Still having issues with episode 3?

edited June 2011 in Game Support
It looks like we still have a handful of issues with episode 3. So we can try to find a workaround for you please list the exact issue, just because it sounds similar to another user does not mean it is the same error. Also list where you bought it, what version of mac os you're using and hardware specs. Thanks!

Comments

  • edited April 2011
    ... I'm running Snow Leopard version 10.6.6 and stuck on that infernal black screen with Loading... at the top. No I'm not running any firewall or AVG software...

    Model Name: MacBook Pro
    Model Identifier: MacBookPro3,1
    Processor Name: Intel Core 2 Duo
    Processor Speed: 2.2 GHz
    Number Of Processors: 1
    Total Number Of Cores: 2
    L2 Cache: 4 MB
    Memory: 2 GB
    Bus Speed: 800 MHz
    Boot ROM Version: MBP31.0070.B07
    SMC Version (system): 1.16f11
    Serial Number (system): W87(SNIP!)JX91
    Hardware UUID: 00000000-0000-1000-8000-001B63ABCD1A
    Sudden Motion Sensor:
    State: Enabled
  • edited April 2011
    Ok...I tried downloading this with Firefox about a dozen times. It's finally to a point where it at least gets to 97% installed, but I still get the NSIS error. Tried downloading with IE and that one only got to about 30% or so. Chrome? Same thing as Firefox. I did the DX 9 web update thingy. I installed Episode 1 and it gets as far as the chapter select screen. I can't even start the game.

    Running Windows 7 Pro 32 Bit
    2.93 gigahertz Intel Core2 Duo
    64 kilobyte primary memory cache
    3072 kilobyte secondary memory cache
    64-bit ready
    Multi-core (2 total)
    Not hyper-threaded

    2g RAM

    NVIDIA GeForce GTS 450

    This really annoys me because my 5 year old Dell Inspiron 6000 can run Episodes 1 and 2 whereas this machine can run WoW and StarCraft II on full and near full settings respectively.

    If there is ANY help you can give me, i'd really appreciate it. I want to get this straight now so that when Episode 4 comes out, I can't play that either. :/
  • edited April 2011
    Hey Amy,

    I just today starting having a problem with Ep. 3. The game loads but the graphics are all shadows and I can't see my mouse pointer. I'm running as an administrator on Windows Vista and bought the game from the Telltale website. Episode 1 loads up and runs just fine, so it does seem to be just an ep. 3 problem. Note that this was running fine the last time I ran it ( 2 days ago).

    Thanks for any help.

    Steve
    aka Unasta
  • edited April 2011
    Doombah wrote: »
    Ok...I tried downloading this with Firefox about a dozen times. It's finally to a point where it at least gets to 97% installed, but I still get the NSIS error. Tried downloading with IE and that one only got to about 30% or so. Chrome? Same thing as Firefox. I did the DX 9 web update thingy. I installed Episode 1 and it gets as far as the chapter select screen. I can't even start the game.

    Running Windows 7 Pro 32 Bit
    2.93 gigahertz Intel Core2 Duo
    64 kilobyte primary memory cache
    3072 kilobyte secondary memory cache
    64-bit ready
    Multi-core (2 total)
    Not hyper-threaded

    2g RAM

    NVIDIA GeForce GTS 450

    This really annoys me because my 5 year old Dell Inspiron 6000 can run Episodes 1 and 2 whereas this machine can run WoW and StarCraft II on full and near full settings respectively.

    If there is ANY help you can give me, i'd really appreciate it. I want to get this straight now so that when Episode 4 comes out, I can't play that either. :/

    This is caching issue and has nothing to do with the game. (as long as you are downloading it from telltalegames.com that is) Delete the old files, empty the trash and try from a different browser.
  • edited April 2011
    Unasta wrote: »
    Hey Amy,

    I just today starting having a problem with Ep. 3. The game loads but the graphics are all shadows and I can't see my mouse pointer. I'm running as an administrator on Windows Vista and bought the game from the Telltale website. Episode 1 loads up and runs just fine, so it does seem to be just an ep. 3 problem. Note that this was running fine the last time I ran it ( 2 days ago).

