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Problem starting game (MAC)

FloriFreemanFloriFreeman
edited September 2012 in Game Support
Hi there,

bought the game on steam yesterday and it doesn´t work.

Everytime I press the start game button, the little BTTF icon appears on the dock and disappears in the next second, this is going on and on and on (the steam starting box does the same :-(

There is no solution out there, I own a MacBook pro, late 2008 with 9400m/9600m GPU and Intel Core 2 Duo @ 2.4Ghz

No difference when switching between German or English version, changing name (without the _´s), redownloading....

I really looked forward to this game, especially on Mac.

Would be really cool if anyone has a solution

Greetz

Comments

  • sarahpsarahp
    edited December 2010
    This is a problem I experienced. I used a 3rd party application to extract the downloaded zip file and this broke the file permissions. Use the Finder to extract the zip instead and it should fix the problem.
  • FloriFreemanFloriFreeman
    edited December 2010
    But Steam does not download a zip file, does it ??

    And when, where can i find that zip archive ??
  • FloriFreemanFloriFreeman
    edited December 2010
    This is awesome!! :-(

    There was a time where you weren´t able to play modern 1st person shooters like crysis.....now it´s the same with the adventure games arg...

    oh i miss the 90´s, really !
  • gkerngkern
    edited December 2010
    Yes I can confirm I have the problem the thread started addressed.
  • gkerngkern
    edited December 2010
    I have a solution: Very simple.

    Update your steam client.
  • sarahpsarahp
    edited December 2010
    FloriFreeman wrote: »
    But Steam does not download a zip file, does it ??

    And when, where can i find that zip archive ??

    If you bought the game via the telltale website you can download the zip file, no idea about via steam.
  • ErwinErwin
    edited December 2010
    Game doesn't run on my Mac either. After clicking Play it closes itself without any message.

    Here are my system details:



    12/24/10 10:08 PM


    Hardware:

    Hardware Overview:

    Model Name: Mac Pro
    Model Identifier: MacPro3,1
    Processor Name: Quad-Core Intel Xeon
    Processor Speed: 2.8 GHz
    Number Of Processors: 2
    Total Number Of Cores: 8
    L2 Cache (per processor): 12 MB
    Memory: 8 GB
    Bus Speed: 1.6 GHz
    Boot ROM Version: MP31.006C.B05
    SMC Version (system): 1.25f4

    Network:

    Ethernet 1:

    Type: Ethernet
    Hardware: Ethernet
    BSD Device Name: en0
    Has IP Assigned: Yes
    Service Order: 0

    Ethernet 2:

    Type: Ethernet
    Hardware: Ethernet
    BSD Device Name: en1
    Has IP Assigned: No
    Service Order: 1

    FireWire:

    Type: FireWire
    Hardware: FireWire
    BSD Device Name: fw0
    Has IP Assigned: No
    Service Order: 2

    AirPort:

    Type: AirPort
    Hardware: AirPort
    BSD Device Name: en2
    Has IP Assigned: No
    Service Order: 3

    Software:

    System Software Overview:

    System Version: Mac OS X 10.6.5 (10H574)
    Kernel Version: Darwin 10.5.0
    64-bit Kernel and Extensions: No
    Time since boot: 5:21

    ATA:

    ATA Bus:

    OPTIARC DVD RW AD-7170A:

    Model: OPTIARC DVD RW AD-7170A
    Revision: 1.NC
    Detachable Drive: No
    Protocol: ATAPI
    Unit Number: 0
    Socket Type: Internal
    Low Power Polling: No
    Power Off: No

    Audio (Built In):

    Intel High Definition Audio:

    Audio ID: 12

    Line Output:

    Connection: 1/8-Inch Jack

    Headphone:

    Connection: 1/8-Inch Jack

    Line Input:

    Connection: 1/8-Inch Jack

    Speaker:

    Connection: Internal

    S/PDIF Optical Digital Audio Output:

    Connection: Optical

    S/PDIF Optical Digital Audio Input:

    Connection: Optical

    Bluetooth:

    Apple Bluetooth Software Version: 2.3.8f7
    Hardware Settings:
    Manufacturer: Cambridge Silicon Radio
    Firmware Version: 1965
    Vendor ID: 0x5ac
    Product ID: 0x8206
    Requires Authentication: No
    Devices (Paired, Favorites, etc):
    Device:
    Type: Unknown
    Firmware Version: 0000
    Services: SyncML Client, OBEX File Transfer, Audio Gateway, COM 1, Dial-up networking, Nokia SyncML Server, OBEX Object Push, SIM ACCESS, Voice Gateway, Nokia PC Suite
    Manufacturer: Cambridge Silicon Radio (0x1, 0x382)
    Vendor ID: 0x01
    Product ID: 0x1856
    Device:
    Type: Mouse
    Firmware Version: 0x84
    Services: Apple Wireless Mouse
    Manufacturer: Apple (0x3, 0x31c)
    Vendor ID: 0x5ac
    Product ID: 0x30d
    Device:
    Type: Mouse
    Firmware Version: 0x200
    Services: Mighty Mouse
    Manufacturer: Broadcom (0x2, 0x314)
    Vendor ID: 0x5ac
    Product ID: 0x30c

    Disc Burning:

    OPTIARC DVD RW AD-7170A:

    Firmware Revision: 1.NC
    Interconnect: ATAPI
    Burn Support: Yes (Apple Shipping Drive)
    Cache: 2048 KB
    Reads DVD: Yes
    CD-Write: -R, -RW
    DVD-Write: -R, -R DL, -RW, +R, +R DL, +RW
    Write Strategies: CD-TAO, CD-SAO, CD-Raw, DVD-DAO
    Media: To show the available burn speeds, insert a disc and choose View > Refresh

    Ethernet Cards:

    ethernet:

    Type: Ethernet Controller
    Bus: PCI
    Vendor ID: 0x8086
    Device ID: 0x1096
    Subsystem Vendor ID: 0x8086
    Subsystem ID: 0x3499
    Revision ID: 0x0001
    Link Width: x4
    BSD name: en0
    Kext name: AppleIntel8254XEthernet.kext
    Location: /System/Library/Extensions/IONetworkingFamily.kext/Contents/PlugIns/AppleIntel8254XEthernet.kext
    Version: 2.1.1b7

    ethernet:

    Type: Ethernet Controller
    Bus: PCI
    Vendor ID: 0x8086
    Device ID: 0x1096
    Subsystem Vendor ID: 0x8086
    Subsystem ID: 0x3499
    Revision ID: 0x0001
    Link Width: x4
    BSD name: en1
    Kext name: AppleIntel8254XEthernet.kext
    Location: /System/Library/Extensions/IONetworkingFamily.kext/Contents/PlugIns/AppleIntel8254XEthernet.kext
    Version: 2.1.1b7

    FireWire:

    FireWire Bus:

    Maximum Speed: Up to 800 Mb/sec

    Built-in Hub:

    Maximum Speed: Up to 800 Mb/sec
    Connection Speed: Up to 800 Mb/sec

    Graphics/Displays:

    ATI Radeon HD 5770:

    Chipset Model: ATI Radeon HD 5770
    Type: GPU
    Bus: PCIe
    Slot: Slot-1
    PCIe Lane Width: x16
    VRAM (Total): 1024 MB
    Vendor: ATI (0x1002)
    Device ID: 0x68b8
    Revision ID: 0x0000
    ROM Revision: 113-C0160C-155
    EFI Driver Version: 01.00.436
    Displays:
    DELL 2407WFP:
    Resolution: 1920 x 1200 @ 60 Hz
    Pixel Depth: 32-Bit Color (ARGB8888)
    Main Display: Yes
    Mirror: Off
    Online: Yes
    Rotation: Supported
    Display Connector:
    Status: No Display Connected
    Display Connector:
    Status: No Display Connected

    Memory:

    Memory Slots:

    ECC: Enabled

    DIMM Riser B/DIMM 1:

    Size: 1 GB
    Type: DDR2 FB-DIMM
    Speed: 800 MHz
    Status: OK
    Manufacturer: 0x802C
    Part Number: 0x3138484631323837324A4438304544364434

    DIMM Riser B/DIMM 2:

    Size: 1 GB
    Type: DDR2 FB-DIMM
    Speed: 800 MHz
    Status: OK
    Manufacturer: 0x8551
    Part Number: 0x47523244463147425838514D3830304E434C

    DIMM Riser A/DIMM 1:

    Size: 1 GB
    Type: DDR2 FB-DIMM
    Speed: 800 MHz
    Status: OK
    Manufacturer: 0x802C
    Part Number: 0x3138484631323837324A4438304544364434

    DIMM Riser A/DIMM 2:

    Size: 1 GB
    Type: DDR2 FB-DIMM
    Speed: 800 MHz
    Status: OK
    Manufacturer: 0x8551
    Part Number: 0x47523244463147425838514D3830304E434C

    DIMM Riser B/DIMM 3:

    Size: 1 GB
    Type: DDR2 FB-DIMM
    Speed: 800 MHz
    Status: OK
    Manufacturer: 0x05F7
    Part Number: 0x000000463732323842353245353830304600

    DIMM Riser B/DIMM 4:

    Size: 1 GB
    Type: DDR2 FB-DIMM
    Speed: 800 MHz
    Status: OK
    Manufacturer: 0x05F7
    Part Number: 0x000000463732323842353245353830304600

    DIMM Riser A/DIMM 3:

    Size: 1 GB
    Type: DDR2 FB-DIMM
    Speed: 800 MHz
    Status: OK
    Manufacturer: 0x05F7
    Part Number: 0x000000463732323842353245353830304600

    DIMM Riser A/DIMM 4:

    Size: 1 GB
    Type: DDR2 FB-DIMM
    Speed: 800 MHz
    Status: OK
    Manufacturer: 0x05F7
    Part Number: 0x000000463732323842353245353830304600

    PCI Cards:

    ATI Radeon HD 5770:

    Name: ATY,HoolockParent
    Type: ATY,HoolockParent
    Driver Installed: No
    Bus: PCI
    Slot: Slot-1
    Vendor ID: 0x1002
    Device ID: 0xaa58
    Subsystem Vendor ID: 0x106b
    Subsystem ID: 0xaa58
    Revision ID: 0x0000
    Link Width: x16
    Link Speed: 5.0 GT/s

    ATI Radeon HD 5770:

    Name: ATY,Hoolock
    Type: display
    Driver Installed: Yes
    Bus: PCI
    Slot: Slot-1
    Vendor ID: 0x1002
    Device ID: 0x68b8
    Subsystem Vendor ID: 0x106b
    Subsystem ID: 0x00cf
    Revision ID: 0x0000
    Link Width: x16
    Link Speed: 5.0 GT/s

    Serial-ATA:

    Intel ESB2 AHCI:

    Vendor: Intel
    Product: ESB2 AHCI
    Link Speed: 3 Gigabit
    Negotiated Link Speed: 3 Gigabit
    Description: AHCI Version 1.10 Supported

    WDC WD5000AAKS-22TMA0:

    Capacity: 500.11 GB (500,107,862,016 bytes)
    Model: WDC WD5000AAKS-22TMA0
    Revision: 12.01C01
    Native Command Queuing: Yes
    Queue Depth: 32
    Removable Media: No
    Detachable Drive: No
    BSD Name: disk1
    Medium Type: Rotational
    Bay Name: Bay 1
    Partition Map Type: GPT (GUID Partition Table)
    S.M.A.R.T. status: Verified
    Volumes:
    disk1s1:
    Capacity: 209.7 MB (209,715,200 bytes)
    Writable: Yes
    disk1s2:
    Capacity: 390.71 GB (390,707,806,208 bytes)
    Available: 135.01 GB (135,012,179,968 bytes)
    Writable: Yes
    File System: Journaled HFS+
    disk1s3:
    Capacity: 109.06 GB (109,055,049,728 bytes)
    Available: 46.86 GB (46,860,214,272 bytes)
    Writable: Yes
    File System: NTFS-3G

    Intel ESB2 AHCI:

    Vendor: Intel
    Product: ESB2 AHCI
    Link Speed: 3 Gigabit
    Negotiated Link Speed: 3 Gigabit
    Description: AHCI Version 1.10 Supported

    WDC WD10EADS-00M2B0:

    Capacity: 1 TB (1,000,204,886,016 bytes)
    Model: WDC WD10EADS-00M2B0
    Revision: 01.00A01
    Native Command Queuing: Yes
    Queue Depth: 32
    Removable Media: No
    Detachable Drive: No
    BSD Name: disk2
    Medium Type: Rotational
    Bay Name: Bay 2
    Partition Map Type: GPT (GUID Partition Table)
    S.M.A.R.T. status: Verified
    Volumes:
    disk2s1:
    Capacity: 209.7 MB (209,715,200 bytes)
    Writable: Yes
    disk2s2:
    Capacity: 999.86 GB (999,860,912,128 bytes)
    Available: 35.27 GB (35,268,960,256 bytes)
    Writable: Yes
    File System: Journaled HFS+

    Intel ESB2 AHCI:

    Vendor: Intel
    Product: ESB2 AHCI
    Link Speed: 3 Gigabit
    Negotiated Link Speed: 3 Gigabit
    Description: AHCI Version 1.10 Supported

    SAMSUNG HD203WI:

