backtothefuture102.exe has stopped working

jingjang49

I am on Windows7, purchased the game through steam. Episode 1 played fine, I tried episode 3 and it plays fine as well.

The game looks like it is going to load, i get the icon indicating save/load in progress in the lower right corner of screen and then the error in the thread title.

I've tried looking through these forums.

I have tried

-delete reinstall game
-defragment game cache files through steam options
-run as administrator through windows7 file browser

Any other steps I should try?

I know there was a problem with skype and steam when I installed a previous game through steam. I had to uninstall skype to register that game. I've since reinstalled skype. It is weird that episode 1 and 3 both work with no problems.

thanks for your help.

Trackah123

First go to

Start -> Control Panel -> Administrative Tools -> Event Viewer -> (Left Side) select Windows Logs -> Application.

There you can hopefully find what causes the crash (Faulting module name)

jingjang49

Here is the information from event viewer. I don't really understand what it is saying.

Fault bucket 1727927639, type 5
Event Name: FaultTolerantHeap
Response: Not available
Cab Id: 0

Problem signature:
P1: BackToTheFuture102.exe
P2: 2011.2.15.54298
P3: 4D5AD0BF
P4: ffffbaad
P5:
P6:
P7:
P8:
P9:
P10:

Attached files:
C:\Windows\ServiceProfiles\LocalService\AppData\Local\Temp\FTH43BA.tmp\fthempty.txt

These files may be available here:


Analysis symbol:
Rechecking for solution: 0
Report Id: eac00d58-7109-11e0-b454-00262d5b3ecf
Report Status: 0

It looked like this one also applied:

Fault bucket 2319246655, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: BackToTheFuture102.exe
P2: 2011.2.15.54298
P3: 4d5ad0bf
P4: StackHash_b8f5
P5: 6.1.7600.16695
P6: 4cc7ab86
P7: c0000374
P8: 000cea27
P9:
P10:

Attached files:
C:\Users\jacob\AppData\Local\Temp\WER4984.tmp.WERInternalMetadata.xml

These files may be available here:
C:\Users\jacob\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_BackToTheFuture1_fcc298d72b958ffebdde8579522292f9069fc5_0ec06ecf

Analysis symbol:
Rechecking for solution: 0
Report Id: ea8ec36f-7109-11e0-b454-00262d5b3ecf
Report Status: 0

Trackah123

Do you see the fault-module name as seen in the picture above? I assume you use Windows 7?

jingjang49

Sorry about posting the wrong information, i am using windows 7. Thank you for your patience.

Faulting application name: BackToTheFuture102.exe, version: 2011.2.15.54298, time stamp: 0x4d5ad0bf
Faulting module name: ntdll.dll, version: 6.1.7600.16695, time stamp: 0x4cc7ab86
Exception code: 0xc0000374
Fault offset: 0x000cea27
Faulting process id: 0x16ec
Faulting application start time: 0x01cc076b30ebebac
Faulting application path: c:\program files (x86)\steam\steamapps\common\back to the future ep 2\BackToTheFuture102.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: 71f922fe-735e-11e0-b30e-00262d5b3ecf

Trackah123

Ouch it seems that Windows itself causes the crash since ntdll.dll is a part of it.

I can only recommend running windows update.
Or try the 32bit version of Windows 7.

http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/windows-7-explorerexe-keeps-crashing-ntdlldll/949c9965-f4d9-42e5-9828-b586588138e2

jingjang49

Thanks for your help, I have seen some other people with the same problem on different game episodes and different games as well. It seems some have found solutions replacing their prefs.prop file with one that specifies a lower screen resolution. I have read the problem comes from having less than three display options on your monitor. I have emailed Telltale customer support.

I feel like I have done as much or more than I should be expected to as a customer.