It's time to unlock Sam & Max
I had nothing but problems with this adventure bundle and have not been able to install anything. On one machine, it tells me it's looking for a dx9 dll. I've downloaded dx9 and that has not helped. On another, it can download the games but then I get Nullsoft errors.
I can't recommend this to my friends to buy, and I'm sure word has spread about how poor this installation package is. You've got the money from us now, the least you can do is throw in the Sam & Max. You're not going to get anywhere near 5K downloads, given all the problems people are having.
I'll come back in about a week and hopefully I can redownload and start actually playing the games I bought.
I can't recommend this to my friends to buy, and I'm sure word has spread about how poor this installation package is. You've got the money from us now, the least you can do is throw in the Sam & Max. You're not going to get anywhere near 5K downloads, given all the problems people are having.
I'll come back in about a week and hopefully I can redownload and start actually playing the games I bought.
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Comments
Please, Telltale, send S2 our way. Please? Think of the children!
They already gave us a killer deal no need to complain we already got puzzle agent.
also 99% of the time installation issues are the end users fault.
http://www.youtube.com/watch?v=Qh2sWSVRrmo
Why do you think I bought the adventure pack? It's cheaper than S2, and I get a load of games including Sam and Max. I'm not rolling in money, y'know.
And its already more then worth it with Puzzle Agent.[I was already gonna buy it for $10] Just save your cash tell you can afford all three sam and max seasons its only 40$. I dont make much money myself yet I can afford this.
Ugh. Nevermind, I'm going to get rheumatism at this rate.
On the plus side, we've helped a charity (or several.)
As someone who works for a small not-for-profit, I commend telltale games for offering this fantastic deal (and making it available internationally!)
Oh, and running as administrator on windows 7 does work. Otherwise I would not be so cheery...
If this does end up getting unlocked w.e but no use in complaining about what is already a awesome deal. they already broke the deadline with puzzle agent. There is no reason why they should be forced to break this one also.
So, any news on a fix? Time frame at least?
I agree, it is an awesome deal. It would be a freaking fantastaticalmagical deal if any single one of the games I purchased would either a) download or b) install. Don't give me this garbage that 99% is working. Read the forums.
And please, don't insult me with this 'end users fault' garbage either. I'm a full-time coder. I think I know a wee bit about the technical side of things.
Anyway, back on focus for the thread. At the very least, Sam & max should be unlocked, to make up for this debacle of an installation package. Secondly, we should be informed of what is working, what isn't and what potential fixes there are via a sticky thread.
I commend the company for doing this, and I'm glad to be able to scoop up the games. I'm sure they'll sort it out eventually, but I can tell you this. If they don't sell 5K and I don't get Sam & Max for my troubles and non-functioning purchase, then I simply will not be buying from them again.
The headline of this promotion says "get 6 games for $19.95", not "get 4 (5) games for $19.95 and if 10k (5k) people buy this you'll get another 2 (1)".
Unfounded statements like that will earn you neither my respect nor my time.
I suppose it's very kind of them to have given us Puzzle Agent, but the problems are still persisting for some people. A man can hope, though.
besides if there really is a big problem with this im sure it will be fixed but of course remember to update everything.
[Also my whole computer is updated Windows 7 Ultimate and I Can play each game fine if you run the adventure bundle as administrator by right clicking the exe. it may be just me that it works fine for me but i dunno about everyone]
And as others have pointed out, the whole "6 games" thing is misleading without Sam & Max. You could say that the bundle currently contains 5 games (if the King's Quest collection counts as 1) or 11 games (if the King's Quest collection counts as 7), but there's simply no way that customers are currently getting "6 games for $19.99."
This never works, because the people who aren't having problems are busy playing the games; only the people who are having problems are posting on the forums.
It's just not like Telltale at all and makes me wonder if the package was actually outsourced to someone else. Again, I'm generally happy with the package and contributing to charity, but it's really a shame that Sam and Max will likely never be unlocked.
The thing is, we have to be patient. At this point I would say we wait until the sale of the bundle is over and we have fixes for the games. From there it's really up to the management at Telltale as to how they proceed and whether they feel they should give us Sam & Max, and I doubt anything we say will alter that decision. Everyone needs to chill out, let this take it's course and go from there. Voice your opinions, sure, you have a right to do that but don't bother getting at eachother's throats over them, it solves nothing, achieves nothing and won't help anyone.
As for seeing "the bight side," there's no need to be as selective as all that. It's good that some people got 5 (or 11) games for $20, and that $5 of that purchase price went to charity. It's bad that Telltalle implied there would be 6 (or 12, or 13 if you include PAA Episode 2) games, and that the package has had all sorts of technical problems. You don't have to ignore the bad to see the good, or vice-versa.
No one wants blood. The customers want what they feel they've paid for, and Telltale wants to be a viable third-party distribution platform. Both of those ends would be served by unlocking Sam & Max.
Although I agree that we all thought we were buying a working product but as far as I'm concerned I'm happy if they simply fix the bugs, extend the sales further after a fix has been made and see if they hit targets to unlock a new title.
The reason? I knew what I was buying. I was aware that Sam & Max wasn't part of the bundle yet and anyone who bought it on the premise of getting Sam & Max shouldn't be complaining now really. Puzzle Agent was unlocked to try to entice more sales, not because of bugs and issues and I don't think TT is going to unlock any more games because of these issues. Sadly, I think it's a risk you take with software these days. As games get bigger and better and more intensive on your system they are bound to have bugs on release so you should expect it. When Fallout 3 first got released it was simply filled with game breaking bugs but nobody was saying that they should get DLC or in-game content free because of it, they just expected a fix and I think that's all we can ask for here.
The bright side is a horde of decent games for a great price and helping some worthwhile charities; while you can't play some of the games be content with the idea of a fix on it's way and if you're still not satisfied ask for a refund. It's quite simple IMHO.
And again, I think we all (including Telltale) assumed that sales would be better. And one of the big reasons that sales haven't been better is that the product is a little broken, which is 100% Telltale's fault.
The targets weren't met. Fine. True. No one is arguing there. But I think it's important to look at why they weren't met, and to act accordingly.
1. These games are not system-sapping behemoths on the level of Fallout 3. The issue is not that people can't run them.
2. These games are not brand new. We're not dealing with the "release now, patch later" scenario, where a shiny new game ships with severe problems. It's the bundle that's broken, and there's really no excuse for that.
3. Installers failing to work for no particular reason is absolutely not "a risk you take with software these days." When you buy software, and your system meets the requirements to run it, it is reasonable to expect that the software will run on your system.
It's not that simple. If fewer people buy the bundle, and the unlocks do not occur, then the value of each bundle drops. Telltale has tied the value of the bundle to sales numbers, then gimped those sales numbers with a broken installer and iffy support. That doesn't invalidate the deal or necessitate refunds, but it does suck.
Also at the same time I also see this is for good cause,
personally I own 3 of the chapters of S&MS2 already, due to free downloads that Telltale have passed out over time, and I never got into this for S2, I got into this for some fun Adventure games I'd never played before (which I got.. eventually after some difficulites) and to donate to charity.
Thank you, Telltale!
Saw the tweet of 'em....well....they unlock it tomorrow....but they can unlock anything and I won't be any happier if it works like the other....we'll see
Once more, TellTale Games proves its reputation true.
Thank you.
I celebrated by jumping on the Monkey Island deal as well. What a wonderful clump of adventure gaming for $25 total.