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Help with all Sam and Max Episodes

dualloopdualloop
edited March 2007 in Game Support
Help!
All my sam and max games for some reason will not start up when they previously did. What happens now is that when i double click the icon of an episode, it comes up with: sam & max - culture shock\Situation comedy\the mole, the mob, and the meatball\abe lincoln must die.exe has stopped working.
I have tried running as administrator and windows xp compatibility.
These episodes worked fine a few days ago.
All other games i have (e.g Half life 2, doom 3 F.E.A.R) work perfectly.


My specs are:
Windows Vista Home Premium 32Bit
Intel Core 2 Duo 2.4GHz
4GB RAM (Vista reads it at only 3.12GB for some reason, Have also tried 3GB and 2GB but no luck)
4GB Flash Drive (for ReadyBoost)
Nvidia Geforce 8880 640MB (Tried normal and beta drivers.)

Any help would be greatly appreciated.

Comments

  • koga57koga57
    edited March 2007
    Mind does the same thing, but episode 3 works just find.
    Windows Vista 64 bit
  • dualloopdualloop
    edited March 2007
    koga57 wrote: »
    Mind does the same thing, but episode 3 works just find.
    Windows Vista 64 bit

    Do you get to the place where it has the launch game button?
  • koga57koga57
    edited March 2007
    No as soon as I open the desktop icon Windows problem solver come up and the only think I can do is close program. Doom 3 works just find on my computer to.
  • dualloopdualloop
    edited March 2007
    Come on, someone help.
    i havent had a chance to play the fourth episode that i have paid for.
  • ReverendTedReverendTed
    edited March 2007
    Have you tried running the executable directly instead of the shortcut?

    (And I hate to sound like a crusader, but it smells like copy protection gone sour is a definite possibility.)
  • EmilyEmily Telltale Alumni
    edited March 2007
    Could you please post a screenshot of the error message?
  • MSUSteveMSUSteve
    edited March 2007
    sammaxerror.jpg

    I'm running:

    Vista Home Premium 32 bit
    AMD Athlon 64 2400+
    nVidia 7800 GS
  • koga57koga57
    edited March 2007
    Sorry vista secruity prevents me from sending screenshot. It shows.

    Microsoft Windows
    Sam and Max-Abe Lincoln Must Die.exe has stopped working

    A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.
  • EmilyEmily Telltale Alumni
    edited March 2007
    We are going to have to do some research into this. Three cheers for Windows for throwing such a descriptive error. :(

    A quick Google search shows that this error is occurring in all sorts of different applications (including Internet Explorer!) It seems pretty clear that it's a Vista problem, not necessarily a Sam & Max problem. The question now will be how to fix it.

    EDIT: This post has some information that might be helpful. Here's what they suggest:
    Turn User Account Control on or off

    User Account Control (UAC) can help you prevent unauthorized changes to your computer.
    It works by prompting you for permission when a task requires administrative rights,
    such as installing software or changing settings that affect other users.

    We don't recommend turning User Account Control off. If you do turn it off, you should
    turn it back on as soon as possible.

    Click to open User Accounts.

    Click Turn User Account Control on or off. If you are prompted for an administrator
    password or confirmation, type the password or provide confirmation.

    Select the Use User Account Control (UAC) to help protect your computer check box
    to turn on UAC, or clear the check box to turn off UAC, and then click OK.

    Here is another thread that has what seems to be the same workaround:
    You need to disable User Account Control

    Go to Control Panel
    Click on User Accounts and Family Safety
    Then click on User Accounts
    Then click on Turn User Account Control On or Off
    Uncheck the box User User Account Control (UAC) to help protect your computer
    Click OK
    You'll have to reboot to see the changes.

    Can someone who's having this problem try turning off User Account Control and see if the error goes away?
  • MSUSteveMSUSteve
    edited March 2007
    Emily, I've had User Account Control disabled since the second day I had Vista. That is not the problem, at least not for me.
  • EmilyEmily Telltale Alumni
    edited March 2007
    Okay, thanks for letting us know. I just replied to your email, btw.
  • dualloopdualloop
    edited March 2007
    User account control does nothing, same error messages still appear.
  • koga57koga57
    edited March 2007
    Same results with the User account control, but re-downloaded episode 3 and it runs fine.
  • EmilyEmily Telltale Alumni
    edited March 2007
    Koga, I can't imagine why episode 3 would work and the others wouldn't...

    I'm going to check in with the guys who make the activation software and see if they've had any reports of this problem.
  • dualloopdualloop
    edited March 2007
    Hi,
    just an update to say that they are working now.
    Because i was wating for a 64bit version of vista to come, i had installed 32bit, so i did a clean install of vista 64bit.
    It is definetly vista.
  • koga57koga57
    edited March 2007
    dualloop did you get Sam and Max 4 to work on Vista 64bit?
  • dualloopdualloop
    edited March 2007
    koga57 wrote: »
    dualloop did you get Sam and Max 4 to work on Vista 64bit?

    Yeah, i just installed it after installing vista 64bit and it launched and played without any problems or error messages appearing.
  • EmilyEmily Telltale Alumni
    edited March 2007
    People still getting this error - could you take a look at the DEP settings as described in this thread and see if disabling them for Sam & Max makes any difference? I didn't realize until just now that the error reported in that thread is the same as this one.
  • koga57koga57
    edited March 2007
    Thank you Emily
    After disabling DEP Sam and Max 4 works just fine.

    Have a good weekend.
  • EmilyEmily Telltale Alumni
    edited March 2007
    Woo!

    *dances*

    I'm so glad that fixed it. :D
This discussion has been closed.