    Thanks for any help.

    Steve
    aka Unasta

    Hi ,

    Can I take a look at your DXDiag?

    Windows XP: Go to your start menu and click on run. Type in "dxdiag" and hit enter
    Windows Vista / 7: Press the windows key on your keyboard or click on the start menu. Type in "dxdiag" and hit enter.

    Now click on the button that says "save all information". It will prompt you to save a file. Since I cannot receive attachments, I'll need you to cut and paste the contents into this message for me.

    Thanks,

    Amy
  • edited April 2011
    Here you go Amy. Thanks for looking into this

    System Information
    Time of this report: 4/19/2011, 20:26:51
    Machine name: STEVE-PC
    Operating System: Windows Vista™ Home Premium (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.101014-0432)
    Language: English (Regional Setting: English)
    System Manufacturer: Dell Inc.
    System Model: XPS M1530
    BIOS: Phoenix ROM BIOS PLUS Version 1.10 A09
    Processor: Intel(R) Core(TM)2 Duo CPU T8300 @ 2.40GHz (2 CPUs), ~2.4GHz
    Memory: 3582MB RAM
    Page File: 2541MB used, 4814MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    DxDiag Version: 7.00.6002.18107 32bit Unicode

    DxDiag Notes
    Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Sound Tab 2: No problems found.
    Input Tab: No problems found.

    DirectX Debug Levels
    Direct3D: 0/4 (retail)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)

    Display Devices
    Card name: NVIDIA GeForce 8600M GT
    Manufacturer: NVIDIA
    Chip type: GeForce 8600M GT
    DAC type: Integrated RAMDAC
    Device Key: Enum\PCI\VEN_10DE&DEV_0407&SUBSYS_022E1028&REV_A1
    Display Memory: 1778 MB
    Dedicated Memory: 243 MB
    Shared Memory: 1535 MB
    Current Mode: 1440 x 900 (32 bit) (60Hz)
    Monitor: Generic PnP Monitor
    Driver Name: nvd3dum.dll,nvwgf2um.dll,nvwgf2um.dll
    Driver Version: 8.15.0011.8621 (English)
    DDI Version: 10
    BGRA Supported: Yes
    Driver Attributes: Final Retail
    Driver Date/Size: 6/16/2009 14:59:00, 7617024 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp:
    Device Identifier: {D7B71E3E-4747-11CF-3552-252201C2C535}
    Vendor ID: 0x10DE
    Device ID: 0x0407
    SubSys ID: 0x022E1028
    Revision ID: 0x00A1
    Revision ID: 0x00A1
    Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
    Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled

    Sound Devices
    Description: Speakers / Headphones (SigmaTel High Definition Audio CODEC)
    Default Sound Playback: Yes
    Default Voice Playback: Yes
    Hardware ID: HDAUDIO\FUNC_01&VEN_8384&DEV_7616&SUBSYS_1028022E&REV_1004
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: stwrt.sys
    Driver Version: 6.10.5614.0000 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 12/3/2007 00:28:08, 330240 bytes
    Other Files:
    Driver Provider: SigmaTel
    HW Accel Level: Basic
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    Description: HDMI (SigmaTel High Definition Audio CODEC)
    Default Sound Playback: No
    Default Voice Playback: No
    Hardware ID: HDAUDIO\FUNC_01&VEN_8384&DEV_7616&SUBSYS_1028022E&REV_1004
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: stwrt.sys
    Driver Version: 6.10.5614.0000 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 12/3/2007 00:28:08, 330240 bytes
    Other Files:
    Driver Provider: SigmaTel
    HW Accel Level: Basic
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    Sound Capture Devices
    Description: Microphone Array (SigmaTel High Definition Audio CODEC)
    Default Sound Capture: Yes
    Default Voice Capture: Yes
    Driver Name: stwrt.sys
    Driver Version: 6.10.5614.0000 (English)
    Driver Attributes: Final Retail
    Date and Size: 12/3/2007 00:28:08, 330240 bytes
    Cap Flags: 0x1
    Format Flags: 0xFFFFF

