ToMI Chapter 3 game crash

dark1984

Hi there,
I have a huge problem with "Tales of Monkey Island". I just played the first 2 Chapters and began with the 3rd, but the game crashes every time I move the cursor to the right edge of the screen (to open the inventory). I moved a bit around, and at a point where guybrush wanna get the parrot out, it crashes too.
I was looking for a patch or something but i couldn´t find one.
Is there anyone else having this problem and know how to fix it?
I love Monkey Island and definetly want to finish it

DjNDB

Let's check your installers for errors. If the file is corrupt make a fresh download and reinstall the game.

MD5 Check
Please download and install Hashcheck.
Then unzip and copy the attached MD5 File into the folder that contains the installers you downloaded from Telltale.

Finally just double click on the .md5 file for verification and tell us the results.
Green: File is okay.
Yellow: File is missing.
Read: File is corrupt.

Fresh Download
Uninstall the game and choose not to delete your save games.
Then make a clean download as described below, and install it.

Deleting the browser cache:
Before downloading the game again you should delete your browsers cache/temporary internet files so that it is not loaded from there:

Internet Explorer 7: In the menu choose "Extras/Delete Browsing History...". In the resulting Window select "Delete files..." for "Temporary Internet Files".

In recent Firefox and Internet Explorer 8 you can delete the cache/temporary internet files with CTRL-Shift-Del.

In Firefox you would only select "Cache".

In Internet Explorer only select "Temporary Internet Files".
Uncheck all other boxes in each case.

After installation check if the error still occurs.

dark1984

Ok,
I did as you said. The result of the md5 check is ... all files are yellow.
I downloaded the game again, installed it but still the game crashes

DjNDB

dark1984 wrote: »

Ok,
I did as you said. The result of the md5 check is ... all files are yellow.
I downloaded the game again, installed it but still the game crashes

Yellow means the file is missing. The MD5 file needs to be in the same folder as the installers. Please check again keeping that in mind.

You can also post a dxdiag log, which might have useful debugging information.


dxdiag
Windows XP: Go to your start menu and click on run. Type in "dxdiag" and hit enter
Windows Vista / 7: Press the windows key on your keyboard or click on the start menu. Type in "dxdiag" and hit enter.

Now click on the button that says "save all information".
It will prompt you to save a file. Save it where you can find it.

Then zip the file and attach it to a reply in this Thread.

dark1984

here is ther dxdiag log
Attachment not found.

DjNDB

Okay. Please make sure you run the MD5 check again properly.

Then you can update your Graphics Driver and Audio Driver.

Afterwards you can give a clean boot a try.

Booting clean in Windows Vista / 7:
1. Click Start --> Run --> Type MSCONFIG --> Click OK
2. On the General tab, choose Selective Startup
3. Uncheck Load Startup Items
4. Select the Services tab
5. Check Hide all Microsoft services
6. Click Disable all
7. Click on OK
8. Click Restart.
9. After reboot, run the game to see if it works.

After performing the necessary steps, restore your system by doing the following:

1. Click Start --> Run --> Type MSCONFIG--> Click OK
2. On the General tab, choose Normal Startup
3. Click Ok
4. Click Yes, when asked to restart your computer

Based on Will's post

dark1984

ok I give it a try and report back tomorrow