    Capacity: 2 TB (2,000,398,934,016 bytes)
    Model: SAMSUNG HD203WI
    Revision: 1AN10002
    Native Command Queuing: Yes
    Queue Depth: 32
    Removable Media: No
    Detachable Drive: No
    BSD Name: disk0
    Rotational Rate: 5400
    Medium Type: Rotational
    Bay Name: Bay 3
    Partition Map Type: GPT (GUID Partition Table)
    S.M.A.R.T. status: Verified
    Volumes:
    disk0s1:
    Capacity: 209.7 MB (209,715,200 bytes)
    Writable: Yes
    disk0s2:
    Capacity: 2 TB (2,000,054,960,128 bytes)
    Available: 1.36 TB (1,364,805,197,824 bytes)
    Writable: Yes
    File System: Journaled HFS+

    Intel ESB2 AHCI:

    Vendor: Intel
    Product: ESB2 AHCI
    Link Speed: 3 Gigabit
    Description: AHCI Version 1.10 Supported

    Intel ESB2 AHCI:

    Vendor: Intel
    Product: ESB2 AHCI
    Link Speed: 3 Gigabit
    Description: AHCI Version 1.10 Supported

    Intel ESB2 AHCI:

    Vendor: Intel
    Product: ESB2 AHCI
    Link Speed: 3 Gigabit
    Description: AHCI Version 1.10 Supported
  • ErwinErwin
    edited December 2010
    Oh, and here's what Console had to say about it:

    12/24/10 10:03:31 PM [0x0-0x45045].com.telltalegames.BTTF101[958] sh: BackToTheFuture101.app/Contents/MacOS/Mac_Game: No such file or directory
    12/24/10 10:03:33 PM [0x0-0x45045].com.telltalegames.BTTF101[958] QuickSave: Saved to "/Users/Erwin/Library/Application Support/Telltale Games/BackToTheFuture101 DRM 15.05/prefs.prop".
    12/24/10 10:03:33 PM [0x0-0x45045].com.telltalegames.BTTF101[958] Mac_Game(958,0xb0310000) malloc: *** error for object 0x3aa7390: pointer being freed was not allocated
    12/24/10 10:03:33 PM [0x0-0x45045].com.telltalegames.BTTF101[958] *** set a breakpoint in malloc_error_break to debug
    12/24/10 10:03:33 PM [0x0-0x45045].com.telltalegames.BTTF101[958] Mac_Game(958,0xb0412000) malloc: *** error for object 0x3aa7390: pointer being freed was not allocated
    12/24/10 10:03:33 PM [0x0-0x45045].com.telltalegames.BTTF101[958] *** set a breakpoint in malloc_error_break to debug
    12/24/10 10:03:33 PM [0x0-0x45045].com.telltalegames.BTTF101[958] Mac_Game(958,0xb0616000) malloc: *** error for object 0x3aa7390: pointer being freed was not allocated
    12/24/10 10:03:33 PM [0x0-0x45045].com.telltalegames.BTTF101[958] *** set a breakpoint in malloc_error_break to debug
    12/24/10 10:03:47 PM [0x0-0x77077].com.telltalegames.BTTF101[1689] MacHeap - Physical memory is 2048.000000MB.
    12/24/10 10:03:47 PM [0x0-0x77077].com.telltalegames.BTTF101[1689] MacHeap - User memory is 1696.726562MB.
    12/24/10 10:03:47 PM [0x0-0x77077].com.telltalegames.BTTF101[1689] MacHeap - Process free is 1669.730469MB.
    12/24/10 10:03:47 PM [0x0-0x77077].com.telltalegames.BTTF101[1689] MacHeap - Heap size is 672.726562MB.
    12/24/10 10:03:47 PM Mac_Game[1689] NSOpenGLView pixelFormat RendererID = 01021b02
    12/24/10 10:03:47 PM [0x0-0x77077].com.telltalegames.BTTF101[1689] <CFData 0x5209af0 [0xa002ae
    12/24/10 10:03:47 PM [0x0-0x77077].com.telltalegames.BTTF101[1689] c0]>{length = 6, capacity = 6, bytes = 0x001d4f4bf218}
    12/24/10 10:03:47 PM [0x0-0x77077].com.telltalegames.BTTF101[1689] Open: Unable to open "english.langdb".
    12/24/10 10:03:47 PM [0x0-0x77077].com.telltalegames.BTTF101[1689] <CFData 0x52a0
    12/24/10 10:03:47 PM [0x0-0x77077].com.telltalegames.BTTF101[1689] 1c0 [0xa002aec0]>{length = 6, capacity = 6, bytes = 0x001
    12/24/10 10:03:47 PM [0x0-0x77077].com.telltalegames.BTTF101[1689] d4f4bf218}
    12/24/10 10:03:47 PM [0x0-0x77077].com.telltalegames.BTTF101[1689] <CFData 0x2c40d090 [
    12/24/10 10:03:47 PM [0x0-0x77077].com.telltalegames.BTTF101[1689] 0xa002aec0]>{length = 6, capacity = 6, bytes = 0x001d4f4bf218}
    12/24/10 10:03:47 PM [0x0-0x77077].com.telltalegames.BTTF101[1689] PING telltalegames.com (74.52.103.162): 56 data bytes
    12/24/10 10:03:47 PM [0x0-0x77077].com.telltalegames.BTTF101[1689] 64 bytes from 74.52.103.162: icmp_seq=0 ttl=50 time=175.534 ms
    12/24/10 10:03:47 PM [0x0-0x77077].com.telltalegames.BTTF101[1689] --- telltalegames.com ping statistics ---
    12/24/10 10:03:47 PM [0x0-0x77077].com.telltalegames.BTTF101[1689] 1 packets transmitted, 1 packets received, 0.0% packet loss
    12/24/10 10:03:47 PM [0x0-0x77077].com.telltalegames.BTTF101[1689] round-trip min/avg/max/stddev = 175.534/175.534/175.534/0.000 ms
    12/24/10 10:03:47 PM [0x0-0x77077].com.telltalegames.BTTF101[1689] <CFData 0x2c40d430 [0xa002aec0]>
    12/24/10 10:03:47 PM [0x0-0x77077].com.telltalegames.BTTF101[1689] {length = 6, capacity = 6, bytes = 0x001d4f4bf218}
    12/24/10 10:03:47 PM [0x0-0x77077].com.telltalegames.BTTF101[1689] QuickSave: Saved to "/Users/Erwin/Library/Application Support/Telltale Games/BackToTheFuture101 DRM 15.05/prefs.prop".
    12/24/10 10:03:49 PM [0x0-0x77077].com.telltalegames.BTTF101[1689] <CFData 0x2c028f10 [0xa00
    12/24/10 10:03:49 PM [0x0-0x77077].com.telltalegames.BTTF101[1689] 2aec0]>{length = 6, capacity = 6, bytes = 0x001d4f4bf218}
    12/24/10 10:03:49 PM [0x0-0x77077].com.telltalegames.BTTF101[1689] QuickSave: Saved to "/Users/Erwin/Library/Application Support/Telltale Games/BackToTheFuture101 DRM 15.05/prefs.prop".
    12/24/10 10:03:49 PM [0x0-0x77077].com.telltalegames.BTTF101[1689] QuickSave: Saved to "/Users/Erwin/Library/Application Support/Telltale Games/BackToTheFuture101 DRM 15.05/prefs.prop".
    12/24/10 10:03:49 PM [0x0-0x77077].com.telltalegames.BTTF101[1689] QuickSave: Saved to "/Users/Erwin/Library/Application Support/Telltale Games/BackToTheFuture101 DRM 15.05/prefs.prop".
    12/24/10 10:03:49 PM [0x0-0x77077].com.telltalegames.BTTF101[1689] QuickSave: Saved to "/Users/Erwin/Library/Application Support/Telltale Games/BackToTheFuture101 DRM 15.05/prefs.prop".
    12/24/10 10:03:52 PM [0x0-0x77077].com.telltalegames.BTTF101[1689] sh: BackToTheFuture101.app/Contents/MacOS/Mac_Game: No such file or directory
    12/24/10 10:03:54 PM [0x0-0x77077].com.telltalegames.BTTF101[1689] QuickSave: Saved to "/Users/Erwin/Library/Application Support/Telltale Games/BackToTheFuture101 DRM 15.05/prefs.prop".
  • AlperAlper
    edited September 2012
    Hi,

    anybody solved that issue? I have a mac on MountainLion and the game wont start.

    Thanks,
    Alper
  • AlperAlper
    edited September 2012
    So Nobody plays the game on his mac?
  • ffangohrffangohr
    edited September 2012
    I played through episode 2, but now that I am ready to download 3 I get stuck. When I start the game I get to the logo screen, the birds starts chirping, when I click start game, it connects, the connection bar disappears, that's it. I am stuck there. Does anyone have any tips for this situation?

    Cheers,

    F
This discussion has been closed.