:55:00, 1368064 bytes
Driver: C:\WINDOWS\system32\nvoglnt.dll, 6.14.0011.7813 (English), 9/17/2008 23:55:00, 8826880 bytes
Driver: C:\WINDOWS\system32\nvcpl.dll, 6.14.0011.7813 (English), 9/17/2008 23:55:00, 13574144 bytes
Driver: C:\WINDOWS\system32\nvmctray.dll, 6.14.0011.7813 (English), 9/17/2008 23:55:00, 86016 bytes
Driver: C:\WINDOWS\system32\nvwddi.dll, 6.14.0011.7813 (English), 9/17/2008 23:55:00, 81920 bytes
Driver: C:\WINDOWS\system32\nvnt4cpl.dll, 6.14.0010.12064 (English), 9/17/2008 23:55:00, 286720 bytes
Driver: C:\WINDOWS\system32\nvmccs.dll, 6.14.0011.7813 (English), 9/17/2008 23:55:00, 229376 bytes
Driver: C:\WINDOWS\system32\nvdisps.dll, 6.14.0011.7813 (English), 9/17/2008 23:55:00, 3989504 bytes
Driver: C:\WINDOWS\system32\nvdispsr.dll, 6.14.0011.7813 (English), 9/17/2008 23:55:00, 5799936 bytes
Driver: C:\WINDOWS\system32\nvgames.dll, 6.14.0011.7813 (English), 9/17/2008 23:55:00, 3444736 bytes
Driver: C:\WINDOWS\system32\nvgamesr.dll, 6.14.0011.7813 (English), 9/17/2008 23:55:00, 3457024 bytes
Driver: C:\WINDOWS\system32\nvmccss.dll, 6.14.0011.7813 (English), 9/17/2008 23:55:00, 188416 bytes
Driver: C:\WINDOWS\system32\nvmccssr.dll, 6.14.0011.7813 (English), 9/17/2008 23:55:00, 458752 bytes
Driver: C:\WINDOWS\system32\nvmobls.dll, 6.14.0011.7813 (English), 9/17/2008 23:55:00, 1257472 bytes
Driver: C:\WINDOWS\system32\nvmoblsr.dll, 6.14.0011.7813 (English), 9/17/2008 23:55:00, 2854912 bytes
Driver: C:\WINDOWS\system32\nvvitvs.dll, 6.14.0011.7813 (English), 9/17/2008 23:55:00, 3764224 bytes
Driver: C:\WINDOWS\system32\nvvitvsr.dll, 6.14.0011.7813 (English), 9/17/2008 23:55:00, 4149248 bytes
Driver: C:\WINDOWS\system32\nvwss.dll, 6.14.0011.7813 (English), 9/17/2008 23:55:00, 2686976 bytes
Driver: C:\WINDOWS\system32\nvwssr.dll, 6.14.0011.7813 (English), 9/17/2008 23:55:00, 2981888 bytes
Driver: C:\WINDOWS\help\nvcpl.hlp, 9/17/2008 23:55:00, 177897 bytes
Driver: C:\WINDOWS\help\nvwcplen.hlp, 9/17/2008 23:55:00, 55444 bytes
Driver: C:\WINDOWS\system32\nvcod.dll, 1.03.0004.0028 (English), 9/17/2008 23:55:00, 122880 bytes
Driver: C:\WINDOWS\system32\nvcodins.dll, 1.03.0004.0028 (English), 9/17/2008 23:55:00, 122880 bytes
DirectX Components
ddraw.dll: 5.03.2600.3264 English Final Retail 12/1/2007 00:25:34 279552 bytes
ddrawex.dll: 5.03.2600.3264 English Final Retail 12/1/2007 00:25:34 27136 bytes
dxapi.sys: 5.01.2600.0000 English Final Retail 8/4/2004 04:00:00 10496 bytes
d3d8.dll: 5.03.2600.3264 English Final Retail 12/1/2007 00:25:32 1179648 bytes
d3d8thk.dll: 5.03.2600.3264 English Final Retail 12/1/2007 00:25:32 8192 bytes
d3d9.dll: 5.03.2600.3264 English Final Retail 12/1/2007 00:25:32 1689088 bytes
d3dim.dll: 5.01.2600.0000 English Final Retail 8/4/2004 04:00:00 436224 bytes
d3dim700.dll: 5.03.2600.3264 English Final Retail 12/1/2007 00:25:32 824320 bytes
d3dramp.dll: 5.01.2600.0000 English Final Retail 8/4/2004 04:00:00 590336 bytes
d3drm.dll: 5.01.2600.0000 English Final Retail 8/4/2004 04:00:00 350208 bytes
d3dxof.dll: 5.01.2600.0000 English Final Retail 8/4/2004 04:00:00 47616 bytes
d3dpmesh.dll: 5.01.2600.0000 English Final Retail 8/4/2004 04:00:00 34816 bytes
dplay.dll: 5.00.2134.0001 English Final Retail 8/4/2004 04:00:00 33040 bytes
dplayx.dll: 5.03.2600.3264 English Final Retail 12/1/2007 00:25:34 229888 bytes
dpmodemx.dll: 5.03.2600.3264 English Final Retail 12/1/2007 00:25:34 23552 bytes
dpwsock.dll: 5.00.2134.0001 English Final Retail 8/4/2004 04:00:00 42768 bytes
dpwsockx.dll: 5.03.2600.3264 English Final Retail 12/1/2007 00:2
your audio drivers and it never hurts to try updating your DirectX again.
Ok, thank you, I will try that now.
Which Version of Internet Explorer are you running and have you tried updating it if applicable?
