Yet Another Inability to Download Thread
I'm sorry to hassle you guys about my game... but being the Sam and Max fan that I am, I really want to get this resolved.
I purchased Culture Shock and later on I upgraded to get the rest of the series for $26.00 more. I was able to download Situation Comedy after I did my upgrade, however, it doesn't show that I made this purchase on my past purchases page. I believe that this is hindering me from getting the third installment on my computer.
Is it possible to have the second game listed on my purchases so I can re-download it if I have to? Also, where do I begin to get the next game?
Thanks for your help.
I purchased Culture Shock and later on I upgraded to get the rest of the series for $26.00 more. I was able to download Situation Comedy after I did my upgrade, however, it doesn't show that I made this purchase on my past purchases page. I believe that this is hindering me from getting the third installment on my computer.
Is it possible to have the second game listed on my purchases so I can re-download it if I have to? Also, where do I begin to get the next game?
Thanks for your help.
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Comments
FYI, when you sent your email in yesterday I assigned it to Doug, because this particular problem is one I can't fix. He went home sick yesterday so I guess he hasn't had a chance to look at it yet. I'm sorry for the delay.
In the meantime, there are two things you can do:
1) Look up the order on www.telltalegames.com/support/findmyorder Even though it's not showing up past purchases, you should be able to get to the order with download buttons there. I'll send you a password reminder to ensure you have the right password.
2) Use a direct download link - I'll PM one to you in a few minutes.