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Order Number Doesn't Exist? - READ LAST POST IF YOU'RE GETTING THIS ERROR

ben_ethusben_ethus
edited January 2007 in Shopping or Activation Support
I got my Sam and Max Situation Comedy email, and clicked the link. It went to a page that was entirely white. Nothing else. Just white.

I tried to find my order using the handy 'find my order' page, and it returns nothing. Says no order exists.

Tried sending myself the correct password to verify I got it right, and it says no order exists with my order number...

It may be that I changed my email between my initial order and now. If so, I'm going to do what the dude said in the other thread and PM the fellow with my email swap.

If that doesn't do it, I have no idea what's up.

Comments

  • PhonicsMonkeyPhonicsMonkey
    edited January 2007
    I got the same problem. I have not changed my address. And my order number starts with 4.
  • sarcopssarcops
    edited January 2007
    i got a similar message. First, I got the error"We have encountered an internal application error. The error has been logged.
    Contact System Support" When I went to check my password, it said that my order didn't exist
  • [DKF] sapus[DKF] sapus
    edited January 2007
    i did get the same problem to
  • EwanVEwanV
    edited January 2007
    I'm having the same problem, no email and the system says my order number doesn't exist.
    :(

    Order No - 4784332100 made 31/12/06
  • dloekedloeke
    edited January 2007
    So did I, but I'm guessing it's due to the heavy traffic on the servers, so I'm just gonna wait it out. :P
  • Crazy-CabalCrazy-Cabal
    edited January 2007
    Also ditto! And when I enter a password it says there was an internal error.
  • AvatarAndyAvatarAndy
    edited January 2007
    Pretty much the same problem here, got the order number from my past purchases page, though I can't remember the password for the life of me. I tried to use the Forgot Password option, but when I put in the order number, "The order number was not found." The purchase date was November 11th, if that helps out.

    ::EDIT::
    Just an update, I just got an email with a download link, though the find my order still doesn't work. Ah well, this works too!
  • ben_ethusben_ethus
    edited January 2007
    I also get the system error when putting in my one password. Oddly, if I use another password (i forget exactly which of the two I used), it doesn't crash, but can't find the order. I assume that's the 'wrong' password since it doesn't match the order or some such.

    Glad I'm not the only one having this problem.

    Having said that, I'd prefer to be having no problems, but I know the Telltale folks will work quick to resolve it.
  • patch5patch5
    edited January 2007
    I keep wanting to say "ditto," but haven't even received the email, yet. Just getting similar errors from the DigitalRiver store: errors when attempting to log in, and no order number found at the 'Forgot Password' option.
  • ben_ethusben_ethus
    edited January 2007
    Unfortunately, leaving work and will be away from PC. Hopefully things can be sorted out when I get back on later. :)
  • FWZFWZ
    edited January 2007
    i got that too:(
  • suasorsuasor
    edited January 2007
    hi

    same error here too ;(
  • LastNinjaLastNinja
    edited January 2007
    I have the same problem, sent a PM to Emily as I saw she was asking for that in another similar thread.
  • TextureGlitchTextureGlitch
    edited January 2007
    I have the same error. Order# is 4760030200

    Digital River gives me an error message when I use the Find My Order thing, or click the 're-download' button in my Past Purchases (it looks like it directs to the same page).
    It says it's an internal error and that it has been logged. I went to get my password resent to me, thinking I had remembered it incorrectly, and DR says my order does not exist.
  • LastNinjaLastNinja
    edited January 2007
    So I got the preorder notification email containing a link for download and it is downloading right now at a whopping 8 kbps :)
    I don't know if I recieved the email due to my PM or it just was delayed.
  • jadekitten5425jadekitten5425
    edited January 2007
    same error The order number was not found. i did get the download email, but i want to resolve this for the future
  • FWZFWZ
    edited January 2007
    Got my mail now too, and are downloading now at 102 kbps :D
  • sarcopssarcops
    edited January 2007
    got my mail. cooollllnneeessss
  • EmilyEmily Telltale Alumni
    edited January 2007
    Everyone having this problem with "order number does not exist" when you try to look up the order on our site - there are two things you can do:

    1) Wait for the email we sent with the direct download link for ep2. You should have it within the hour.

    2) Go to www.findmyorder.com and fill in your order number and password there. It's Digital River's version of the same form on our site.

    -Emily, Telltale Games
This discussion has been closed.