    DirectInput Devices
    Device Name: Mouse
    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a

    Device Name: Keyboard
    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a

    Device Name: USB Gaming Mouse
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x046D, 0xC049
    FF Driver: n/a

    Device Name: USB Gaming Mouse
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x046D, 0xC049
    FF Driver: n/a

    Device Name: Bluetooth Remote Control HID Device
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0xFFFE, 0xFFFE
    FF Driver: n/a

    Poll w/ Interrupt: No

    USB Devices
    + USB Root Hub
    | Vendor/Product ID: 0x8086, 0x2835
    | Matching Device ID: usb\root_hub
    | Service: usbhub
    | Driver: usbhub.sys, 4/11/2009 00:43:16, 196096 bytes
    | Driver: usbd.sys, 1/20/2008 22:23:03, 5888 bytes

    Gameport Devices

    PS/2 Devices
    + Standard PS/2 Keyboard
    | Matching Device ID: *pnp0303
    | Service: i8042prt
    | Driver: i8042prt.sys, 1/20/2008 22:23:20, 54784 bytes
    | Driver: kbdclass.sys, 1/20/2008 22:23:23, 35384 bytes
    |
    + HID Keyboard Device
    | Vendor/Product ID: 0x0A5C, 0x4502
    | Matching Device ID: hid_device_system_keyboard
    | Service: kbdhid
    | Driver: kbdhid.sys, 4/11/2009 00:38:40, 17408 bytes
    | Driver: kbdclass.sys, 1/20/2008 22:23:23, 35384 bytes
    |
    + Terminal Server Keyboard Driver
    | Matching Device ID: root\rdp_kbd
    | Upper Filters: kbdclass
    | Service: TermDD
    | Driver: i8042prt.sys, 1/20/2008 22:23:20, 54784 bytes
    | Driver: kbdclass.sys, 1/20/2008 22:23:23, 35384 bytes
    |
    + Dell Touchpad
    | Matching Device ID: *pnp0f13
    | Upper Filters: ApfiltrService
    | Service: i8042prt
    | Driver: Apfiltr.sys, 1/25/2008 01:42:14, 164400 bytes
    | Driver: Vxdif.dll, 1/25/2008 01:42:20, 100542 bytes
    | Driver: Apoint.exe, 1/25/2008 01:42:14, 167936 bytes
    | Driver: ApntEx.exe, 1/25/2008 01:42:14, 49152 bytes
    | Driver: Apoint.dll, 1/25/2008 01:42:14, 1499136 bytes
    | Driver: Elprop.dll, 1/25/2008 01:42:16, 102400 bytes
    | Driver: EzAuto.dll, 1/25/2008 01:42:18, 69632 bytes
    | Driver: Uninstap.exe, 1/25/2008 01:42:20, 229376 bytes
    | Driver: ApInst.dll, 1/25/2008 01:42:14, 45056 bytes
    | Driver: hidfind.exe, 1/25/2008 01:42:18, 40960 bytes
    | Driver: ApMsgFwd.exe, 1/25/2008 01:42:14, 50736 bytes
    | Driver: ApMouCpl.dll, 1/25/2008 01:42:14, 696320 bytes
    | Driver: DellTPad.exe, 1/25/2008 01:42:16, 5107712 bytes
    | Driver: WdfCoInstaller01005.dll, 6/22/2007 13:34:02, 1419232 bytes
    | Driver: i8042prt.sys, 1/20/2008 22:23:20, 54784 bytes
    | Driver: mouclass.sys, 1/20/2008 22:23:20, 34360 bytes
    |
    + Logitech HID-compliant G5 Laser Mouse
    | Vendor/Product ID: 0x046D, 0xC049
    | Matching Device ID: hid\vid_046d&pid_c049&mi_00
    | Upper Filters: LMouFilt
    | Lower Filters: LHidFilt
    | Service: mouhid
    | Driver: LHidFilt.Sys, 2/29/2008 04:13:16, 35344 bytes
    | Driver: LMouFilt.Sys, 2/29/2008 04:13:24, 36880 bytes
    | Driver: KHALMNPR.Exe, 2/29/2008 04:12:38, 76304 bytes
    | Driver: WdfCoInstaller01005.dll, 6/22/2007 13:34:02, 1419232 bytes
    | Driver: mouhid.sys, 1/20/2008 22:23:20, 15872 bytes
    | Driver: mouclass.sys, 1/20/2008 22:23:20, 34360 bytes
    |
    + HID-compliant mouse
    | Vendor/Product ID: 0x0A5C, 0x4503
    | Matching Device ID: hid_device_system_mouse
    | Service: mouhid
    | Driver: mouhid.sys, 1/20/2008 22:23:20, 15872 bytes
    | Driver: mouclass.sys, 1/20/2008 22:23:20, 34360 bytes
    |
    + Terminal Server Mouse Driver
    | Matching Device ID: root\rdp_mou
    | Upper Filters: mouclass
    | Service: TermDD
    | Driver: termdd.sys, 4/11/2009 02:32:52, 53224 bytes
    | Driver: sermouse.sys, 1/20/2008 22:23:20, 19968 bytes
    | Driver: mouclass.sys, 1/20/2008 22:23:20, 34360 bytes

