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BTTF Episode 1 - Crash at Goal notification selection

sVybDysVybDy
edited December 2010 in Game Support
I've got a consistent crashing issue here and no way around it as far as I can see. I can go to the options menu, start the game and select a response as to whether or not I want a notification when Marty has a new goal, and then immediately after that it jumps to what looks like a cutscene, then it immediately crashes, long before I have the chance to really do anything. Ideas?

Comments

  • DjNDBDjNDB Moderator
    edited December 2010
    Can you please post a dxdiag log?

    dxdiag
    Windows XP: Go to your start menu and click on run. Type in "dxdiag" and hit enter
    Windows Vista / 7: Press the windows key on your keyboard or click on the start menu. Type in "dxdiag" and hit enter.

    Now click on the button that says "save all information".
    It will prompt you to save a file. Save it where you can find it.

    Then zip the file and attach it to a reply in this Thread.
  • Smashman2004Smashman2004
    edited December 2010
    I too have the same problem.
    Here's the info you were asking from the other user: DxDiag.zip. I hope you can help! I've been looking forward to this game for a while. Thanks
  • rawmintrawmint
    edited December 2010
    Edit: actually, my problem seems to be with the Shadow detail setting. If I have it at 1 notch the shadows looks horrible, too dark, glitchy and clipping through things. If I have it at 2 notches it makes the game crash. The game defaults to 2 notches which may be the problem that the users above me are having?
  • Smashman2004Smashman2004
    edited December 2010
    I'll check that out. Thanks.
  • Smashman2004Smashman2004
    edited December 2010
    rawmint wrote: »
    Edit: actually, my problem seems to be with the Shadow detail setting. If I have it at 1 notch the shadows looks horrible, too dark, glitchy and clipping through things. If I have it at 2 notches it makes the game crash. The game defaults to 2 notches which may be the problem that the users above me are having?

    That worked! Thank you very much. This game is great!
  • sVybDysVybDy
    edited December 2010
    rawmint wrote: »
    Edit: actually, my problem seems to be with the Shadow detail setting. If I have it at 1 notch the shadows looks horrible, too dark, glitchy and clipping through things. If I have it at 2 notches it makes the game crash. The game defaults to 2 notches which may be the problem that the users above me are having?

    This was exactly my problem. Setting the shadow detail to 1 allowed me to play and complete the first episode. I also noticed some odd shadow behavior on Marty's face, which I assume is probably due to the same glitchiness you mentioned. I'll attach my dxdiag file anyways in case it helps the developers understand why this is happening, maybe there will be a real fix by the time episode 2 comes about.
  • SANAFABICHSANAFABICH
    edited December 2010
    Same problem here.
  • TetravusTetravus
    edited December 2010
    Exact same problem here. Shadows get to minimum got me up and running. I love Telltale but it's very disheartening. I remember the exact same problem when I installed Strong Bad Episode 1 and booted it for the first time - the default graphics settings were too high to allow the game to run.
  • DjNDBDjNDB Moderator
    edited December 2010
    Can those who are affected please post dxdiag logs?
    Maybe there's something in common in your systems.

    sVybDy wrote: »
    This was exactly my problem. Setting the shadow detail to 1 allowed me to play and complete the first episode.
    Card name: Radeon X1650 Series
    Driver Date/Size: 8/21/2007 20:07:59, 268800 bytes

    Description: SB Live! Wave Device
    Date and Size: 8/17/2001 11:19:26, 283904 bytes

    Description: Realtek HD Audio output
    Date and Size: 11/2/2006 19:32:30, 4394496 bytes

    Have you tried updating your drivers yet?

    Here's the latest Graphics Driver.

    9 years is a damn long time in IT... There is only a slightly newer SB Live driver though. If you should run into sound related problems, or want no legacy drivers in your system, i would recommend disabling the SB Live and using onboard sound. You can get the latest Realtek HDA Drivers here.
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