Try this to make sure no other software interferes:
Booting clean in Windows XP:
To Boot Clean in Windows XP
1. Click Start --> Run --> Type MSCONFIG --> Click OK
2. On the General tab, choose Selective Startup
3. Uncheck Process SYSTEM.INI file
4. Uncheck Process WIN.INI file
5. Uncheck Load Startup Items
6. Click on the Services tab
7. At the bottom, check Hide All Microsoft Services
8. Uncheck all boxes in the window or click the button labeled Disable All
6. Click OK
7. Click Restart
8. After reboot, run the game to see if it works.
After performing the necessary steps, restore your system by doing the following:
1. Click Start --> Run --> Type MSCONFIG--> Click OK
2. On the General tab, choose Normal Startup
3. Click OK
4. Click YES, when asked to restart your computer
Based on Will's post
If all else fails you can also try disabling your internet connection before starting the launcher as described here.
First of all - the whole thing was strange for me because I had different solutions dealing with each episode.
For episode 1, I had no complications at all. Ran the launcher and unlocked the game just fine.
For episodes 2 - 5, I was running into this same problem with the script error box. The offending file that would always pop up for me was lib.js, always in Temp/(random string of numbers as folder name)/launcher/include. Since I noticed your offending file is index.js, the following solutions may or may not work for you.
As I said earlier, for episode 2 I looked at the filepath in the error box and navigated to it, making sure hidden files and folders are visible, deleted the file (lib.js for me) and tried again and the launcher worked. However, I think this was merely a fluke for ep 2 because the temp files are cleared every time you close the launcher and recreated in a new folder every time you open it. So I think that for whatever reason, the second time I tried it the launcher just didn't have any stubborn problems with the script.
Because of this I thought I'd be fine for 3-5, however when I tried this for those, every time I reopened the launcher it would create the new folder in Temp with a new lib.js, and have the same problem. Thus I essentially had to turn this into a minigame for myself: My goal was to start the launcher with my Temp folder open, keep hitting F5 to refresh the folder view, and when I saw the new folder created for the launcher (again, it's just a random string of numbers and letters that you should be able to pick out from the other folders), navigate as fast as I could through launcher/include, click on lib.js, and hit shift+delete to kill the file all before the launcher tried to open it. No easy task, as I had to be extremely quick, and it took me a number of tries to do it successfully for each one. I recommend doing a trial run at first to memorize the icon positions so you can do it very fast (I know this sounds ridiculous and you shouldn't have to go to these lengths, but this is the only thing that worked for me).
Now, when I did this for episode 3, the launcher worked for about 15 seconds during which time I was able to put in my unlock code. I don't know if you have an unlock code or not your for game, so this may not help you. After I put in my code the launcher spazzed out again, but it still unlocked the game.
For episodes 4 and 5, deleting lib.js caused a whole bunch of further error windows to pop up involving the other files (probably because of dependencies on lib.js). I just clicked through these error windows and once they stopped I got a simple text entry box over a white background that said "Serial number." Didn't know what that meant but I tried putting in my unlock code, and lo and behold, it still worked!
And for me, anyway, once I actually unlocked the games, I ran into no more errors like this with the launcher when I ran the game. It's only the pre-unlocking launcher that caused the problems. I really hope you understood most of what I said and that this wall of text helps you with your problem. This was a crazy, roundabout and completely annoying workaround, but I'm finally enjoying this great game and it's worth it.
Stormeagle6 & DjNDB: Thank you for your posts, I will give your suggestions a try.
2. I followed all of the instructions and rebooted clean in Windows XP; but it still gave the same error message.
3. I attempted to update IE to version 8 (newest version), it gave me this message:
"Internet Explorer could not install because your computer failed to install a required update. Please click on the download button below to manually install the update."
4. I attempted to install the update, but it told me that I already had a newer update installed so it would not be necessary to do an update.
But you have Internet Explorer 7 now?
Have you tried the disconnected start?
It should prevent that the troubling file gets downloaded in the first place.
Yes:
Also, when I went to see what the file was, it was just the file that starts up the game dialog box.
I'm a bit disappointed because I made a second, much more detailed and very long post discussing what I did to fix the problem but it said it needed to be approved by a moderator and somehow vanished.
You can get around this problem without worrying about IE, drivers, or updates. It all has to do with that file I mentioned deleting. As you noticed, the files are just recreated in a new folder every time you reopen the launcher. What I had to do is make a minigame for myself of sorts: open the launcher (with my Temp folder open already), hit F5 repeatedly until the new folder is created (it's just a random string of letters and numbers, you should be able to distinguish it from the other folders), and fast as possible navigate through the folder/launcher/include to get to the offending file, click it, and hit shift+delete to kill it immediately. I had to do all of this before the launcher tried to use the file which was no easy task. I recommend practicing it a couple times to get the icon positions memorized.
For me, when I did this, I got a slew of other errors (probably because of file dependencies on the now deleted file) but I was still able to put in my game unlock code. I don't know if you're using an unlock code, if not this may not be a solution for you. The good news is that once you manage to get your unlock code put in, the game launcher runs smoothly without any errors from that point on.
I know this is a totally ridiculous and roundabout way of dealing with the problem, but it worked for me (my problem file was lib.js, though, not index. Hope it still helps).
I will give it a shot, couldn't hurt. Thank you!
Try installing Java, or something...
Yes, .js is JavaScript.
Java however has almost nothing to do with JavaScript, therefore installing it can't help.
I rather assume that the Browser has trouble parsing the obfuscated code in lib.js for some reason.
Could someone with that error attach their lib.js?
stormeagle6: just wanted to let you know that I did try what you suggested, but it didn't work for me, thanks all the same!
Thanks everyone for taking the time to try to help me! Happy Holidays!
Kelly
Not to bring your hopes down, but I have IE 8 and I still had the error. Hope you fare better!