    Disk & DVD/CD-ROM Drives
    Drive: C:
    Free Space: 72.8 GB
    Total Space: 225.6 GB
    File System: NTFS
    Model: ST9250421ASG

    Drive: D:
    Free Space: 5.0 GB
    Total Space: 10.2 GB
    File System: NTFS
    Model: ST9250421ASG

    Drive: E:
    Model: MATSHITA DVD+-RW UJ-875S ATA Device
    Driver: c:\windows\system32\drivers\cdrom.sys, 6.00.6002.18005 (English), 4/11/2009 00:39:17, 67072 bytes

    System Devices
    Name: Mobile Intel(R) PM965/GM965/GL960 Express PCI Express Root Port - 2A01
    Device ID: PCI\VEN_8086&DEV_2A01&SUBSYS_022E1028&REV_0C\3&2ACF1E9&0&08
    Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.00.6002.18005 (English), 4/11/2009 02:32:55, 149480 bytes

    Name: Mobile Intel(R) PM965/GM965/GL960 Express Processor to DRAM Controller - 2A00
    Device ID: PCI\VEN_8086&DEV_2A00&SUBSYS_022E1028&REV_0C\3&2ACF1E9&0&00
    Driver: n/a

    Name: Intel(R) ICH8M Ultra ATA Storage Controllers - 2850
    Device ID: PCI\VEN_8086&DEV_2850&SUBSYS_022E1028&REV_02\3&2ACF1E9&0&F9
    Driver: C:\Windows\system32\DRIVERS\pciide.sys, 6.00.6002.18005 (English), 4/11/2009 02:32:49, 14312 bytes
    Driver: C:\Windows\system32\DRIVERS\pciidex.sys, 6.00.6002.18005 (English), 4/11/2009 02:32:52, 43496 bytes
    Driver: C:\Windows\system32\DRIVERS\atapi.sys, 6.00.6002.18005 (English), 4/11/2009 02:32:26, 19944 bytes
    Driver: C:\Windows\system32\DRIVERS\ataport.sys, 6.00.6002.18005 (English), 4/11/2009 02:32:42, 109032 bytes

