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"CelebrityPoker.exe has stopped working" on STEAM

Ranger AjaRanger Aja
edited December 2010 in Game Support
This is the error I get after updating vista to SP2. The game was working within acceptable parameters (rather slow and clunkly, but it worked) prior to that. Now it won't even launch.

I'm running:
HP DV6 laptop with...
Vista 32-bit SP2
2Ghz AMD Athlon x2 Dual-Core Processor
ATI Radeon HD3200
3GB RAM

Comments

  • Ranger AjaRanger Aja
    edited November 2010
    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: CelebrityPoker.exe
    Application Version: 2010.11.19.49851
    Application Timestamp: 4ce6ef3d
    Fault Module Name: fmodex.dll
    Fault Module Version: 0.4.30.3
    Fault Module Timestamp: 4be351f9
    Exception Code: c0000005
    Exception Offset: 0008ef1d
    OS Version: 6.0.6001.2.1.0.768.3
    Locale ID: 1033
    Additional Information 1: 8e5e
    Additional Information 2: e0920d2a96086665f3ab3c226cba30b8
    Additional Information 3: 4592
    Additional Information 4: 374007ba356c5f2195f821d5ec04470c
  • DjNDBDjNDB Moderator
    edited November 2010
    Can you please post a dxdiag log?

    dxdiag
    Windows XP: Go to your start menu and click on run. Type in "dxdiag" and hit enter
    Windows Vista / 7: Press the windows key on your keyboard or click on the start menu. Type in "dxdiag" and hit enter.

    Now click on the button that says "save all information".
    It will prompt you to save a file. Save it where you can find it.

    Then zip the file and attach it to a reply in this Thread.
  • Ranger AjaRanger Aja
    edited November 2010
    zip file is attached
  • DjNDBDjNDB Moderator
    edited November 2010
    Operating System: Windows Vista™ Home Premium (6.0, Build 6001) Service Pack 1 (6001.vistasp1_ldr.100608-0458)

    Looks like your Vista SP2 installation didn't really work.
    Card name: ATI Radeon HD 3200 Graphics
    Driver Date/Size: 1/21/2009 19:21:52, 2345472 bytes
    I don't know if it will help, but you should be able your graphics driver from here:
    http://sites.amd.com/us/game/downloads/Pages/radeon_vista-32.aspx
    Fault Module Name: fmodex.dll
    Does it always crash in that module? That could imply it is sound related. Actually i can provoke a similar crash by deactivating my sound device in the device manager.
    You could experiment a bit with that. There are three sound devices in your system:
    Description: Speakers and Dual Headphones (IDT High Definition Audio CODEC)
    Description: Digital Output Device (HDMI) (High Definition Audio Device)
    Description: SPDIF (Digital Out via HP Dock) (IDT High Definition Audio CODEC)

    First of all: Did anything change there since the last time it worked? One device list's a "HP Dock" and i could imagine that it's not always connected.

    So you could try if it works while you're not connected to the docking station.
    You could also try deactivating all but one of the sound devices in all three combinations, and then start the game, for testing purposes.
  • Ranger AjaRanger Aja
    edited December 2010
    Yeah, even though the machine said the update was successful, I noticed the it didn't work after I sent the zip file. That was the only thing that had changed since my initial installation of Poker Night - the failed attempt to update and the auto-revert back to SP1. I'm guessing that the driver issues you're seeing were due to Vista installing what it thinks I should be running.

    In any case, your troubleshooting was right on the money. I found the proper audio driver, installed it and...
    POKER NIGHT IS WORKING AGAIN! (YAY!)
    (also both HP and MS have received nasty hate mail for jerking me around for 3 days).

    Thanks a bunch for everything,
    Aja
  • DjNDBDjNDB Moderator
    edited December 2010
    You're welcome. I am glad i could help.
This discussion has been closed.