Monkey Island 1

edited July 2010 in Game Support
I bought these 5 games from you and downloaded them. I played the first one fine but now I get a message saying there is a problem with the exe file. I´m pretty sure this is somehow connected to Adobe. At some point I got a message saying I needed to download Quicktime. I was taken to the Adobe we site. When the downloading was completed I found McAfee on my desktop. I uninstalled it since I have AVG. Yesterday I uninstalled and reinstalled all the games. Same problem, a message saying there´s a problem with the exe file. Now I get a messge from Adobe telling me they have an update. I click install and it corrupts one of the shortcuts to my games before stopping and saying they can´t continue the update for some reason or other. Has anyone had these problems? What can I do, I've only played the first of the five games.


Maringa

Comments

  • DjNDBDjNDB Moderator
    edited July 2010
    You are Talking about Tales of Monkey Island, right?
    Can you post the exact error message you get when you start one of the later episodes?
    Is your display color depth still set to 32 bit?

    You should also try a clean boot.

    Booting clean in Windows XP:
    1. Click Start --> Run --> Type MSCONFIG --> Click OK
    2. On the General tab, choose Selective Startup
    3. Uncheck Process SYSTEM.INI file
    4. Uncheck Process WIN.INI file
    5. Uncheck Load Startup Items
    6. Click on the Services tab
    7. At the bottom, check Hide All Microsoft Services
    8. Uncheck all boxes in the window or click the button labeled Disable All
    6. Click OK
    7. Click Restart
    8. After reboot, run the game to see if it works.

    After performing the necessary steps, restore your system by doing the following:

    1. Click Start --> Run --> Type MSCONFIG--> Click OK
    2. On the General tab, choose Normal Startup
    3. Click OK
    4. Click YES, when asked to restart your computer

    Based on Will's post





    Booting clean in Windows Vista / 7:
    1. Click Start --> Run --> Type MSCONFIG --> Click OK
    2. On the General tab, choose Selective Startup
    3. Uncheck Load Startup Items
    4. Select the Services tab
    5. Check Hide all Microsoft services
    6. Click Disable all
    7. Click on OK
    8. Click Restart.
    9. After reboot, run the game to see if it works.

    After performing the necessary steps, restore your system by doing the following:

    1. Click Start --> Run --> Type MSCONFIG--> Click OK
    2. On the General tab, choose Normal Startup
    3. Click Ok
    4. Click Yes, when asked to restart your computer

    Based on Will's post
  • edited July 2010
    The exact message is "MonkeyIsland102.exe has stopped working". I have Windows 7. Yes it is set at 32 bit resolution. I just tried again and it loaded, but after closing and trying again twice, it won't load!
  • DjNDBDjNDB Moderator
    edited July 2010
    Did the error occur during the clean boot as well?

    Please post a dxdiag log. Let's also make sure your installers are okay. You'll find instructions below.

    dxdiag
    Windows XP: Go to your start menu and click on run. Type in "dxdiag" and hit enter
    Windows Vista / 7: Press the windows key on your keyboard or click on the start menu. Type in "dxdiag" and hit enter.

    Now click on the button that says "save all information".
    It will prompt you to save a file. Save it where you can find it.

    Then zip the file and attach it to a reply in this Thread.

    MD5 Check
    Please download and install Hashcheck.
    Then unzip and copy the attached MD5 File into the folder that contains the installers you downloaded from Telltale.

    Finally just double click on the .md5 file for verification and tell us the results.
    Green: File is okay.
    Yellow: File is missing.
    Read: File is corrupt.
  • edited July 2010
    Just for clarification, QuickTime is not Adobe it's Apple.
  • edited July 2010
    I hope this is the zipped file, I'm not very good at any of this. I will now try doing the other things you suggested.

    Maringa
  • edited July 2010
    OK, I've downloaded Hashback but I don't know which is the folder with the installers. I have a folder called Tales of Monkey Island which contains five folders, one for each game. Do I install the md5 in each of them?
  • edited July 2010
    I would just like to say this is what i did when I had the exact same issue with sam and max.
    right click the icon
    click on open source or something like that
    right click the exe file
    hit run in compatibility mode for i believe windows xp service pack 2
    hope this helps.
  • DjNDBDjNDB Moderator
    edited July 2010
    Maringa wrote: »
    I hope this is the zipped file, I'm not very good at any of this. I will now try doing the other things you suggested.

    Yes it's the correct file.

    You have 2 Displays. Try disabling/disconnecting the external one.

    You should also install the latest Graphics Driver and Audio Driver.

    Also run the DirectX Updater.

    Maringa wrote: »
    OK, I've downloaded Hashback but I don't know which is the folder with the installers. I have a folder called Tales of Monkey Island which contains five folders, one for each game. Do I install the md5 in each of them?

    Put the MD5 file into the folder which contains the files you downloaded here.
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