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All of my Sam and Max game son Steam crash

LevybreakLevybreak
edited January 2010 in Game Support
I just bought the Sam and Max complete pack on steam the other day, and to my surprise, every single Sam and Max game crashes on startup. I have no idea why this would happen, especially since a long time ago i downloaded S1 Ep4 and it worked fine. I looked through the telltale forums and steam support, and failed to see any problem like this. To be precise about the crashes, All the Season 1 games I click "Launch" and then immediately after steam's launching dialog closes I get the standard XP "Application has stopped working" dialog. With all the season 2 games my screen just flashes black and then back to normal, no game, no error. Any ideas?

Windows XP 32 bit
nVidia GeForce 6150 LE (getting a new card sometime in the next week)
2GB DDR2 RAM

Comments

  • DjNDBDjNDB Moderator
    edited January 2010
    Is your display color depth set to 32 bit?
  • LevybreakLevybreak
    edited January 2010
    DjNDB wrote: »
    Is your display color depth set to 32 bit?

    Yes, it is.
  • The Spoony HouThe Spoony Hou
    edited January 2010
    Have you tried updating your drivers?

    Sorry, kinda obvious, but I can't think of anything.
  • DjNDBDjNDB Moderator
    edited January 2010
    The Spoony Hou wrote: »
    Have you tried updating your drivers?

    Same goes for your DirectX and Internet Explorer.

    If nothing so far helps please give us a dxdiag log.

    dxdiag
    Windows XP: Go to your start menu and click on run. Type in "dxdiag" and hit enter
    Windows Vista / 7: Press the windows key on your keyboard or click on the start menu. Type in "dxdiag" and hit enter.

    Now click on the button that says "save all information".
    It will prompt you to save a file. Save it where you can find it.

    Then zip the file and attach it to a message.
  • LevybreakLevybreak
    edited January 2010
    Yeah, my drivers are updated, updating IE was something I tried after reading these forums and that didn't fix it, but yes it's updated, and my DirectX is indeed updated. (9.0c, I think) So I've attached the DxDiag info you've asked for.
  • DjNDBDjNDB Moderator
    edited January 2010
    Okay, there are some things you can try.
    Update your Realtek HDA drivers and disconnect all USB devices except keyboard and mouse. Especially the gamepad and Headset.
  • LevybreakLevybreak
    edited January 2010
    DjNDB wrote: »
    Okay, there are some things you can try.
    Update your Realtek HDA drivers and disconnect all USB devices except keyboard and mouse. Especially the gamepad and Headset.

    I updated with those drivers and tried unplugging all my stuff, and it still doesn't work.
  • JakeJake Telltale Alumni
    edited January 2010
    Have you written into support@telltalegames.com ? Support staff should be back full time starting Monday (tomorrow).
  • DjNDBDjNDB Moderator
    edited January 2010
    Okay, let's try a different approach.

    Have you verified your game cache files?
    Levybreak wrote: »
    I have no idea why this would happen, especially since a long time ago i downloaded S1 Ep4 and it worked fine.

    How long ago was that and what has changed in your system since then?
    One thing that obviously changed is your graphics driver, or did you just update that?
    You could try an older version from around the time it worked from Nvidias Driver Archive.
    Levybreak wrote: »
    nVidia GeForce 6150 LE (getting a new card sometime in the next week)
    2GB DDR2 RAM

    It is possible that the problem just vanishes when you install the new card.
  • LevybreakLevybreak
    edited January 2010
    Alright, I got a new graphics card (and motherboard and CPU since it didn't work in the old board), and it STILL doesn't work, and with the same problem! This would lead me to believe that it is some kind of software problem or something, no?
  • The Spoony HouThe Spoony Hou
    edited January 2010
    Can't you disable some software? Like the anti-virus and such? There must be something running background crapping things up.

    Maybe it's time to upgrade Windows?
  • DjNDBDjNDB Moderator
    edited January 2010
    Levybreak wrote: »
    Alright, I got a new graphics card (and motherboard and CPU since it didn't work in the old board)
    Did you reinstall windows after you installed he new Motherboard?

    A new dxdiag log would be great too.
    The Spoony Hou wrote: »
    Can't you disable some software? Like the anti-virus and such? There must be something running background crapping things up.

    Instructions below.
    Booting clean in Windows XP:
    1. Click Start --> Run --> Type MSCONFIG --> Click OK
    2. On the General tab, choose Selective Startup
    3. Uncheck Process SYSTEM.INI file
    4. Uncheck Process WIN.INI file
    5. Uncheck Load Startup Items
    6. Click on the Services tab
    7. At the bottom, check Hide All Microsoft Services
    8. Uncheck all boxes in the window or click the button labeled Disable All
    6. Click OK
    7. Click Restart
    8. After reboot, run the game to see if it works.

    After performing the necessary steps, restore your system by doing the following:

    1. Click Start --> Run --> Type MSCONFIG--> Click OK
    2. On the General tab, choose Normal Startup
    3. Click OK
    4. Click YES, when asked to restart your computer

    Based on Will's post
  • LevybreakLevybreak
    edited January 2010
    Alright, here's a new DxDiag report, I'll go start with an empty startup now...

    And no, I didn't reinstall windows. I just uninstalled some old drivers and installed new ones. :3
    (I really don't want to have to go through the hassle of reinstalation...)
  • SegSeg
    edited January 2010
    From the looks of it, you haven't installed the most recent drivers for your graphics card. While it's an ASUS, it's actually an ATI Radeon HD 4650 class. You should get the ATI drivers as they're maintained.

    ATI Catalyst 9.12 Display Driver for Windows XP Professional/Home Edition
  • LevybreakLevybreak
    edited January 2010
    I thought I had installed the latest drivers for it, but it turns out I had only installed the lastest CCC. Anyways, I updated it and the problem still exists. :S
  • DjNDBDjNDB Moderator
    edited January 2010
    The clean boot changed nothing either?
  • LevybreakLevybreak
    edited January 2010
    DjNDB wrote: »
    The clean boot changed nothing either?

    No, it did not. :(
  • DjNDBDjNDB Moderator
    edited January 2010
    Levybreak wrote: »
    No, it did not. :(

    Okay, time for some new ideas.
    Does the free Sam&Max Episode you can download from TTG directly still work?
    How about the demos of W&G or ToMI?
  • LevybreakLevybreak
    edited January 2010
    Alright, just tried the free same and max from TTG, and the launcher pops up, and then the opening gametap and telltale logos popup, and then it goes back to desktop and nothing happens.
  • DjNDBDjNDB Moderator
    edited January 2010
    Do you see any Warnings/Errors around the times of the crashes in the Windows Event Viewer?
  • LevybreakLevybreak
    edited January 2010
    Nope, no errors, crashes, or even information.
  • DjNDBDjNDB Moderator
    edited January 2010
    What happens when you boot Windows in safe mode? (note that's different from the clean boot you did before)
  • LevybreakLevybreak
    edited January 2010
    This happens: http://dl.dropbox.com/u/99862/safemodeerror.PNG
  • DjNDBDjNDB Moderator
    edited January 2010
    Levybreak wrote: »
    This happens: http://dl.dropbox.com/u/99862/safemodeerror.PNG

    Okay, that's not too unexpected, but i hoped the default drivers could handle it.
    Nevertheless it revealed a nice LUA icon on your desktop, which is known to interfere with Telltale games.
    You can try removing the environment variables mentioned here or uninstalling LUA entirely.
  • LevybreakLevybreak
    edited January 2010
    Thanks, uninstalling Lua's done the trick! :D
This discussion has been closed.