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W&G resetting my computer

SpeedyServiceSpeedyService
edited March 2010 in Game Support
I am playing the DVD version that I bought at Best Buy. Whenever I try to play Fright of the Bumblebee, my computer resets very shortly during the introduction movie after I click new game. It also resets my computer when I try to play the tutorial.

I am running Windows XP SP 3
Intel Pentium 4 3.0 Ghz
Connect 3D Radeon X300 graphics card

Comments

  • SpeedyServiceSpeedyService
    edited March 2010
    I have tried other applications, including other games that require a disc to be in the disc drive and nothing else causes problems. I have also tried playing The Last Resort and it also works perfectly. I can only conclude that the problem lies with Fright of the Bumblebees.
  • WillWill Telltale Alumni
    edited March 2010
    Hey, could you try updating to the latest version of the driver for your Radeon? http://support.amd.com/us/gpudownload/windows/Legacy/Pages/radeonaiw_xp.aspx?type=2.4.1&product=2.4.1.3.21&lang=English
  • SpeedyServiceSpeedyService
    edited March 2010
    Well, after updating the driver Fright of the Bumblebees doesn't reset my computer, but it isn't displaying right. There's black splotches on the menu screen, some items don't seem to appear (they are black), and the walls to the house aren't there. The Last Resort still displays correctly.
  • DjNDBDjNDB Moderator
    edited March 2010
    Have you tried running the DirectX updater?
    Does it change when you reduce the graphics quality in the game?
  • SpeedyServiceSpeedyService
    edited March 2010
    Changing the graphics quality down one did it. Weird, since I don't need to do that with the other games.
  • DjNDBDjNDB Moderator
    edited March 2010
    That's good, at least it should be playable now.

    I don't really know why that's happening, but you could try if the higher quality level works during a clean boot and I can take a look at your dxdiag log.

    My best guess is though that at that quality level the game uses a feature of your graphics card in a way that it crashes/displays nonsense, depending on the driver version.

    Booting clean in Windows XP:
    1. Click Start --> Run --> Type MSCONFIG --> Click OK
    2. On the General tab, choose Selective Startup
    3. Uncheck Process SYSTEM.INI file
    4. Uncheck Process WIN.INI file
    5. Uncheck Load Startup Items
    6. Click on the Services tab
    7. At the bottom, check Hide All Microsoft Services
    8. Uncheck all boxes in the window or click the button labeled Disable All
    6. Click OK
    7. Click Restart
    8. After reboot, run the game to see if it works.

    After performing the necessary steps, restore your system by doing the following:

    1. Click Start --> Run --> Type MSCONFIG--> Click OK
    2. On the General tab, choose Normal Startup
    3. Click OK
    4. Click YES, when asked to restart your computer

    Based on Will's post


    dxdiag
    Windows XP: Go to your start menu and click on run. Type in "dxdiag" and hit enter
    Windows Vista / 7: Press the windows key on your keyboard or click on the start menu. Type in "dxdiag" and hit enter.

    Now click on the button that says "save all information".
    It will prompt you to save a file. Save it where you can find it.

    Then zip the file and attach it to a message.
  • SpeedyServiceSpeedyService
    edited March 2010
    Well, it still displays weirdly on a clean startup. Here's my DxDiag file.
  • DjNDBDjNDB Moderator
    edited March 2010
    SpeedyService wrote: »
    Well, it still displays weirdly on a clean startup. Here's my DxDiag file.
    Description: Realtek HD Audio output
    Date and Size: 4/15/2005 20:05:42, 2564032 bytes

    I don't see anything that should interfere with graphics, but you should update your Realtek HDA Driver.
  • SpeedyServiceSpeedyService
    edited March 2010
    I've updated my Realtek driver.
This discussion has been closed.