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Sam&Max S2 E4 won't open

rtnlsltnrtnlsltn
edited November 2010 in Game Support
It will pull up to a black screen, sometimes I see a S&M splash, then it minimizes. When I try to pull it back up, it will not open and sometimes force-crashes. This is strange because I've played Season 3, Season 1, and the previous episodes of Season 2 without issue. I've also played Monkey Island and Strongbad...

I'm running W7 64bit, i7 920@3.66 (tried removing OC, no luck), 285GTX in SLI (tried removing SLI, no luck) and 2 monitors (1920x1200 and 1680x1050). I've tried removing my secondary monitor, but the game will still not open.

help!

Comments

  • DjNDBDjNDB Moderator
    edited November 2010
    Please try downloading and installing the episode again, after clearing your browser cache.

    A dxdiag log could also be helpful.

    Deleting the browser cache:
    Before downloading the game again you should delete your browsers cache/temporary internet files so that it is not loaded from there:

    Internet Explorer 7: In the menu choose "Extras/Delete Browsing History...". In the resulting Window select "Delete files..." for "Temporary Internet Files".

    In recent Firefox and Internet Explorer 8 you can delete the cache/temporary internet files with CTRL-Shift-Del.

    In Firefox you would only select "Cache".

    In Internet Explorer only select "Temporary Internet Files".
    Uncheck all other boxes in each case.

    After installation check if the error still occurs.

    dxdiag
    Windows XP: Go to your start menu and click on run. Type in "dxdiag" and hit enter
    Windows Vista / 7: Press the windows key on your keyboard or click on the start menu. Type in "dxdiag" and hit enter.

    Now click on the button that says "save all information".
    It will prompt you to save a file. Save it where you can find it.

    Then zip the file and attach it to a reply in this Thread.
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