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Can't unlock my games

jmmoore321jmmoore321
edited June 2010 in Game Support
I purchased the Monkey Island bundle for a gift for my husband. When we download it and try to play it it won;t unlock. I have the serial numbers but that doesn't seem to work as an unlock code. I have sent two support emails but only received an auto-response back. We were really wanting to start playing this last weekend and have been disappointed with the codes not working and lack of response.

Comments

  • NeatNitNeatNit
    edited June 2010
    Support is slow in the past few weeks, mainly because of the ToMI DVD.

    You should get a response soon, I think. When did you send the emails?
    Try posting [thread=15945]here[/thread].
  • TjibbbeTjibbbe
    edited June 2010
    Something that might help you: I had the same problem a while back, and I simply had to update Internet Explorer and I could activate my games again. I never use Internet Explorer, so I didn't notice it was broken. If the activation code isn't working you can try logging in using your e-mail and account password. If it still doesn't work you can log in using a manual unlock code, but someone from Telltale would have to help you with that. Good luck!
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