    Name: High Definition Audio Controller
    Device ID: PCI\VEN_8086&DEV_284B&SUBSYS_022E1028&REV_02\3&2ACF1E9&0&D8
    Driver: C:\Windows\system32\DRIVERS\hdaudbus.sys, 6.00.6002.18005 (English), 4/11/2009 00:42:42, 561152 bytes

    Name: Intel(R) ICH8 Family PCI Express Root Port 5 - 2847
    Device ID: PCI\VEN_8086&DEV_2847&SUBSYS_022E1028&REV_02\3&2ACF1E9&0&E4
    Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.00.6002.18005 (English), 4/11/2009 02:32:55, 149480 bytes

    Name: Intel(R) ICH8 Family PCI Express Root Port 2 - 2841
    Device ID: PCI\VEN_8086&DEV_2841&SUBSYS_022E1028&REV_02\3&2ACF1E9&0&E1
    Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.00.6002.18005 (English), 4/11/2009 02:32:55, 149480 bytes

    Name: Intel(R) ICH8 Family PCI Express Root Port 1 - 283F
    Device ID: PCI\VEN_8086&DEV_283F&SUBSYS_022E1028&REV_02\3&2ACF1E9&0&E0
    Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.00.6002.18005 (English), 4/11/2009 02:32:55, 149480 bytes

    Name: Intel(R) ICH8 Family SMBus Controller - 283E
    Device ID: PCI\VEN_8086&DEV_283E&SUBSYS_022E1028&REV_02\3&2ACF1E9&0&FB
    Driver: n/a

    Name: Intel(R) ICH8 Family USB2 Enhanced Host Controller - 283A
    Device ID: PCI\VEN_8086&DEV_283A&SUBSYS_022E1028&REV_02\3&2ACF1E9&0&D7
    Driver: C:\Windows\system32\drivers\usbehci.sys, 6.00.6002.18005 (English), 4/11/2009 00:42:52, 39936 bytes
    Driver: C:\Windows\system32\drivers\usbport.sys, 6.00.6002.18005 (English), 4/11/2009 00:42:57, 226304 bytes
    Driver: C:\Windows\system32\drivers\usbhub.sys, 6.00.6002.18005 (English), 4/11/2009 00:43:16, 196096 bytes
    Driver: C:\Windows\system32\hccoin.dll, 6.00.6000.16386 (English), 1/20/2008 22:23:03, 8704 bytes
    Driver: C:\Windows\system32\hcrstco.dll, 6.00.6001.18000 (English), 1/20/2008 22:23:03, 15872 bytes

    Name: Intel(R) ICH8 Family USB2 Enhanced Host Controller - 2836
    Device ID: PCI\VEN_8086&DEV_2836&SUBSYS_022E1028&REV_02\3&2ACF1E9&0&EF
    Driver: C:\Windows\system32\drivers\usbehci.sys, 6.00.6002.18005 (English), 4/11/2009 00:42:52, 39936 bytes
    Driver: C:\Windows\system32\drivers\usbport.sys, 6.00.6002.18005 (English), 4/11/2009 00:42:57, 226304 bytes
    Driver: C:\Windows\system32\drivers\usbhub.sys, 6.00.6002.18005 (English), 4/11/2009 00:43:16, 196096 bytes
    Driver: C:\Windows\system32\hccoin.dll, 6.00.6000.16386 (English), 1/20/2008 22:23:03, 8704 bytes
    Driver: C:\Windows\system32\hcrstco.dll, 6.00.6001.18000 (English), 1/20/2008 22:23:03, 15872 bytes

    Name: Intel(R) ICH8 Family USB Universal Host Controller - 2835
    Device ID: PCI\VEN_8086&DEV_2835&SUBSYS_022E1028&REV_02\3&2ACF1E9&0&D1
    Driver: C:\Windows\system32\drivers\usbuhci.sys, 6.00.6001.18000 (English), 1/20/2008 22:23:03, 23552 bytes
    Driver: C:\Windows\system32\drivers\usbport.sys, 6.00.6002.18005 (English), 4/11/2009 00:42:57, 226304 bytes
    Driver: C:\Windows\system32\drivers\usbhub.sys, 6.00.6002.18005 (English), 4/11/2009 00:43:16, 196096 bytes

