›

Puzzle Agent crashes my computer.

esponjaesponja
edited July 2010 in Game Support
Every time I try to start a new game of Puzzle Agent, it only takes about 3 to 5 minutes before a window that reads: ``The application has generated an exception that can not be handled`` appears. About 0.5 seconds after this incident occurs, my computer crashes. Please help me find a solution to this problem because I don't want to have paid this game for nothing. Thank you!

Comments

  • DjNDBDjNDB Moderator
    edited July 2010
    Please post a dxdiag log.

    dxdiag
    Windows XP: Go to your start menu and click on run. Type in "dxdiag" and hit enter
    Windows Vista / 7: Press the windows key on your keyboard or click on the start menu. Type in "dxdiag" and hit enter.

    Now click on the button that says "save all information".
    It will prompt you to save a file. Save it where you can find it.

    Then zip the file and attach it to a reply in this Thread.
  • esponjaesponja
    edited July 2010
    Here it is, hope the problem is not too serious.
  • DjNDBDjNDB Moderator
    edited July 2010
    There is a number of possible issues. First of all I would update drivers.
    Card name: ATI Radeon HD 2400 PRO  
 Driver Date/Size: 8/14/2007 08:42:28, 3021312 bytes

            Description: Haut-parleurs (Realtek High Definition Audio)
          Date and Size: 3/26/2007 07:18:18, 1761696 bytes

    There are new ATI Drivers and Realtek HDA Drivers you could install.

    If that doesn't fix the problem, try disconnecting or uninstalling your Wacom device.
This discussion has been closed.