    Name: Intel(R) ICH8 Family USB Universal Host Controller - 2834
    Device ID: PCI\VEN_8086&DEV_2834&SUBSYS_022E1028&REV_02\3&2ACF1E9&0&D0
    Driver: C:\Windows\system32\drivers\usbuhci.sys, 6.00.6001.18000 (English), 1/20/2008 22:23:03, 23552 bytes
    Driver: C:\Windows\system32\drivers\usbport.sys, 6.00.6002.18005 (English), 4/11/2009 00:42:57, 226304 bytes
    Driver: C:\Windows\system32\drivers\usbhub.sys, 6.00.6002.18005 (English), 4/11/2009 00:43:16, 196096 bytes

    Name: Intel(R) ICH8 Family USB Universal Host Controller - 2832
    Device ID: PCI\VEN_8086&DEV_2832&SUBSYS_022E1028&REV_02\3&2ACF1E9&0&EA
    Driver: C:\Windows\system32\drivers\usbuhci.sys, 6.00.6001.18000 (English), 1/20/2008 22:23:03, 23552 bytes
    Driver: C:\Windows\system32\drivers\usbport.sys, 6.00.6002.18005 (English), 4/11/2009 00:42:57, 226304 bytes
    Driver: C:\Windows\system32\drivers\usbhub.
  • edited April 2011
    Any ideas for my situation?
  • edited April 2011
    Guess I'm out in the cold. Great support, Telltale :(
  • edited April 2011
    Sorry, for the delay, Toneiiblue. What you're seeing is usually the result of a spotty internet connection. Are you by any chance trying to start the game while offline?

    You might try the following and see if it helps:

    Press Command/Shift/+ and Command/Shift/-

    Say "yes" to both dialog boxes that pop up. Then close the window and log in to the wrapper again. This will refresh it, which could help. If you still see a blank window, then it's probably either your internet connection or some sort of security software on your system.

    Let me know if that helps. If not, I have a few other ideas you might try.
  • edited May 2011
    Hi.

    I don't actually have a Mac and I can play the game but I don't have the ability to save the game (only to start new ones).

    I bought the game off the Telltale site. I could list hardware specs but I don't think that's the issue here... (the game runs okay it's just I can't actually save it).
  • Macfly77Macfly77 Moderator
    edited May 2011
    Rambutaan wrote: »
    I don't actually have a Mac and I can play the game but I don't have the ability to save the game (only to start new ones).
    Are you launching the episode from its own launcher?
    Even though it might look like once the episodes are installed, you can launch any of them from any launcher, apparently it's only possible to save a game if it has been launched from its own launcher.
  • edited May 2011
    Gah my own stupid fault. Yes you were right Macfly I was opening it using the Episode 2 launcher. Launching from the correct episode launcher fixed the issue. Thanks! :)
  • edited June 2011
    Unasta wrote: »
    Hey Amy,

    I just today starting having a problem with Ep. 3. The game loads but the graphics are all shadows and I can't see my mouse pointer. I'm running as an administrator on Windows Vista and bought the game from the Telltale website. Episode 1 loads up and runs just fine, so it does seem to be just an ep. 3 problem. Note that this was running fine the last time I ran it ( 2 days ago).

    Thanks for any help.

    Steve
    aka Unasta

    Hello Amy,

    I'm having similar problems with Episode 3. All the controls and some of the graphics are just black blocks (although the cursor is okay) making it unplayable. I have no problems with Episodes 1, 2, or 4.

    I've installed the games via Steam. My video drivers are up-to-date and I've tried replacing the prefs.prop as suggested in another thread. No change.

    Can you let me know what I should do? I'd attach my DxDiags output as a zip file.
This discussion has been closed.